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Commission Automotive Fixed Operations Jobs in Kansas

Eddy's Everything

Automotive Parts Specialist

Wichita, KS · On-site

$2.0K/mo

... Commission depending on experience. Monday - Saturday RESPONSIBILITIES • Assist all customers ... operations • Stocking and replenish assigned inventory • Responsible for preparing proper ...

Cable Dahmer

Service Advisor - Topeka

Topeka, KS · On-site

$60K - $85K/yr

... commission after a 90-day guaranteed period Full-Time | Some Saturday Availability Required Cable ... advising and automotive operations Benefits package: medical, dental, vision EEO, including ...

Carmax

Automotive Painter

Merriam, KS · On-site

$14 - $20.40/hr

Valid driver's license required for operational needs. About CarMax At CarMax, we revolutionized ... This position is eligible for commission. Benefits: Except as otherwise required by state law ...

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All JobsAutomotive Fixed Operations JobsCommission Automotive Fixed Operations JobsCommission Automotive Fixed Operations Jobs in Kansas

Commission Automotive Fixed Operations information

What is the difference between Commission Automotive Fixed Operations vs Service Advisor?

AspectCommission Automotive Fixed OperationsService Advisor
Primary RoleOversees and manages fixed operations departments, including service, parts, and warrantyActs as the liaison between customers and the service department, selling services and explaining repairs
CredentialsTypically requires automotive service certifications and experience in dealership operationsOften requires automotive knowledge, customer service skills, and some certifications
Work EnvironmentDealership service departments, involving management and operational oversightCustomer-facing role within dealership service departments

Commission Automotive Fixed Operations focuses on managing the entire fixed operations department, including profitability and staff management, while Service Advisors primarily handle customer interactions and service sales. Both roles require automotive knowledge and certifications, but Fixed Operations roles are more managerial, whereas Service Advisors focus on customer service and sales.

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Automotive Operations Specialist

MSX International

Hutchinson, KS • On-site

Full-time

Posted 13 days ago

MSX International rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

172nd of 496 rated business services

Job description

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
MSX International is seeking an Operations Specialist who will evaluate current dealer fixed operations, identify inefficiencies, and recommend areas for performance improvement. You will work closely with dealer staff to coach and mentor them on sales techniques and customer service standards to ensure the delivery of Dealer and OEM Business Plan Objectives. You will monitor dealer progress, recap actions taken, and recommend best practices to enhance customer experience. Additionally, you will track and report key performance metrics, identifying areas for improvement and celebrating successes.
Key Responsibilities:
  • Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for performance improvement.
  • Coach and mentor dealer staff on sales techniques and customer service standards to achieve Dealer Business Plans and Ford objectives.
  • Monitor dealer progress between support actions, providing ongoing feedback and support.
  • Accurately document actions taken and provide recommendations from on-site support visits.
  • Implement best practices in customer service and sales techniques to enhance the overall customer experience.
  • Track and report key performance metrics, identifying areas for improvement and celebrating successes.
  • Collaborate with dealership management to develop and implement action plans for continuous improvement.

Qualifications
  • Proven experience in dealer or aftermarket automotive service operations.
  • Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.
  • Excellent analytical skills to evaluate performance metrics and identify areas for improvement.
  • Strong communication and interpersonal skills to build effective relationships with dealer staff and management.
  • Ability to travel to dealer locations for on-site support and evaluations.
  • Knowledge of dealer fixed operations and business objectives.
  • Experience implementing customer service best practices and sales techniques.
  • Ability to work independently and manage multiple priorities.
  • Ability to leverage relationships to identify and sell the business case for change.
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans.
  • Demonstrated proficiency with PC applications in a Windows environment.
  • Ability to influence the sales personnel and technicians in the training processes and monitor the results.
  • Bachelor's Degree (preferred) but High school diploma or General Equivalency Diploma (GED) is required

Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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