ZipRecruiter

Log In

1

Commission Inbound Call Center Jobs in Ottawa, ON

Costco Wholesale

Inbound Contact Centre Agent

Nepean, ON · On-site

CA$21/hr

... of inbound contact centre agents. Look forward to: * A fun, fast-paced environment * The ... Keys notes to phone system log to classify call resolution. * Operates as a liaison between members ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Ottawa, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... This is a COMMISSION ONLY POSTION * Training in products and services. * Job shadowing to set you ...

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON · On-site

CA$19.35/hr

... looking for an Inbound customer service representative to join our growing team! The ideal ... Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

City of Ottawa

Intraday Analyst

Ottawa, ON · On-site

CA$39K/yr

... inbound and outbound demand at a daily level and provide guidance on intraday patterns and share ... call centre and client service areas as the first point of contact for the citizens of Ottawa.

Posted today

next page

Showing results 1-20

All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Ottawa, ON

Commission Inbound Call Center information

See Ottawa, ON salary details

$8

$19

$43

How much do commission inbound call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for commission inbound call center in Ottawa, ON is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.59 and $19.46 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Ottawa, ON? The most popular types of Inbound Call Center jobs in Ottawa, ON are:
What are popular job titles related to Commission Inbound Call Center jobs in Ottawa, ON? For Commission Inbound Call Center jobs in Ottawa, ON, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Ottawa, ON look for? The top searched job categories for Commission Inbound Call Center jobs in Ottawa, ON are:
What cities near Ottawa, ON are hiring for Commission Inbound Call Center jobs? Cities near Ottawa, ON with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you

Inbound Contact Centre Agent

Costco Wholesale

Nepean, ON • On-site

CA$21/hr

Full-time

Re-posted 7 days ago

Costco rating

8.1

Company rating: 8.1 out of 10

Based on 1,919 frontline employees who took The Breakroom Quiz

2nd of 39 rated national retailers

Job description

See More See Less
Job Description 

At Costco Wholesale, we're dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents.

Look forward to:

  • A fun, fast-paced environment
  • The opportunity to help others by offering excellent member service
  • Continued coaching/training to help you reach goals
  • Personalized mentorship

We're looking for candidates who are:

  • Customer-service minded - Contact centre agents are our members' first point of contact.
  • Flexible - Scheduling to cover our hours of operation and changing priorities.
  • Tech-savvy - We use a variety of computer applications and resources to research each member's inquiry. Proficiency in online ordering, Gmail and Google Drive are assets.
  • Patient - Our members deserve the best service.
  • Organized - To determine the best solution.
  • Able to communicate effectively - Active listening is key and written responses must be clear.

Daily tasks:

  • Responds to member inquiries in a courteous and professional manner by phone and email for Costco.ca deliveries. Helps members with online ordering through the website as required. Areas of inquiry include website navigation, order placement and delivery follow-up. 
  • Keys notes to computer membership record to document action or conversation. Keys notes to phone system log to classify call resolution. 
  • Operates as a liaison between members, vendors, buying and operations employees.
  • Responds to member concerns using problem-solving skills, tact and discretion.
  • Escalates calls to supervisor.
  • Processes a high volume of emails and incoming phone calls.
  • Meets department daily in-bound contact goals.
  • Confirms member addresses, phone numbers, items purchased and quantities.
  • Maintains the quality and consistency of written and oral communications.

Languages:

  • Candidates must be able to communicate in English (oral and written).
  • Bilingualism is preferred.
Pay Details 
$21.00 - 21.00
Pay Rate Type 
Hourly
Apply Now

What Costco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Costco logo

About Costco

Sourced by ZipRecruiter

Costco is a membership warehouse club, dedicated to bringing our members the best possible prices on quality brand-name merchandise. With more than 800 locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. Today, as the company evolves, it stays true to the qualities that helped attract and retain millions of loyal members around the globe: Commitment to quality. Costco warehouses carry about 4,000 SKUs (stock keeping units) compared to the 30,000 found at most supermarkets. By carefully choosing products based on quality, price, brand, and features, the company can offer the best value to members.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Issaquah, WA, US

Year founded

1983

View All Costco Jobs

Apply