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Commercial Support Specialist Jobs (NOW HIRING)

Kinsley Power Systems

$42.98/hr

Commercial Support Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of ...

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Commercial Support Specialist information

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How much do commercial support specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for commercial support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a commercial support specialist?

Commercial Support Specialists are professionals who assist sales, marketing, and customer service teams within a business. They typically handle administrative tasks, process orders, maintain client records, and support communication between clients and internal teams. Their role ensures that commercial operations run smoothly and that clients receive timely and accurate information. They may also help prepare sales reports, proposals, and documentation to facilitate business transactions. Overall, Commercial Support Specialists play a crucial role in supporting business growth and customer satisfaction.

What are the key skills and qualifications needed to thrive as a commercial support specialist?

To excel as a Commercial Support Specialist, you need strong analytical abilities, attention to detail, and a background in business administration or a related field. Proficiency with CRM software, Microsoft Office Suite, and experience with order management or ERP systems are highly valued. Excellent communication, problem-solving, and customer service skills help build effective relationships and resolve client issues efficiently. These skills ensure accurate processing, enhance customer satisfaction, and support the commercial team's overall performance.

What are some common challenges commercial support specialists face when balancing administrative duties with customer support tasks?

Commercial Support Specialists often juggle a variety of responsibilities, including processing sales orders, managing customer accounts, and coordinating with sales teams. One common challenge is efficiently prioritizing time between administrative tasks, such as data entry or report generation, and addressing urgent customer inquiries. Strong organizational skills and clear communication with both internal teams and clients help manage these competing demands. Many organizations utilize CRM systems and collaborative tools to streamline workflows and ensure that support specialists can provide timely, high-quality service without sacrificing accuracy in documentation.

What is the difference between Commercial Support Specialist vs Sales Support Coordinator?

AspectCommercial Support SpecialistSales Support Coordinator
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in sales or customer service are commonOften requires a high school diploma or associate degree; some roles prefer certifications in sales or administrative support
Work EnvironmentWorks in corporate offices, supporting sales teams, handling client inquiries, and processing ordersWorks in sales departments or administrative offices, assisting with order processing, scheduling, and customer communication
Employer & Industry UsageUsed across industries like manufacturing, wholesale, and services to support commercial sales activitiesCommon in retail, wholesale, and service industries to assist sales teams and manage customer accounts

The Commercial Support Specialist focuses on supporting the sales process through client interaction and order management, often requiring specialized knowledge and certifications. The Sales Support Coordinator typically handles administrative tasks to assist sales teams, with a broader focus on order processing and customer communication. Both roles are vital in sales operations but differ in scope and required credentials.

What cities are hiring for Commercial Support Specialist jobs?

Cities with the most Commercial Support Specialist job openings:

What states have the most Commercial Support Specialist jobs?

States with the most job openings for Commercial Support Specialist jobs include:

What job categories do people searching Commercial Support Specialist jobs look for?

The top searched job categories for Commercial Support Specialist jobs are:

Commercial Support Specialist jobs near you
Infographic showing various Commercial Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Lead Commercial Client Support Specialist

First Merchants Brand

Indianapolis, IN • On-site

$50 - $70/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Lead Commercial Client Support Specialist

Job Category: Administrative

Requisition Number: LEADC011857

  • Full-Time
Locations

Showing 1 location

Indianapolis HQ
Indianapolis, IN 46240, USA

Description

First Merchants Bank is seeking a Lead Commercial Client Support Specialist to join our team! This position serves a critical role as a leader for a team of specialist partners on the Commercial Banking team by driving the successful processing of commercial loan requests and actively supporting portfolio management. Deliver high-impact customer service by efficiently resolving client needs with precision and urgency, ensuring a seamless banking experience. Mitigate operational and reputational risk through strict compliance with established procedures and regulatory standards. Proactively identify and address portfolio needs, contributing to team efficiency and client satisfaction. Actively participate in the initial training, ongoing training and mentorship of Commercial …Support Specialists. To thrive in this role, one must demonstrate adaptability in a dynamic workflow, excel at learning quickly in a fast-paced environment, manage multiple priorities with confidence and consistency, and possess strong leadership skills – ultimately supporting the growth and success of the Commercial support team and the bank’s ability to grow market share.

Essential Duties and Responsibilities
  • Lead Commercial Client Support Specialist will perform duties of Commercial Client Support Specialist and Senior Commercial Client Support Specialist in addition to the following:
  • Back up the Manager, Commercial Client Support with reporting, facilitating and participating in meetings and touchbases, and problem resolution.
  • Train and mentor Commercial Client Support Specialists and Senior Commercial Client Support Specialists.
  • Participate in or Lead special projects as assigned by Manager, Commercial Client Support.
  • Coordinate, monitor, and manage duties for assigned region.
    • Monitor portfolio information to minimize delinquencies, exceptions, and customer impact issues.
    • Meet with Relationship Managers and contact clients to assist with collection of items needed and problem resolution.
    • Support commercial sales team to ensure current credit and financial information is obtained as needed and collateral is adequate (loan portfolio exceptions, insurance, and exception tracking).
    • Monitor loan maturity dates within the portfolio and discuss renewal strategy with individual RM; work with CA to initiate renewal process (upcoming maturities).
    • Track past due loans and work with RM to rectify loan delinquencies (delinquent loans).
    • Oversee timely completion of annual review and loan covenant/trigger testing (annual reviews, borrowing base and covenant test monitoring).
  • Provide support to assigned region for general customer service and loan requests/payments/inquiries.
  • Review procedures periodically to ensure accurate documentation of processes.
  • Ensure bank reporting tools are utilized for reporting progress of the region.
  • Serve as lead to proactively identify processes to increase the efficiency and scalability of the line of business.
Qualifications
  • High school diploma or equivalent (GED).
  • Minimum of three (3) years in a Commercial Client Support role or three (3) years related experience in commercial loan processing, operations, or portfolio support.
  • Notary Public Designation
Preferred
  • In depth understanding of banking regulations and compliance-related areas such as KYC, OFAC, and CIP
  • Experience with banking terminology, commercial lending processes, loan funding
  • Strong analytical and organizational skills, attention to detail, and time management
  • Excellent verbal and written communication skills
  • Proven ability to work independently and multi-task while maintaining collaborative relationships with internal departments
  • Working knowledge of commercial loan structures and related due diligence
  • Proven ability to successfully support complex commercial loans and commercial relationships
  • Working knowledge of Horizon core banking and other FIS applications
  • Superior knowledge of Microsoft Office (Word, Excel, Outlook, Teams)
  • Experience Leading, Mentoring, or Training a team of professionals
Benefits
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Additional Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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