Communications Technology Management Jobs (NOW HIRING)

About the Indiana Department of Veterans' Affairs (IDVA):
The Indiana Department of Veterans' Affairs (IDVA) is committed to Support, Serve, and Advocate for the Indiana Veteran Community — including veterans, their families, caregivers, and Indiana National Guard members. Guided by our vision to Serve More, Serve Better, Serve Together, IDVA works tirelessly to expand access to services, continuously improve program quality and outcomes, and build strong collaborative partnerships that deliver comprehensive support to those who have served.

Role Overview: 

The ICC Communications & Technology Administrator is a key figure in the execution and success of the Indiana Community Challenge, providing essential organizational and administrative support. This role collaborates closely with the Communications Team and Suicide Prevention Coordinators. It directly reports to the Communications Consultant to advance the Indiana Department of Veterans Affairs' (IDVA) ICC suicide prevention initiatives. The administrator is responsible for tracking and reporting on data to demonstrate the impact of program efforts and ensure the seamless operation of the Indiana Community Challenge team. This role is essential for using print, web, and digital media tools to communicate with stakeholders, community leaders, IDVA, and the extended ICC team.

Key Responsibilities:

Data Management and Reporting:

• Oversee meticulous data collection and management of digital progress logs.
• Ensure accurate and timely staff KPI reporting.
• Collect, analyze, and report data on program participation, outcomes, and impact.
• Prepare reports for IDVA leadership and stakeholders as requested.
• Oversee data reporting from community coalitions, nonprofit grant recipients, and team members.
• Develop and manage QR code journeys to engage partners and members of the veteran/military community.
• Create and manage campaigns for social media and email to promote initiatives and increase outreach.
• Track and manage the Military Family Research Institute (MFRI) Risk Index Tool, to maintain MFRI Logic Models and recommended next steps for community stakeholders.
• Maintain tailored toolkits for communities based on findings from the MFRI Risk Index to support local engagement and improvement efforts.

Resource Management:

• Identify, catalog, and organize statewide resources and community partners.
• Maintain information integrity within the IDVA Resource Portal.
• Manage a network of suicide prevention, crisis intervention, and postvention resources.

Training and Coordination Communications:

• Coordinate and manage ICC team training schedules.
• Facilitate communication between the IDVA and partner agencies through various channels.
• Act as the central hub for ICC team activities, managing the coalition meetings and event calendar.
• Exhibit strong organizational skills to enhance team effectiveness.

Website & Online Tools Maintenance:

• Maintain the Indiana Community Challenge section of the website, ensuring content is current and relevant.
• Support Training and Services efforts in the ICC priority groups by updating information and data for the County Veteran Service Officer website portal.
• Create, maintain, and update online forms used for data collection and partner engagement.

Program Development and Implementation:

• Develop data reporting systems for community coalitions and ICC staff.
• Implement feedback systems from community coalitions and stakeholders.
• Manage digital and electronic programs, including SMS journey building and Salesforce systems.
• Coordinate data collection with:
  • Indiana National Guard's Integrated Primary Prevention Workforce.
  • Indiana Family and Social Services/Department of Mental Health and Addiction.
  • Community Coalitions
  • Organizations and contracted providers

Essential Qualifications:

• Experience with Salesforce management, including auditing, updating accounts, email program, and creating reports.
• Experience with Tableau

• Verbal communication skills with the ability to understand complex requests for systematic development.
• Detail-oriented and proactive in data management.
• Strong organizational skills and collaborative spirit.
• Knowledge of digital systems for data cataloging and communication facilitation.
• Proficiency in developing and managing QR code journeys and digital campaigns.
• Ability to maintain website content and update online tools for partner engagement and data collection.

Salary Statement: 

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.