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Commission Inbound Call Center Jobs in Edison, NJ

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Commission Inbound Call Center information

See Edison, NJ salary details

$13

$17

$23

How much do commission inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for commission inbound call center in Edison, NJ is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $18.89 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Edison, NJ? The most popular types of Inbound Call Center jobs in Edison, NJ are:
What are popular job titles related to Commission Inbound Call Center jobs in Edison, NJ? For Commission Inbound Call Center jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Edison, NJ look for? The top searched job categories for Commission Inbound Call Center jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Commission Inbound Call Center jobs? Cities near Edison, NJ with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Edison, NJ as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,321 per year, or $17.9 per hour.

Call Center Representative

Benecard Services, Inc.

Clifton, NJ • On-site

$16.50 - $20.50/hr

Other

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Do you enjoy solving problems and delivering outstanding customer service over the phone? Are you experienced in fast-paced call center environments and committed to creating positive experiences for every caller?
National Vision Administrators (NVA) is always interested in connecting with talented Call Center Representatives to support our growing team in Clifton, New Jersey.
Key Responsibilities

  • Handle inbound and outbound calls with members and providers, addressing questions related to customer service, plan benefits, and quality-of-care concerns.
  • Listen actively, ask thoughtful questions, and provide clear, accurate solutions while ensuring callers feel supported and valued.
  • De-escalate challenging situations with empathy, professionalism, and confidence.
  • Research and resolve complex cases by staying up to date on plans, policies, and procedures.
  • Build strong working relationships with customers and colleagues through trust and reliability.
  • Use CRM systems and other software tools efficiently to document and manage interactions.
  • Consistently meet or exceed call center performance metrics while maintaining high service standards.
  • Participate in onboarding, ongoing training, and learning opportunities to expand your knowledge and grow within the organization.
  • Follow company policies and procedures, including attendance and quality standards.
Qualifications
  • High school diploma or equivalent.
  • At least 1 year of recent call center experience
    (or 3+ years in a high-volume, phone-based customer service role).
  • Strong verbal and written communication skills with professional phone etiquette.
  • Excellent active listening and customer service skills.
  • Comfort using CRM systems and online tools; strong computer and typing skills.
Ideal Characteristics
  • Customer-first mindset with a respectful, non-judgmental approach.
  • Strong critical-thinking and problem-solving skills.
  • Organized and efficient, with the ability to prioritize tasks effectively.
  • Quick learner who can retain information and adapt to updates.
  • Positive attitude and professionalism in all situations.
  • Empathetic, patient, and confident in de-escalation techniques.
Why Join NVA?
At NVA, you'll find a supportive, team-oriented environment with access to benefits, professional development, and opportunities for long-term growth. We're committed to investing in our people and helping them build meaningful careers.
Featured Benefits
  • Competitive salary
  • Vacation and sick/personal time
  • Medical insurance
  • Hearing program discount
  • Short- and long-term disability insurance
  • Life insurance
  • Flexible Spending Account (FSA)
  • 401(k)
  • Employee referral program
  • Employee recognition programs
  • Tuition reimbursement
  • Professional development and training opportunities

About Benecard Services and Our Affiliated Companies
Benecard Services, LLC
Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.
Website: http://www.benecard.com
BeneCard PBF
BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.
Website: http://benecardpbf.com
National Vision Administrators
For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.
Website: http://www.e-nva.com
We are an Equal Opportunity employer.

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