Davidson Ford Pro Elite is looking for a Commercial Account Assistant! This role will provide crucial support to our sales team as they guide new customers through the vehicle acquisition process, from managing delivery logistics to setting up vehicle technology.
This position requires a keen interest in customer engagement and a strong understanding of our vehicle products to effectively assist the sales team in matching customers with the ideal vehicle for their specific needs.
We are proud of our commitment to both our employees and our customers. Join our team and discover why our dealership consistently receives some of the highest review ratings in the industry!
Hours: Monday - Friday with occasional evening and Saturday hours required to support trade shows, deliveries, and other customer-focused events. Total approximate weekly hours will be between 42 and 47 hours.
Pay Range: $18 - $22/hr
After a 90 day training period, you will be eligible for an hourly plus monthly bonus pay structure, with potential income of $46,000 - $52,000/yr, as well as the potential to grow into a Sales Consultant with an income of over $100,000!
Responsibilities:
- Sales amp; Customer Engagement:
- Support Commercial Account Managers with sales and delivery requirements.
- Utilize available systems to streamline the customer buying experience.
- Assist customers with vehicle technology setup and navigation.
- Provide exceptional customer service to our customers.
- Maintain up-to-date knowledge of current products and offers.
- Engage with customers via phone or in person when sales staff are unavailable.
- Communicate with customers through various channels (calls, texts, emails).
- Marketing amp; Events:
- Assist with marketing and social media efforts as needed.
- Attend trade and networking events when required.
- Vehicle amp; Lot Management:
- Perform lot maintenance and organization.
- Deliver sold vehicles to off-site customers as needed.
- Assist the sales team with fueling vehicles, customer deliveries, and lot maintenance.
- Additional Duties:
- ​Other duties as assigned.
Required Skills:
- A multi-tasker who can provide excellent customer service.
- Proficient with technology and an ability to assist others in its utilization.
- Problem solving.
- Excellent verbal and written communication skills.
- Customer contact experience.
- Empathetic and patient personality.
- High level of comfort with product presentation and sales.
- Time management.
- Ability to manage multiple deadlines.
- Must be at least 18 years of age
- A valid driver’s license with clean driving record
Preferred Skills:
- Prior sales experience.
- Prior technological experience.
- Prior customer service experience.
- Previous automotive experience.
- CDL
Benefits and Growth Opportunities:
- Discounts on service, parts, and vehicles!
- Sick Leave accrued every week.
- We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance.
- We offer a reimbursement for qualifying out of pocket costs.
- We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness.
- We offer both Traditional and Roth 401(k) plans with an employer match.
- We offer paid holidays.
- We offer advancement opportunities within a large organization.
- We are an Equal Opportunity Employer.
- We have an Employee Assistance Program, available to our employees and their immediate family members free of charge!
Physical Requirements:
- The ability to lift and carry up to 20 pounds.
- The ability to occasionally perform repetitive motion tasks such as pushing snow off of surfaces as high as 7 feet.
- The ability to drive 100 miles one way.
- The ability to work in outdoor weather conditions including temperatures above 80 and below 32 degrees Fahrenheit.