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Collections Jobs in Hampton, VA (NOW HIRING)

Tidewater Fleet Supply

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

Job Type Full-time Description Collection Specialist The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and ...

Jason A Dunn PLC

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Paralegal/Legal Assistant

Virginia Beach, VA · On-site

$70K/yr

The primary focus of our practice is the collections of delinquent real estate and other taxes owed to localities. We are looking for two (2) qualified paralegals with an Undergradauate degree and/or ...

Jason A Dunn PLC

Be Seen First

Paralegal/Legal Assistant

Virginia Beach, VA · On-site

$70K/yr

The primary focus of our practice is the collections of delinquent real estate and other taxes owed to localities. We are looking for two (2) qualified paralegals with an Undergradauate degree and/or ...

All Star Elite, LLC

Women's Wear Designer

Norfolk, VA · On-site

$60K - $70K/yr

As a Women's Wear Designer, you will be responsible for creating innovative and trend-forward apparel collections that resonate with diverse consumer preferences across the United States. Your role ...

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Showing results 21-40

All JobsCollections JobsCollections Jobs in Hampton, VA

Collections information

See Hampton, VA salary details

$11

$18

$26

How much do collections jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for collections in Hampton, VA is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.11 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Hampton, VA?

The most popular types of Collections jobs in Hampton, VA are:

What cities near Hampton, VA are hiring for Collections jobs?

Cities near Hampton, VA with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Hampton, VA as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,232 per year, or $21.3 per hour.

Collection Specialist

Tidewater Fleet Supply

Norfolk, VA • On-site

$16 - $21.50/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Collection Specialist
The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.
Responsibilities
• Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.
• Prepare and distribute customer statements and dunning notices.
• Actively monitor aging reports and identify delinquent accounts for follow-up.
• Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)
• Negotiate payment plans and settlements following company policies.
• Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration
• Establish and maintain relationships and billings with pre-negotiated city contracts.
• Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.
• Assist with cross-training on responsibilities.
• Performs other related duties as assigned.
Requirements
Skills, Knowledge, and Abilities
• Experience in B2C and B2B customer collections, receivables management, and payment application.
• Computer skills required.
• Proficiency with Microsoft Office Suite.
• Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills
• Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.
Education and Experience
• Associate degree or a combination of relevant experience/training is preferred.
• Prior experience in collections, credit review, and/or payment application is strongly preferred.
• In-depth knowledge and experience with relevant collections process and procedures
Physical Demands and Working Conditions
• Talking, hearing, and seeing with close visual acuity are frequently required.
• Regular use of computer involving repetitive keystroke motion.
• Sedentary work involves sitting most of the time.
• Works in a normal office setting with little to no exposure to adverse environmental conditions.

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