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Commission Inbound Call Center Jobs in Phoenix, AZ

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

The incumbent will complete inbound and outbound calls and take appropriate action based on ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Limitless East Marketing

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

AZ Living

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our ... The ideal candidate will be responsible for handling inbound and outbound calls, responding to ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Handle a high volume of inbound and outbound customer calls. * Assist customers by answering ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Handle a high volume of inbound and outbound customer calls. * Assist customers by answering ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

In this role, you'll connect with warm leads through inbound and outbound calls, build strong ... Previous sales or call center experience is a plus, but not required * Valid driver's license What ...

Ztek Consulting INC

Call Center Agent

Mesa, AZ · On-site

$15 - $19.50/hr

Call Center Agent Duration: 6-12 months Location: REMOTE Work Type: Rate: Pay range offered to a ... Answer inbound calls from shareholders and prospective shareholders - Promptly respond to clients ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Phoenix, AZ

Commission Inbound Call Center information

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How much do commission inbound call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for commission inbound call center in Phoenix, AZ is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.12 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Phoenix, AZ?

The most popular types of Inbound Call Center jobs in Phoenix, AZ are:

What are popular job titles related to Commission Inbound Call Center jobs in Phoenix, AZ?

For Commission Inbound Call Center jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Phoenix, AZ look for?

The top searched job categories for Commission Inbound Call Center jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Commission Inbound Call Center jobs?

Cities near Phoenix, AZ with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Inbound Call Center Representative - Medical Offices

Valle Del So

Phoenix, AZ • On-site

$15.50 - $19.75/hr

Full-time

Re-posted 2 days ago

Job description

Join Our Team
At Valle del Sol, we believe that every patient interaction is an opportunity to make a positive impact. As a Patient Engagement Specialist, you will serve as the first point of contact for patients, community partners, and referral sources, helping individuals access high-quality, integrated healthcare services. If you are passionate about customer service, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply.
Position Summary
The Patient Engagement Specialist answers inbound calls and assists patients, referral sources, and community partners with scheduling appointments, obtaining information about services, and addressing questions or concerns. This role performs a variety of administrative and clerical duties while coordinating referrals and supporting access to primary care, behavioral health, and psychiatric services.
Essential Responsibilities
Patient Scheduling & Referral Management
  • Schedule appointments for primary care, behavioral health, and psychiatry services.
  • Process referral and intake requests according to referral source contracts and organizational procedures.
  • Complete required referral documentation in NextGen.
  • Obtain and evaluate necessary information to ensure timely and efficient processing of referrals and requests.
  • Coordinate referrals and inquiries with internal departments to facilitate patient access to care.
  • Verify AHCCCS and private insurance eligibility through online systems and telephone verification.
  • Complete all required demographic information during scheduling and registration processes.
Customer Service & Call Management
  • Answer inbound calls professionally and courteously.
  • Respond to patient, customer, and referral source inquiries, requests, and complaints.
  • Provide information regarding available services, appointment availability, and scheduling options.
  • Route calls to appropriate departments and resources.
  • Follow up on complex customer inquiries as needed.
  • Identify and escalate priority issues to the Call Center Supervisor.
  • Maintain a high level of customer service for patients, staff, and community partners.
Documentation & Administrative Support
  • Document customer interactions, concerns, and actions taken accurately and timely within the electronic health record.
  • Maintain confidentiality in accordance with HIPAA and organizational policies.
  • Perform general clerical and administrative duties as assigned.
  • Assist with oral and written Spanish/English interpretation and translation when bilingual skills are available.
Professionalism & Organizational Support
  • Meet organizational standards for attendance, punctuality, and reliability.
  • Adhere to scheduled shifts, break periods, and time-off procedures.
  • Participate in training and professional development opportunities to support integrated healthcare delivery.
  • Support Valle del Sol's mission through collaboration, professionalism, and patient-centered service.
  • Perform other duties as assigned.
Qualifications
Required
  • Must be at least 18 years of age.
  • High school diploma or GED.
  • Customer service, call center, medical office, healthcare scheduling, or related experience.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with Microsoft Office and electronic record systems.
  • Excellent organizational, problem-solving, and interpersonal skills.
  • Ability to maintain confidentiality and professionalism.
Preferred
  • Experience working in a healthcare, behavioral health, or community health setting.
  • Knowledge of medical terminology.
  • Experience with NextGen or similar electronic health record systems.
  • Bilingual English/Spanish skills.

At Valle del Sol, we are committed to providing culturally responsive, integrated healthcare services that improve the health and well-being of the communities we serve. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful difference in the lives of our patients every day.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Valle del Sol is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at VdSHR@valledelsol.com.
The pay range for this role is:
18.50 - 21.50 USD per hour (3877)

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