ZipRecruiter

Log In

1

Collector Csr Jobs in Arizona (NOW HIRING)

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

next page

Showing results 1-20

All JobsCollector Csr JobsCollector Csr Jobs in Arizona

Collector Csr information

What is a collector CSR?

Collector CSRs, or Collection Customer Service Representatives, are professionals who work with customers to resolve outstanding debts and overdue accounts. Their main responsibilities include contacting customers by phone, email, or mail to negotiate payment plans, provide information about account statuses, and assist with resolving payment issues. They also maintain detailed records of communications and payments, and ensure compliance with laws and company policies. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a collector CSR, and why are they important?

To thrive as a Collector CSR (Customer Service Representative), you need strong communication skills, basic accounting knowledge, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is often required. Resilience, negotiation skills, and a customer-centric attitude help you manage difficult conversations and maintain positive client relationships. These skills are crucial for recovering outstanding debts efficiently while preserving customer satisfaction and company reputation.

What are some common challenges faced by collector CSRs, and how can they be effectively managed?

Collector CSRs often encounter challenges such as handling difficult customer interactions, meeting collections targets, and balancing empathy with adherence to company policies. To manage these challenges, it's important to develop strong communication skills, remain calm under pressure, and stay organized when keeping track of accounts. Team support and training are typically provided, and regularly reviewing best practices with supervisors can help you improve your performance and navigate complex situations more confidently.

What is the difference between Collector Csr vs Customer Service Representative?

AspectCollector CsrCustomer Service Representative
CredentialsHigh school diploma; sometimes debt collection certificationsHigh school diploma; customer service training
Work EnvironmentDebt collection agencies, financial institutionsCall centers, retail, service industries
Employer & IndustryFinancial services, debt collection firmsRetail, telecom, banking

While both roles involve communication skills, Collector Csr focuses on debt recovery and financial account management, whereas Customer Service Representative handles general customer inquiries and support. Collector Csr typically requires knowledge of debt collection laws and negotiation skills, making it more specialized compared to the broader customer service role.

What cities in Arizona are hiring for Collector Csr jobs?

Cities in Arizona with the most Collector Csr job openings:

Bilingual Spanish Debt Collector / Customer Service

Tucson, AZ • On-site

Guglielmo and Associates
See more jobs at Guglielmo and Associatesexternal

$18 - $24/hr (+ commission)

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

Guglielmo & Associates, PLLC is a multi-state, debt collection law firm based in Tucson. We are a nationally recognized law firm looking for the brightest and hardest working talent in the industry to continue our competitive edge in the market.

We are currently seeing a Bilingual Spanish Debt Collector / Customer Service for our Tucson office. Qualified candidates will have strong background in collections, sales (negotiations) and a willingness to work in a competitive, fast paced environment. Collections experience is not necessary but helpful; bilingual also a plus.

We offer competitive pay with commission and bonuses based upon the success of the firm - collector starting pay at $18.00/hr with the potential to earn up to $24.00+/hr in commission and bonus. Full-time benefits after introductory period include Vacation, PTO and Holiday pay. Great medical benefits including dental and vision and 401(k) with the potential for profit sharing.

Shifts 8am to 5pm Monday through Friday. With potential OT Saturdays 10am -2pm.

Background Check, Drug Test, and Credit Check - No Felonies.

Responsibilities:

  • Comply with office Policies and Procedures
  • Comply with local and national laws and regulation
  • Establish contact with consumers to discuss account matters, including delinquencies and ability to pay based on the appropriate options available to them.
  • Ability to deal with a variety of personalities and scenarios appropriately.
  • Document detailed and accurate notes within our office collection software.
  • Meet or Exceed monthly performance goals and deadlines.

Skills:

  • Strong negotiation skills
  • FDCPA knowledge is preferred
  • Effective decision making
  • Strong listening and communication skills
  • Excellent work ethic and attendance
  • Ability to work efficiently on the computer
  • Ability to work in a fast-paced environment and multi-task
  • Collection or Sales experience
  • Customer Service experience is a plus
  • Ability to meet goals on a daily basis
  • Bilingual (Spanish)

No Phone Calls, No Agencies, EOE, Drug-Free workplace.

Company Description

Guglielmo and Associates is always excited to be able to add well qualified individuals who are invested in their career path to our staff.
Our law firm is a high volume fast paced environment. For those who thrive in this type of situation we have excellent benefits and are always seeking to promote from within the company.