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How much do collector csr jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for collector csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a collector CSR?

Collector CSRs, or Collection Customer Service Representatives, are professionals who work with customers to resolve outstanding debts and overdue accounts. Their main responsibilities include contacting customers by phone, email, or mail to negotiate payment plans, provide information about account statuses, and assist with resolving payment issues. They also maintain detailed records of communications and payments, and ensure compliance with laws and company policies. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a collector CSR, and why are they important?

To thrive as a Collector CSR (Customer Service Representative), you need strong communication skills, basic accounting knowledge, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is often required. Resilience, negotiation skills, and a customer-centric attitude help you manage difficult conversations and maintain positive client relationships. These skills are crucial for recovering outstanding debts efficiently while preserving customer satisfaction and company reputation.

What are some common challenges faced by collector CSRs, and how can they be effectively managed?

Collector CSRs often encounter challenges such as handling difficult customer interactions, meeting collections targets, and balancing empathy with adherence to company policies. To manage these challenges, it's important to develop strong communication skills, remain calm under pressure, and stay organized when keeping track of accounts. Team support and training are typically provided, and regularly reviewing best practices with supervisors can help you improve your performance and navigate complex situations more confidently.

What is the difference between Collector Csr vs Customer Service Representative?

AspectCollector CsrCustomer Service Representative
CredentialsHigh school diploma; sometimes debt collection certificationsHigh school diploma; customer service training
Work EnvironmentDebt collection agencies, financial institutionsCall centers, retail, service industries
Employer & IndustryFinancial services, debt collection firmsRetail, telecom, banking

While both roles involve communication skills, Collector Csr focuses on debt recovery and financial account management, whereas Customer Service Representative handles general customer inquiries and support. Collector Csr typically requires knowledge of debt collection laws and negotiation skills, making it more specialized compared to the broader customer service role.

What cities are hiring for Collector Csr jobs?

Cities with the most Collector Csr job openings:

What states have the most Collector Csr jobs?

States with the most job openings for Collector Csr jobs include:

What are popular job titles related to Collector Csr jobs?

For Collector Csr jobs, the most frequently searched job titles are:

Infographic showing various Collector Csr job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 54% Full Time, 40% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative/Collector

San Antonio, TX

Atlas Credit Co.
Finance and Insurance • 51 - 200 employees
Learn more about Atlas Credit Co.external

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Join the Atlas Credit Family!


Atlas Credit Company is a family-owned and operated financial institution dedicated to helping millions of customers meet their financial needs. Since 1968, we have provided over $3 billion in financial assistance, guided by our core values of community and family. We are committed to transparency, responsibility, and exceptional customer service, ensuring that both our employees and customers feel valued and respected. If you are looking for a rewarding career in a team-driven environment where you can make a real difference, we invite you to apply for our Customer Service Representative (CSR) position!


Position Overview:

We are seeking a customer-focused, empathetic, and motivated individual to join our team as a Customer Service Representative (CSR). In this role, you will deliver outstanding customer experiences, build lasting relationships, and provide personalized financial solutions.


As a CSR, you will engage with customers both in-office and in the field, ensuring they receive the support they need. This includes assisting with loan applications, account management, collections, and customer inquiries. We provide thorough training on field processes and customer interaction best practices to set you up for success.


Key Responsibilities:

·         Build strong relationships with customers through trust and open communication.

·         Assist customers with financial solutions, loan applications, and account management.

·         Conduct field visits to assist customers with payments when needed.

·         Handle customer inquiries, resolve concerns, and provide exceptional service.

·         Maintain accurate records of customer interactions and transactions.

·         Follow company policies and guidelines for collections and customer engagement.

·         Conduct outreach efforts to grow the customer base and market financial services.

·         Manage incoming and outgoing calls to ensure timely communication.

·         Ensure cash handling accuracy and office security.


What We’re Looking For:

·         1+ years of customer service or financial services experience (preferred).

·         Strong problem-solving, communication, and listening skills.

·         Ability to multi-task, prioritize, and manage time efficiently.

·         Comfortably making high-volume calls and handling collections professionally.

·         Willingness to learn and adapt in a fast-paced environment.

·         Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.


Bilingual Plus!

English Required!


Why Join Atlas Credit?


We offer a competitive salary, comprehensive benefits, and growth opportunities within our company. Our benefits package includes:

·         Group Health Insurance Plans

·         Optional Dental & Vision Coverage

·         Paid Vacation & Sick Time

·         Paid Major Holidays

·         401(k) Plan with Employer Matching

·         Performance Bonuses

·         Career Advancement Opportunities


Schedule & Work Environment:


8-hour shifts
Schedule: Monday–Saturday. One weekday off. Saturday availability required.


If you are passionate about helping people, problem-solving, and building relationships, we’d love to hear from you!
Apply today and become a part of a company that values its employees and customers alike. We look forward to welcoming you to the
Atlas Credit team!