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Collision Consultant Jobs (NOW HIRING)

Caliber Collision

Customer Service Consultant

Knoxville, TN · On-site

$18.75 - $23.50/hr

Service Center Knoxville - North JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision

Customer Service Consultant

Mobile, AL

$19.50 - $24.25/hr

Service Center Tillmans Corner JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision

Customer Service Consultant

Cary, NC · On-site

$18.50 - $23/hr

Service Center Northport JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

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Collision Consultant information

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How much do collision consultant jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for collision consultant in the United States is $49.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $62.50 per hour, depending on experience, location, and employer.

What are some common challenges a Collision Consultant faces when coordinating repairs between customers, technicians, and insurance companies?

One common challenge Collision Consultants encounter is managing expectations and clear communication among customers, repair technicians, and insurance adjusters. Ensuring everyone is up-to-date on repair timelines, costs, and required documentation can be complex, especially when there are delays or discrepancies in coverage. Building strong relationships and maintaining detailed records help streamline approvals and minimize misunderstandings. Consultants must also balance empathy for customers’ situations with the technical and administrative aspects of the job.

What is the difference between Collision Consultant vs Auto Damage Appraiser?

AspectCollision ConsultantAuto Damage Appraiser
Required CredentialsCertifications like I-CAR, ASE, or state licensing often preferredSimilar certifications, often including I-CAR and ASE
Work EnvironmentWork with insurance companies, repair shops, and customers to assess damagesInspect vehicles, evaluate damages, and estimate repair costs for insurance claims
Employer & Industry UsageUsed by insurance companies, collision repair shops, and independent consultantsPrimarily employed by insurance companies and independent appraisal firms

Both Collision Consultants and Auto Damage Appraisers assess vehicle damages, often requiring similar certifications and working within the insurance and repair industry. While Collision Consultants may focus more on consulting and damage analysis, Auto Damage Appraisers typically perform detailed vehicle inspections and damage estimates for insurance claims. The roles are closely related, with overlapping skills and work environments, making them often searched and compared by professionals in the auto repair and insurance sectors.

What are the key skills and qualifications needed to thrive as a Collision Consultant, and why are they important?

To thrive as a Collision Consultant, you need strong knowledge of automotive repair processes, insurance procedures, and customer service, often supported by experience in collision repair and relevant certifications. Familiarity with estimating software like CCC ONE, Mitchell, or Audatex and understanding of vehicle diagnostics and claims management systems are typically required. Excellent communication, problem-solving, and negotiation skills help in building trust with customers and facilitating smooth coordination between clients, technicians, and insurance companies. These capabilities are crucial to accurately assess damages, ensure timely repairs, and deliver a positive customer experience in a competitive service environment.

What are Collision Consultants?

Collision Consultants are professionals who assess vehicle damage resulting from accidents, provide repair estimates, and guide customers through the collision repair process. They act as liaisons between customers, insurance companies, and repair technicians to ensure that vehicles are restored to pre-accident condition efficiently and accurately. Their role includes inspecting vehicles, documenting damages, explaining repair options, and ensuring customer satisfaction throughout the repair process.
More about Collision Consultant jobs
What are the most commonly searched types of Collision Consultant jobs? The most popular types of Collision Consultant jobs are:
What states have the most Collision Consultant jobs? States with the most job openings for Collision Consultant jobs include:
What job categories do people searching Collision Consultant jobs look for? The top searched job categories for Collision Consultant jobs are:
Collision Consultant jobs near you
Infographic showing various Collision Consultant job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $103,425 per year, or $49.7 per hour.
Customer Service Consultant

Customer Service Consultant

Caliber Collision

Knoxville, TN • On-site

$18.75 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 20 days ago

Caliber Collision rating

6.3

Company rating: 6.3 out of 10

Based on 341 frontline employees who took The Breakroom Quiz

213th of 332 rated vehicle maintenance

Job description

Service Center

Knoxville - North

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

    BENEFITS OF JOINING CALIBER

    • Benefits from day one: Immediately eligible for medical, dental and vision
    • Industry Comparable Pay - Paid weekly and eligible for overtime
    • Paid Vacation & Holidays - Can begin accruing day 1
    • Career growth opportunities - we promote from within!
    • A career for life: You'll gain hands-on experience within a production shop.

    REQUIREMENTS:

    • 2+ years of customer facing experience; sales experience a plus
    • Must have a valid driver's license and be eligible for coverage under our company insurance policy

    ABILITIES/SKILLS/KNOWLEDGE

    • Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
    • Passion for learning the collision industry
    • Be able to understand instructions - written and verbal
    • Can prioritize competing tasks and adapt easily to a fast-paced environment
    • Must be able to provide personable, friendly "World Class" customer service to internal and external customers

    Caliber is an Equal Opportunity Employer

    Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

    Must be eligible to work in the U.S. with no restrictions.

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