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Collections Jobs in Toronto, ON (NOW HIRING)

Rogers Communications

Manager, Collections

Ajax, ON · On-site

You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative ...

Rogers Communications

Manager, Collections

York, ON · On-site

You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative ...

Rogers Communications

Manager, Collections

Milton, ON · On-site

You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative ...

Rogers Communications

Manager, Collections

Concord, ON · On-site

You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative ...

Rogers Communications

Manager, Collections

Brampton, ON · On-site

You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative ...

Rogers Communications

Manager, Collections

Hamilton, ON · On-site

You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative ...

Omega Solutions Inc

Collections Analyst II

Toronto, ON · On-site

Collections Analyst Toronto ON (hybrid twice a week onsite) As a Collections Analyst, you will manage a complex enterprise portfolio while mentoring a team of collectors to ensure timely collections ...

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All JobsCollections JobsCollections Jobs in Toronto, ON

Collections information

See Toronto, ON salary details

$9

$15

$24

How much do collections jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for collections in Toronto, ON is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.31 and $17.43 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Toronto, ON?

The most popular types of Collections jobs in Toronto, ON are:

Collections jobs near you
Infographic showing various Collections job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $32,867 per year, or $15.8 per hour.

Manager, Collections

Rogers Communications

Ajax, ON • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 24 days ago

Job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who We Are Looking For 

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency. 

What You'll Do 

  • Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 
  • Use analytics and business insights to optimize collections strategies across the customer lifecycle. 
  • Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 
  • Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 
  • Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 
  • Evaluate and implement innovative collections tools, technologies, and digital solutions. 
  • Support governance, regulatory compliance, and risk management practices across collections operations. 
  • Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

  • Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 
  • 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 
  • Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 
  • Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 
  • Experience leading transformation, process improvement, automation, or digital initiatives. 
  • Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 
  • Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 
  • Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

  • Competitive salary & annual bonus
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth & Development Opportunities:
    • Self-driven career development programs (E.g. MyPath program)
    • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
    • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
    • Work for an organization committed to environmental protection
    • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

Who We Are Looking For 

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency. 

What You'll Do 

Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 

Use analytics and business insights to optimize collections strategies across the customer lifecycle. 

Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 

Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 

Evaluate and implement innovative collections tools, technologies, and digital solutions. 

Support governance, regulatory compliance, and risk management practices across collections operations. 

Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 

5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 

Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 

Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 

Experience leading transformation, process improvement, automation, or digital initiatives. 

Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 

Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

Competitive salary & annual bonus 
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering 
Company matching contributions to charities you support 
Growth & Development Opportunities:
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Wellness Programs:
Homewood employee & family assistance program 
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

What You'll Do 

  • Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 

  • Use analytics and business insights to optimize collections strategies across the customer lifecycle. 

  • Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 

  • Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 

  • Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 

  • Evaluate and implement innovative collections tools, technologies, and digital solutions. 

  • Support governance, regulatory compliance, and risk management practices across collections operations. 

  • Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

  • Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 

  • 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 

  • Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 

  • Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 

  • Experience leading transformation, process improvement, automation, or digital initiatives. 

  • Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 

  • Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 

  • Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

  • Competitive salary & annual bonus 
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering 
  • Company matching contributions to charities you support 
  • Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program 
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
    • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

  • 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
...

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