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Online Inbound Call Center Jobs in Phoenix, AZ (NOW HIRING)

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

The incumbent will complete inbound and outbound calls and take appropriate action based on ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Limitless East Marketing

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

AZ Living

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our ... The ideal candidate will be responsible for handling inbound and outbound calls, responding to ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Handle a high volume of inbound and outbound customer calls. * Assist customers by answering ...

LHH US

Call Center Representative

Phoenix, AZ · Hybrid

$18/hr

Call Center Representative LHH Recruitment Solutions is partnering with a company in North Phoenix ... Handle a high volume of inbound and outbound customer calls. * Assist customers by answering ...

State of Arizona

REMOTE Call Center Agent

Phoenix, AZ

$17 - $18/hr

Responsible for professionally and courteously serving customers by handling all inbound telephone ... Educating taxpayers of online resources and current tax policies * ? Submitting requests for ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

In this role, you'll connect with warm leads through inbound and outbound calls, build strong ... Previous sales or call center experience is a plus, but not required * Valid driver's license What ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

Ztek Consulting INC

Call Center Agent

Mesa, AZ · On-site

$15 - $19.50/hr

Call Center Agent Duration: 6-12 months Location: REMOTE Work Type: Rate: Pay range offered to a ... Answer inbound calls from shareholders and prospective shareholders - Promptly respond to clients ...

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Online Inbound Call Center information

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How much do online inbound call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online inbound call center in Phoenix, AZ is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.12 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Phoenix, AZ?

The most popular types of Inbound Call Center jobs in Phoenix, AZ are:

What are popular job titles related to Online Inbound Call Center jobs in Phoenix, AZ?

For Online Inbound Call Center jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Phoenix, AZ look for?

The top searched job categories for Online Inbound Call Center jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Online Inbound Call Center jobs?

Cities near Phoenix, AZ with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Phoenix, AZ as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,795 per year, or $17.2 per hour.

Inbound Call Center Representative - Medical Offices

Valle Del So

Phoenix, AZ • On-site

$15.50 - $19.75/hr

Full-time

Re-posted 4 days ago

Job description

Join Our Team
At Valle del Sol, we believe that every patient interaction is an opportunity to make a positive impact. As a Patient Engagement Specialist, you will serve as the first point of contact for patients, community partners, and referral sources, helping individuals access high-quality, integrated healthcare services. If you are passionate about customer service, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply.
Position Summary
The Patient Engagement Specialist answers inbound calls and assists patients, referral sources, and community partners with scheduling appointments, obtaining information about services, and addressing questions or concerns. This role performs a variety of administrative and clerical duties while coordinating referrals and supporting access to primary care, behavioral health, and psychiatric services.
Essential Responsibilities
Patient Scheduling & Referral Management
  • Schedule appointments for primary care, behavioral health, and psychiatry services.
  • Process referral and intake requests according to referral source contracts and organizational procedures.
  • Complete required referral documentation in NextGen.
  • Obtain and evaluate necessary information to ensure timely and efficient processing of referrals and requests.
  • Coordinate referrals and inquiries with internal departments to facilitate patient access to care.
  • Verify AHCCCS and private insurance eligibility through online systems and telephone verification.
  • Complete all required demographic information during scheduling and registration processes.
Customer Service & Call Management
  • Answer inbound calls professionally and courteously.
  • Respond to patient, customer, and referral source inquiries, requests, and complaints.
  • Provide information regarding available services, appointment availability, and scheduling options.
  • Route calls to appropriate departments and resources.
  • Follow up on complex customer inquiries as needed.
  • Identify and escalate priority issues to the Call Center Supervisor.
  • Maintain a high level of customer service for patients, staff, and community partners.
Documentation & Administrative Support
  • Document customer interactions, concerns, and actions taken accurately and timely within the electronic health record.
  • Maintain confidentiality in accordance with HIPAA and organizational policies.
  • Perform general clerical and administrative duties as assigned.
  • Assist with oral and written Spanish/English interpretation and translation when bilingual skills are available.
Professionalism & Organizational Support
  • Meet organizational standards for attendance, punctuality, and reliability.
  • Adhere to scheduled shifts, break periods, and time-off procedures.
  • Participate in training and professional development opportunities to support integrated healthcare delivery.
  • Support Valle del Sol's mission through collaboration, professionalism, and patient-centered service.
  • Perform other duties as assigned.
Qualifications
Required
  • Must be at least 18 years of age.
  • High school diploma or GED.
  • Customer service, call center, medical office, healthcare scheduling, or related experience.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with Microsoft Office and electronic record systems.
  • Excellent organizational, problem-solving, and interpersonal skills.
  • Ability to maintain confidentiality and professionalism.
Preferred
  • Experience working in a healthcare, behavioral health, or community health setting.
  • Knowledge of medical terminology.
  • Experience with NextGen or similar electronic health record systems.
  • Bilingual English/Spanish skills.

At Valle del Sol, we are committed to providing culturally responsive, integrated healthcare services that improve the health and well-being of the communities we serve. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful difference in the lives of our patients every day.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Valle del Sol is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at VdSHR@valledelsol.com.
The pay range for this role is:
18.50 - 21.50 USD per hour (3877)

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