Collections Jobs in Orlando, FL (NOW HIRING)

Position Summary

The Account Management & Collections Specialist keeps account setup, reopens, and collections activity accurate and current.  Working closely with Sales and Accounting, you'll process new account setups, MSO and acquisition onboarding, and account reopens - typically 10-15 requests a day - all while protecting cash flow, clean records, and good customer experience.

This is a hybrid role: part account setup and system administration, part collections. You'll need to move fluidly between the two, prioritizing what's due each day without letting either side slip.
 

What you'll do

Account setup & onboarding

• Handle account creation, following SOP to ensure all required information is entered accurately into the system.
• Ensure timely setup of MSO (multi-shop operator) and acquisition accounts, communicating rebill needs or new-account setup as required.
• Collect any missing tax documents or licenses from customers via JotForm.
• Review and gather paperwork where a sales agent has missed required documentation.
• Support onboarding and account needs for MSO, Wheels, and Growth Customer accounts.

Reopens & collections

• Manage the daily reopen process: address and resolve outstanding accounting requests so records are current before an account is reopened.
• Balance active collections work and reopen processing against new account setups - typical daily volume runs 10-15 requests, including reopens.
• Communicate directly with customers on account setups and outstanding items, escalating to the Collections A/R Lead when needed.

Account maintenance & system management

• Close accounts, remove RFID tags, and update account status to DNU (Do Not Use) or No Sell as needed.
• Merge duplicate or related accounts across multiple systems, including Pinn, Fuse, Striven, NetSuite, and Powerlink.

What you'll bring

• 2+ years of data entry experience, with strong working knowledge of our operations systems, CRM, and SharePoint processes.
• Excel proficiency, including VLOOKUP, PivotTables, and sort/filter functions.
• Strong attention to detail and organizational skills - this role handles 10-15 account actions a day and accuracy matters on every one.
• Excellent communication and problem-solving abilities.
• Ability to multitask and prioritize across setups, reopens, and collections in a fast-paced environment with daily deadlines.

Nice-to-haves

• Previous experience in sales, collision, collections, or portfolio management.
• Knowledge of account management processes and order collections.

About Us:

For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets.

Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry.

Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry's most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation.

Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels. With an eye on the future, we developed ways to upcycle solar panels.

Rooted in family and community values, we're proud to have second-generation employees contributing to our legacy. Backed by Clearlake Capital, we've expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary repair parts across more than 90 countries. 

As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety.

Why Join Us?

When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources.

Here's what sets us apart:

• Purpose-Driven Work - Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
• Innovative Mindset - We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.
• Global Reach, Local Impact - With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.
• Growth & Development - Whether you're on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.
• A Culture of Collaboration - Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.

 TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.