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Communications Training Officer Jobs (NOW HIRING)

City of Forney

Communications Officer

Forney, TX · On-site

$49K - $69K/yr

Communications Training Officer Certification Emergency Police Dispatcher Certification Crisis Communications Certification Active Shooter (Assailant) Training Course Monthly Continuing Education ...

Franklin County, OH

Training Officer

Columbus, OH · On-site

$27.76/hr

... Training Officer classification is to provide quality professional training and development ... Minimum Qualifications Bachelor's degree in public relations, human resources, communications, or ...

Ohio Department of Aging

Training Officer

Columbus, OH · On-site

$75K - $79K/yr

Deliver training to county and state child support professionals and assist in the facilitation of ... Excellent verbal and written communication skills. * Comfortable with public speaking and ...

New

nLeague Services Inc

Training Officer 1

Nashville, TN · On-site

$46K/yr

Training Officer 1 Location: 315 Deaderick Street, UBS Tower, 10th Floor, Nashville, Tennessee ... Strong communication, facilitation, and organizational skills * Ability to work independently and ...

The State of Arizona

TRAINING OFFICER II

Phoenix, AZ

$61K/yr

TRAINING OFFICER II Apply now Job No: 542503 Work Type: Full-time Location: PHOENIX Categories ... communication best practices - General understanding of formative and summative evaluation ...

Securitas Services

Field Training Officer

Irving, TX

$35/hr

Field Training Officer Location: Irving, TX Pay Rate: $35 hour About Our Team We are a dynamic ... Reliable communication and transportation What You'll Get We offer more than just a job-we provide ...

WESTAMERICA BANK

Training Officer

Fairfield, CA

$19 - $25/hr

Excellent presentation, communication, interpersonal, organizational and planning skills are ... Conducted training in various locations as required. MENTAL DEMANDS: Must effectively communicate ...

Securitas

Field Training Officer

Irving, TX · On-site

$35/hr

Field Training Officer Location: Irving, TX Pay Rate: $35 hour About Our Team We are a dynamic ... Reliable communication and transportation What You'll Get We offer more than just a job--we provide ...

Securitas

Field Training Officer

Irving, TX · On-site

$35/hr

Field Training Officer Location: Irving, TX Pay Rate: $35 hour About Our Team We are a dynamic ... Reliable communication and transportation What You'll Get We offer more than just a job-we provide ...

Westamerica Bank

Training Officer

Fairfield, CA · On-site

$19 - $25/hr

Excellent presentation, communication, interpersonal, organizational and planning skills are ... Conducted training in various locations as required. MENTAL DEMANDS: Must effectively communicate ...

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Communications Training Officer information

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$31K

$70.8K

$155K

How much do communications training officer jobs pay per year?

As of Aug 3, 2026, the average yearly pay for communications training officer in the United States is $70,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What challenges do communications training officers face when onboarding new dispatchers?

Communications Training Officers often encounter challenges such as adapting training methods to various learning styles, ensuring trainees are comfortable with high-pressure situations, and providing real-time feedback during active calls. Balancing thorough instruction with the fast-paced environment of a dispatch center requires strong communication and patience. Additionally, CTOs must stay current with evolving protocols and technology to effectively prepare new dispatchers for success.

What is the difference between Communications Training Officer vs Communications Specialist?

AspectCommunications Training OfficerCommunications Specialist
CredentialsRelevant certifications in training or communicationDegree in communications, marketing, or related field
Work EnvironmentTraining sessions, workshops, corporate or government settingsMedia, marketing departments, corporate communications
Employer & IndustryGovernment agencies, military, corporate training programsMedia outlets, corporations, public relations firms

While both roles focus on effective communication, a Communications Training Officer primarily designs and delivers training programs to improve communication skills within organizations. In contrast, a Communications Specialist develops and implements communication strategies, content, and campaigns. The Training Officer emphasizes skill development, whereas the Specialist concentrates on messaging and media outreach.

What is a communications training officer?

Communications Training Officers (CTOs) are experienced public safety dispatchers or telecommunicators who are responsible for training and mentoring new dispatch staff. They guide trainees through practical and procedural aspects of emergency communication, ensuring they learn proper protocols, technology use, and effective response techniques. CTOs also evaluate trainee performance and help them develop the necessary skills for handling emergency calls and radio communications. Their role is essential in maintaining high standards and readiness among dispatch teams.

What skills and qualifications are needed to be a communications training officer?

