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Part Time Inbound Call Center Jobs in Ottawa, ON

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON · On-site

CA$19.35/hr

... - Part time Remote - Ontario, Canada Driven Brands is looking for an Inbound customer service ... Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset ...

Canada Goose

Seasonal Retail Associate

Ottawa, ON

CA$18.50 - CA$21.50/hr

Rideau Centre Address: Unit 0312 - 50 Rideau Street Ottawa, Ontario K1N 9J7 Canada Job Title ... Summary of Position The part-time Seasonal Retail Associate is responsible for supporting the store ...

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Part Time Inbound Call Center information

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.
What are the most commonly searched types of Inbound Call Center jobs in Ottawa, ON? The most popular types of Inbound Call Center jobs in Ottawa, ON are:
What cities near Ottawa, ON are hiring for Part Time Inbound Call Center jobs? Cities near Ottawa, ON with the most Part Time Inbound Call Center job openings:
Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Ottawa, ON as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Bilingual Claims Service Ambassador (Future Opportunities)

Wawanesa Insurance

Ottawa, ON • Hybrid

CA$43K - CA$55K/yr

Full-time, Part-time

Retirement, PTO

Re-posted 14 days ago

Job description

Job ID: 9704 


Employment Type: For Future Consideration. We are always interested in connecting with qualified candidates for our Claims Service Ambassador Department. This requisition is designed to connect with talent for future opportunities. 
Working Business Language: Bilingual in French and English. This role requires regular interaction with customers in Canada where the business languages utilized are both English and French.As such, the successful candidate must be fully proficient in English and French. 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43,000- $55,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS; Edmonton, AB; Calgary, AB; Vancouver, BC; Winnipeg, MB.
 

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba's Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

As a Claims Service Ambassador, you would contribute to Wawanesa's goal of delivering an exceptional and consistent claims experience within a fastpaced call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims.

Job Responsibilities

  • Answer inbound queue inquiries and new claims while applying commitment to accuracy, efficiency and knowledge to deliver a consitent and positive member experience.
  • Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
  • Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.  
  • Within a limited scope, adjust claim in a proactive manner.
  • Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
  • Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
  • Within a limited scope, evaluate losses to determine liability.
  • Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Perform other duties as assigned. 
Qualifications
  • Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  • 2-3 years of customer service experience.
  • Bilingualism in French and English.
  • Able to handle large call volumes on a daily basis, within a call center environment.
  • Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
  • Excellent communication skills; listening, written, and spoken.
  • Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced, changing environment.
  • Typing proficiency of 40-50 words per minute with a high level of accuracy while handling customer interactions.
  • Proficient in Microsoft Office Suite & MS Teams.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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