Salary: $65,652.30 Annually
Location : 1121 N. Lake Park Boulevard, Carolina Beach, NC, NC
Job Type: Full Time
Job Number: 00229
Department: Community Development
Opening Date: 06/29/2026
Closing Date: 7/13/2026 11:59 PM Eastern
Distinguishing Features of the Class
The purpose of this position is to manage and maintaininternal and external technological communications. This position is the Town's expert and champion for information technology initiatives and is responsible for evaluating complex issues and working with staff and leadership on implementing resolutions. The role will bridge the gap between a complex digital environment and the users.
Distinguishing Features of the Class
This position will focus on hardware and software management, technical support, troubleshooting, vendor liaison, information technology communications and coordination and recommendations regarding network and cybersecurity services provided by the Town's external IT vendor. The position should keep the Town in line with the latest practices to improve work efficiencies such as the implementation of artificial intelligence while working to understand communication challenges faced by all stakeholders and providing ongoing oversight, maintenance, and innovation in information technology practices, with an emphasis on educating users and working collaboratively with departments to improve communications. The work is performed under the general supervision of the Enterprise Systems Administrator.
Hiring Salary Range is anticipated to be: $65,652 to $68,934
Illustrative Examples of Work
- Manage and update website content, structure, and functionality; enhance website usability and accessibility
- Guide the design and use of programs and applications to ensure information is organized, up to date and easily accessible (i.e. website and similar outfacing applications).
- Support and help create content including news, announcements, and program information
- Assist staff with basic technical issues and coordinate with external IT providers for advanced support (logins, email, printers, device setup)
- Recommends efficient methods of utilizing software (i.e. Cityworks, Office Suite, Website, etc.)
- Manage and support Phone System, and other related technology devices.
- Manage Audio/Visual controls and operating equipment during Town meetings
- Support internal systems and tools (e.g., Cityworks, Adobe Creative Cloud, FMS)
- Assist with basic updates, user support, and coordination as needed
- Work with employees on set-up of new computers on the Town's network.
Knowledge, Skills and Abilities, Physical Requirements, Working Conditions
Knowledge, Skills, and Abilities
- Possesses a thorough understanding of the internet, web technology, and web services
- Creates and analyzes reports on web activity, web page hit counts, traffic patterns and similar performance metrics
- Knowledge of cyber security practices and ability to implement and convey best practices.
- Ability to configure systems and software; familiarity with Microsoft 365
- Ability to conduct education and training sessions for users and customers.
- Experience with computerized maintenance management systems.
Skills in interpersonal relationship building
- Strong organizational and communication skills with the ability to translate technical information into simple instructions that nontechnical users can understand.
- Experience managing or updating websites using a content management system
- Experience providing basic technical support to end users
- Ability to work independently or in a team environment as needed.
- Basic knowledge of the principles of municipal government operations and administration.
- This position requires strong organizational, communication, and problem-solving skills
- Ability to work independently while collaborating with departments across the organization
- The employee must be able to manage multiple requests, prioritize tasks, and provide clear guidance to non-technical users
Physical Requirements
This is sedentary work requiring the exertion of up to 20 pounds of force occasionally; and up to 10 pounds of force frequently and a negligible amount of force frequently or constantly to move objects. Work requires feeling and grasping, holding maps and instruments, and using hands to type into computers. Vocal communication is required for responding to inquiries, expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels. Visual acuity is required for extensive reading, to prepare and analyze written or computer data, determine the accuracy and thoroughness of work, and observe general surroundings and activities
Working Conditions
Work is performed primarily in an environmentally controlled office subject to typical office noise but may be required to work outdoors occasionally in periods of cold or heat.
Education/Experience/Special Requirements
Education
Graduation from an accredited college or university with a GIS, information technology or similar technology related bachelor's degree. Additional years of experience in a closely related field that provides the knowledge, skills and abilities necessary to perform the essential functions of the position may be substituted for advanced degree.
Experience
Two years of increasing responsible experience in technological support, website content creation, communications, and standard computer processing. Experience as a supervisor and/or working as a team leader is preferred.
Special Requirements
Preference for Microsoft certifications and other similar information technology certifications. Employee required to successfully complete the NIMS course work applicable to the position within one year
The Town of Carolina Beach offers a comprehensive benefits package including major medical insurance, dental insurance and core life insurance. Additional coverage options are available and will be presented to candidates at time of job offer.