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Collector Csr Jobs in Oregon (NOW HIRING)

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand ...

Domino's Franchise

Customer Service Rep

Redmond, OR · On-site

$17 - $23/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Bend, OR · On-site

$17.50 - $24/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Bend, OR · On-site

$17.50 - $24/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Madras, OR · On-site

$16.50 - $22.25/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's

Customer Service Rep

Redmond, OR · On-site

$17 - $23/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Franchise

Customer Service Rep

Redmond, OR

$17 - $23/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Pizza

Customer Service Rep

Redmond, OR · On-site

$17 - $23/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Pizza

Customer Service Rep

Madras, OR · On-site

$16.50 - $22.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

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Collector Csr information

What is a collector CSR?

Collector CSRs, or Collection Customer Service Representatives, are professionals who work with customers to resolve outstanding debts and overdue accounts. Their main responsibilities include contacting customers by phone, email, or mail to negotiate payment plans, provide information about account statuses, and assist with resolving payment issues. They also maintain detailed records of communications and payments, and ensure compliance with laws and company policies. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a collector CSR, and why are they important?

To thrive as a Collector CSR (Customer Service Representative), you need strong communication skills, basic accounting knowledge, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is often required. Resilience, negotiation skills, and a customer-centric attitude help you manage difficult conversations and maintain positive client relationships. These skills are crucial for recovering outstanding debts efficiently while preserving customer satisfaction and company reputation.

What are some common challenges faced by collector CSRs, and how can they be effectively managed?

Collector CSRs often encounter challenges such as handling difficult customer interactions, meeting collections targets, and balancing empathy with adherence to company policies. To manage these challenges, it's important to develop strong communication skills, remain calm under pressure, and stay organized when keeping track of accounts. Team support and training are typically provided, and regularly reviewing best practices with supervisors can help you improve your performance and navigate complex situations more confidently.

What is the difference between Collector Csr vs Customer Service Representative?

AspectCollector CsrCustomer Service Representative
CredentialsHigh school diploma; sometimes debt collection certificationsHigh school diploma; customer service training
Work EnvironmentDebt collection agencies, financial institutionsCall centers, retail, service industries
Employer & IndustryFinancial services, debt collection firmsRetail, telecom, banking

While both roles involve communication skills, Collector Csr focuses on debt recovery and financial account management, whereas Customer Service Representative handles general customer inquiries and support. Collector Csr typically requires knowledge of debt collection laws and negotiation skills, making it more specialized compared to the broader customer service role.

What cities in Oregon are hiring for Collector Csr jobs?

Cities in Oregon with the most Collector Csr job openings:

Customer Service Representative

Portland, OR • On-site

American Leak Detection
See more jobs at American Leak Detectionexternal

$18 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

American Leak Detection rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

225th of 454 rated engineering

Job description

The Customer Service Representative at American Leak Detection of Oregon / SW Washington is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Oregon / SW Washingtonarea. Benefits for our Customer Service Reps (CSRs): * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance * Salary: $18.00 - $22.00 per hour Customer Service Reps (CSR) Core Responsibilities: * Answering the phones * Explaining our services to potential clients * Manage the customer experience * Scheduling of appointments * Dispatch, routing, and scheduling of jobs for our technicians * Shift: 8 hour daytime shift, full-time * Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: * Excellent customer service and telephone skills * Excellent written and oral communication skills * Proficiency in Microsoft Office Suite * Experience in the plumbing, restoration, or construction industries- a plus but not required * Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

What American Leak Detection employees say

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Hours and flexibility

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