To thrive as a Communications Training Officer, you need comprehensive knowledge of emergency communication protocols, instructional techniques, and often prior experience as a dispatcher, supported by relevant certifications such as APCO or NENA. Familiarity with computer-aided dispatch (CAD) systems, radio operations, and training management software is typically required. Strong interpersonal skills, patience, and the ability to provide clear, constructive feedback are essential soft skills for effectively training and mentoring new staff. These competencies are vital to ensure trainees are well-prepared to handle high-stress situations and maintain effective communication in critical public safety environments.
More about Communications Training Officer jobs
What job categories do people searching Communications Training Officer jobs look for? The top searched job categories for Communications Training Officer jobs are:
Communications Training Officer jobs near you
Infographic showing various Communications Training Officer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $70,830 per year, or $34.1 per hour.

Communications Training Officer (CTO)

Buncombe County

Asheville, NC • On-site

Full-time

Posted 25 days ago

Buncombe County rating

8.8

Company rating: 8.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

144th of 841 rated public administrative organizations

Job description

This job posting expires at 11:59PM on August 09, 2026. No applications can be submitted after 11:59PM on August 09, 2026.
Job Title: Communications Training Officer (CTO)
Department: Public Safety Communications
External Hiring Range: $25.77 - $31.01
Posted Internally and Externally
Buncombe County's Public Safety Communications Center is the central answering point for public safety agencies throughout our County. We are seeking a Communications Training Officer (CTO) who is passionate about developing others and committed to excellence in public safety communications. Our center serves as the critical link between the public and emergency responders, operating with professionalism, compassion, and precision.
As a Communications Training Officer, you will play a key role in preparing new and existing telecommunicators for success by providing structured one-on-one instruction, coaching, mentoring, and occasional group training. In addition to training responsibilities, you will monitor employee progress, provide constructive feedback, assist with performance evaluations, maintain training documentation, and serve as a subject matter expert while promoting adherence to departmental policies, procedures, and best practices. While not actively training, you will be dispatching field units in their day-to-day operations and/or taking emergency and non-emergency calls within the communications center.
This position is ideal for an experienced telecommunicator who excels in a fast-paced environment, enjoys mentoring others, and is dedicated to fostering continuous learning and professional growth. By helping develop the next generation of public safety professionals, Communications Training Officers play an essential role in maintaining the high level of service our citizens, visitors, and first responders depend upon every day. If you are ready to lead by example and make a lasting impact on our organization, we encourage you to apply.
Purpose of the position:
The purpose of this position is to receive and transmit routine and emergency calls for the County Public Safety Communications Department and provide operational support to unit staff in the absence of the Telecommunicator Supervisor.
Minimum Education, Training and/or Experience (required at time of hire): High school diploma or GED and a minimum of one (1) year of experience as a telecommunicator with Buncombe County or two (2) years of other 911 Telecommunicator experience that includes dispatching for both Law Enforcement and EMS/Fire.
Additional Training and Experience: APCO Communications Training Officer (CTO) Certification, equivalent, or experience training new hires in a 911 environment preferred.
License or Certification Required by Statute or Regulation: APCO Telecommunicator Certification, or equivalent.
Essential Functions of the position:
  • Assist the Telecommunicator Supervisor in overseeing daily operations during their absence.
  • Assign trainees the appropriate training staff, attend training meetings and oversee new employee training.
  • Coordinate with pre-trial services to monitor and track pre-trial release participants and violators.
  • Receive emergency and non-emergency calls from the public through the emergency telephone system, obtaining pertinent information from callers to determine the nature and location of the emergency.
  • Prioritize and dispatch calls for service for both emergency service disciplines (EMS/Fire and Law)
  • Maintain accurate and timely records.
  • Perform other related duties as assigned.

Knowledge, Skills, Abilities, and Other Abilities:
  • Knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid.
  • Knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and
  • computerized databases, including teletype operations and procedures.
  • Knowledge of basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.
  • Knowledge of the geographical layout of the County as to location of streets, important buildings, and other landmarks.
  • Ability to use logic and reasoning to reach conclusions and approaches to problems.
  • Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
  • Ability to work in stressful situations.
  • Ability to actively listen and communicate effectively through clear speech and hearing.
  • Ability to establish priorities and pass on information as needed.
  • Ability to elicit information necessary for proper dispatching from people who may be distressed.
  • Ability to exercise sound judgment in emergency situations.
  • Ability to speak clearly, distinctly, and professionally.
  • Ability to deal tactfully and courteously with the public.
  • Ability to maintain files, records, and reports.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.

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