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Commission Inbound Call Center Jobs in Kitchener, ON

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Commission Inbound Call Center information

See Kitchener, ON salary details

$8

$18

$43

How much do commission inbound call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for commission inbound call center in Kitchener, ON is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.34 and $19.06 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Kitchener, ON? The most popular types of Inbound Call Center jobs in Kitchener, ON are:
What are popular job titles related to Commission Inbound Call Center jobs in Kitchener, ON? For Commission Inbound Call Center jobs in Kitchener, ON, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Kitchener, ON look for? The top searched job categories for Commission Inbound Call Center jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Commission Inbound Call Center jobs? Cities near Kitchener, ON with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Kitchener, ON as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,386 per year, or $18.9 per hour.

Corporate Digital Customer Service Representative - S

Canadiantirecorporation

Burlington, ON • On-site

CA$22.82/hr

Full-time

Posted 5 days ago

Job description

The Digital Channel Customer Service Representative is a dynamic high-volume Representative that will provide exceptional customer support to eCommerce customers with their inquiries for Canadian Tire and our Family of Companies. (SportChek, Atmosphere, Mark's, Pro-Hockey Life)

Must be English proficient to be eligible for this role.
This is a temporary full-time position from Sept 14 until Jan 9, 2027
This role will have full-time training hours, Mon-Fri 9AM - 5PM over 3 weeks.
Applicants residing inONTARIOare invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

Whatyou'lldo

To support our tremendous growth during the Holiday, cyber and boxing week period you will be trained to support inbound customer service calls and emails related to our websites, mobile applications, onlineshoppingand eCommerce order reviews.

  • Support inbound customer inquiries by phone and email related to eCommerce experiences across Canadian Tire Corporation retail banners, including website/app navigation, online purchases, returns, delivery timelines, product quality concerns, and Triangle Rewards.

  • Assistcustomers using various browsers and devices, including desktop, mobile, Android, and iOS platforms.

  • Manage a high-volume contact centre environment, handlingapproximately 60-70 calls per day with an average call duration of five minutes.

Who you are

We are looking for high performing individuals who are:

  • Customer-focused and empathetic, with strong active listening skills and a commitment to creating an inclusive customer experience.

  • Detail-oriented and comfortable managing multiple systems whilemaintainingaccuracy in a fast-paced environment.

  • Technically confident, with strong keyboarding skills and the ability to support customers through basic browser-based troubleshooting.

  • A proactive problem solver with strong time management skills and the initiative to resolve customer concerns efficiently.

Ifyou'recurious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire istheplace to be.

Whatyou'vedone

  • Minimum one year of customer service experience in a customer-facing environment, such as retail, hospitality, food service, contact centre, or similar.

  • Demonstrated passion for delivering an exceptional customer experience through professional verbal communication, active listening, and problem solving.

  • Proven ability to navigate multiple systems and support customers with basic browser-based functions.

  • High school diploma or equivalent.

  • Previouscall centreexperience isan asset.


Shifts

Our Sept to December department hours of operation are expected to be:

8:00am - 11:00pm, Monday to Sunday,

This role requires flexibility to meet changing business needs. While shifts may vary, you can expect to work primarily evenings (until close) and weekends.

To be successful in this role, you must:

  • Be available to work days, evenings, and weekends
  • Have full availability upon hire during the department's hours of operation

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

  • Criminal Background Check

We're always looking for great talent! In addition to competitive pay, we offer:

  • Career growth opportunities and product discounts

  • Employee focused organization.

Our starting wage for this position is $22.82/ hour

This posting represents an existing vacancy within our organization.


We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Apply