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Collision Consultant Jobs (NOW HIRING)

Caliber Collision

Customer Service Consultant

Cape Coral, FL · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Cape Coral JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision

Customer Service Consultant

Glenolden, PA · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Glenolden JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision

Customer Service Consultant

Casa Grande, AZ · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Casa Grande JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision

Customer Service Consultant

Jacksonville, FL · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Jacksonville FL - East JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision

Customer Service Consultant

Macon, GA

$19 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Macon JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Posted today

Caliber Collision

Customer Service Consultant

Coraopolis, PA

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Coraopolis JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision Centers

Customer Service Consultant

Carmel, IN · On-site

$19.50 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Indianapolis - North JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision Centers

Customer Service Consultant

Morrow, GA · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Morrow - Mt Zion Blvd JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Checkered Flag Auto Group

Body Shop Technician

Virginia Beach, VA · On-site

$61K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicate with Collision Consultant if any work on repair order is not needed or required, or if repairs will need additional time * Record all work performed on vehicle * Complete all required ...

Milwaukee Division

Collision center estimator

Milwaukee, WI · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Determine collision damage and repair needs * Prepare a complete and accurate estimate of cost for ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

Milwaukee Division

Collision center estimator

Milwaukee, WI

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Determine collision damage and repair needs * Prepare a complete and accurate estimate of cost for ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

Milwaukee Division

Collision center estimator

Milwaukee, WI · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Determine collision damage and repair needs * Prepare a complete and accurate estimate of cost for ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

Milwaukee Division

Collision center estimator

Milwaukee, WI · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Determine collision damage and repair needs * Prepare a complete and accurate estimate of cost for ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

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Collision Consultant information

See salary details

$10

$49

$118

How much do collision consultant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for collision consultant in the United States is $49.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $62.50 per hour, depending on experience, location, and employer.

What is a collision consultant?

Collision Consultants are professionals who assess vehicle damage resulting from accidents, provide repair estimates, and guide customers through the collision repair process. They act as liaisons between customers, insurance companies, and repair technicians to ensure that vehicles are restored to pre-accident condition efficiently and accurately. Their role includes inspecting vehicles, documenting damages, explaining repair options, and ensuring customer satisfaction throughout the repair process.

What skills and qualifications are needed to be a collision consultant?

To thrive as a Collision Consultant, you need strong knowledge of automotive repair processes, insurance procedures, and customer service, often supported by experience in collision repair and relevant certifications. Familiarity with estimating software like CCC ONE, Mitchell, or Audatex and understanding of vehicle diagnostics and claims management systems are typically required. Excellent communication, problem-solving, and negotiation skills help in building trust with customers and facilitating smooth coordination between clients, technicians, and insurance companies. These capabilities are crucial to accurately assess damages, ensure timely repairs, and deliver a positive customer experience in a competitive service environment.

What challenges does a collision consultant face when coordinating repairs between customers, technicians, and insurance companies?

One common challenge Collision Consultants encounter is managing expectations and clear communication among customers, repair technicians, and insurance adjusters. Ensuring everyone is up-to-date on repair timelines, costs, and required documentation can be complex, especially when there are delays or discrepancies in coverage. Building strong relationships and maintaining detailed records help streamline approvals and minimize misunderstandings. Consultants must also balance empathy for customers’ situations with the technical and administrative aspects of the job.

What is the difference between Collision Consultant vs Auto Damage Appraiser?

AspectCollision ConsultantAuto Damage Appraiser
Required CredentialsCertifications like I-CAR, ASE, or state licensing often preferredSimilar certifications, often including I-CAR and ASE
Work EnvironmentWork with insurance companies, repair shops, and customers to assess damagesInspect vehicles, evaluate damages, and estimate repair costs for insurance claims
Employer & Industry UsageUsed by insurance companies, collision repair shops, and independent consultantsPrimarily employed by insurance companies and independent appraisal firms

Both Collision Consultants and Auto Damage Appraisers assess vehicle damages, often requiring similar certifications and working within the insurance and repair industry. While Collision Consultants may focus more on consulting and damage analysis, Auto Damage Appraisers typically perform detailed vehicle inspections and damage estimates for insurance claims. The roles are closely related, with overlapping skills and work environments, making them often searched and compared by professionals in the auto repair and insurance sectors.

Is automotive collision repair a good career?

Collision consultants and technicians in automotive repair work on restoring vehicles after accidents, requiring skills in vehicle systems, bodywork, and sometimes certifications like I-CAR. The field offers steady employment opportunities, especially with experience and ongoing training, and typically involves working in repair shops with standard daytime hours.
More about Collision Consultant jobs

What are the most commonly searched types of Collision Consultant jobs?

The most popular types of Collision Consultant jobs are:

What states have the most Collision Consultant jobs?

States with the most job openings for Collision Consultant jobs include:

What job categories do people searching Collision Consultant jobs look for?

The top searched job categories for Collision Consultant jobs are:

Collision Consultant jobs near you
Infographic showing various Collision Consultant job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, 2% Contract, and 2% Nights. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $103,425 per year, or $49.7 per hour.

Customer Service Consultant

Caliber Collision

Cape Coral, FL • On-site

$18 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 days ago

Caliber Collision rating

6.4

Company rating: 6.4 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

228th of 371 rated vehicle maintenance

Job description

Service Center

Cape Coral

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay - Paid weekly and eligible for overtime
  • Paid Vacation & Holidays - Can begin accruing day 1
  • Career growth opportunities - we promote from within!
  • A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS:

  • 2+ years of customer facing experience; sales experience a plus
  • Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

  • Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
  • Passion for learning the collision industry
  • Be able to understand instructions - written and verbal
  • Can prioritize competing tasks and adapt easily to a fast-paced environment
  • Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

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