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Collector Csr Jobs in California (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Collector Csr information

What is a collector CSR?

Collector CSRs, or Collection Customer Service Representatives, are professionals who work with customers to resolve outstanding debts and overdue accounts. Their main responsibilities include contacting customers by phone, email, or mail to negotiate payment plans, provide information about account statuses, and assist with resolving payment issues. They also maintain detailed records of communications and payments, and ensure compliance with laws and company policies. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a collector CSR, and why are they important?

To thrive as a Collector CSR (Customer Service Representative), you need strong communication skills, basic accounting knowledge, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is often required. Resilience, negotiation skills, and a customer-centric attitude help you manage difficult conversations and maintain positive client relationships. These skills are crucial for recovering outstanding debts efficiently while preserving customer satisfaction and company reputation.

What are some common challenges faced by collector CSRs, and how can they be effectively managed?

Collector CSRs often encounter challenges such as handling difficult customer interactions, meeting collections targets, and balancing empathy with adherence to company policies. To manage these challenges, it's important to develop strong communication skills, remain calm under pressure, and stay organized when keeping track of accounts. Team support and training are typically provided, and regularly reviewing best practices with supervisors can help you improve your performance and navigate complex situations more confidently.

What is the difference between Collector Csr vs Customer Service Representative?

AspectCollector CsrCustomer Service Representative
CredentialsHigh school diploma; sometimes debt collection certificationsHigh school diploma; customer service training
Work EnvironmentDebt collection agencies, financial institutionsCall centers, retail, service industries
Employer & IndustryFinancial services, debt collection firmsRetail, telecom, banking

While both roles involve communication skills, Collector Csr focuses on debt recovery and financial account management, whereas Customer Service Representative handles general customer inquiries and support. Collector Csr typically requires knowledge of debt collection laws and negotiation skills, making it more specialized compared to the broader customer service role.

What cities in California are hiring for Collector Csr jobs?

Cities in California with the most Collector Csr job openings:

Collector Customer Service Representative

San Diego, CA

Patenaude & Felix APC
Law Firms • 51 - 200 employees
Learn more about Patenaude & Felix APCexternal

$17 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Job description

COLLECTOR CUSTOMER SERVICE REPRESENTATIVE

Patenaude & Felix, APC of San Diego, CA is looking to hire a full-time Legal Account Representative to join our firm. Do you want to work for a law firm that offers you growth opportunities? Would you like to be part of a successful team? If so, please read on!

This position earns base plus commission in pay. We also offer great benefits, including health, dental, vision, and a 401(k) plan with company match. If this sounds like the right opportunity for you, apply today!

ABOUT PATENAUDE & FELIX, APC

Since 1991, our civil litigation law firm has grown and expanded to maintain offices in Arizona, California, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. We serve all seven states by litigating for our Fortune 500 clients. Our firm is proud to have been recognized by numerous financial institutions and Fortune 500 Companies, for our professional and ethical representation.

We value our incredible team of hardworking legal professionals and are committed to rewarding their efforts and investing in their futures. Our employees enjoy a comprehensive benefits package as well as our friendly and engaging team environment.

Essential Responsibilities :

  • Collect, negotiate, and recommend solutions to consumers via phone.
  • Set up payment or settlement arrangements in the database.
  • Identify accounts that require legal processing.
  • Assisting Spanish-speaking customers; bilingual proficiency in Spanish is preferred.

Qualifications:

  • No experience necessary, training provided.
  • Customer service experience preferred.
  • Good communication skills.
  • Must be 18 years of age or older.
  • Bilingual in Spanish is a plus.
  • Ability to pass a background and drug test

WORK SCHEDULE

This full-time position typically works Monday-Friday. An occasional Saturday may be required.

READY TO JOIN OUR LEGAL TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Apply