We are looking for a Collections Specialist to support business-to-business account recovery efforts for a long-term contract opportunity based in Tampa, Florida. This role is well suited for someone who can manage a high-volume portfolio, communicate effectively with commercial clients, and use Excel to organize and analyze account activity. The ideal candidate brings a strong background in collections, sound judgment when resolving payment issues, and the ability to work independently following virtual training.
Responsibilities:
• Manage a portfolio of approximately 286 business accounts, following up on outstanding balances and driving timely payment resolution.
• Contact commercial customers by phone and email to address past-due invoices, clarify billing concerns, and negotiate payment arrangements when appropriate.
• Maintain accurate collection records, document account activity, and track commitments to pay in a timely manner.
• Use Excel tools such as VLOOKUPs and Pivot Tables to review account data, identify trends, and support collection reporting.
• Partner with internal teams to investigate discrepancies, resolve invoice-related issues, and improve the overall collections process.
• Monitor aging reports and prioritize collection efforts based on risk, account status, and payment history.
• Support both commercial and consumer collection activities as needed while maintaining professionalism and compliance with company standards.• 3-5 years of collections experience, preferably in a business-to-business environment.
• Hands-on proficiency with Microsoft Excel, including VLOOKUPs and Pivot Tables.
• Experience managing billing collections and following structured collection processes.
• Strong written and verbal communication skills with the ability to handle sensitive payment discussions professionally.
• Ability to manage a high-volume workload while maintaining accuracy and strong follow-through.
• Knowledge of credit and collections practices across commercial accounts; exposure to consumer collections is also valuable.