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Collections Jobs in Virginia Beach, VA (NOW HIRING)

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and ...

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and ...

Booz Allen Hamilton

Collections Specialist

Norfolk, VA · On-site

$52K - $108K/yr

Collections Specialist The Opportunity: Play a lead role in the day-to-day collections' activity for several large client accounts. Work collaboratively with colleagues across the firm to ensure the ...

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and ...

Tidewater Fleet Supply LLC

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

Description Collection Specialist The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate ...

Tidewater Fleet Supply

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

Job Type Full-time Description Collection Specialist The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and ...

LoanCare

Collections Team Lead (On-site)

Virginia Beach, VA · On-site +1

$20.43 - $34.28/hr

Review Collections General voicemail daily * Review COLCSH tasks and respond with cash posting instructions through task * Review Formstorm, submitting directions through the application, advising ...

LoanCare

Collections Team Lead (On-site)

Virginia Beach, VA · On-site +1

$20.43 - $34.28/hr

Review Collections General voicemail daily * Review COLCSH tasks and respond with cash posting instructions through task * Review Formstorm, submitting directions through the application, advising ...

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All JobsCollections JobsCollections Jobs in Virginia Beach, VA

Collections information

See Virginia Beach, VA salary details

$11

$19

$26

How much do collections jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for collections in Virginia Beach, VA is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.35 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Virginia Beach, VA? The most popular types of Collections jobs in Virginia Beach, VA are:
What are popular job titles related to Collections jobs in Virginia Beach, VA? For Collections jobs in Virginia Beach, VA, the most frequently searched job titles are:
What job categories do people searching Collections jobs in Virginia Beach, VA look for? The top searched job categories for Collections jobs in Virginia Beach, VA are:
What cities near Virginia Beach, VA are hiring for Collections jobs? Cities near Virginia Beach, VA with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Virginia Beach, VA as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $39,689 per year, or $19.1 per hour.

Collections Representative

Waste Connections Inc

Norfolk, VA • On-site

$23 - $25/hr

Full-time

Re-posted 16 days ago

Waste Connections rating

7.4

Company rating: 7.4 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

29th of 90 rated recycling and waste

Job description

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.

This is a full-time, Monday-Friday 8:00am - 5:00pm position with competitive pay, and excellent benefits.

Pay rate: $23 - $25

JOB DUTIES:

  • Making outbound calls and sending emails daily on delinquent accounts

  • Managing automated calls and emails

  • Working closely with various departments to reach monthly collection goals

  • Handle difficult customers and escalated calls

  • Work closely with Credit Supervisor in utilizing our 3rd party collection agency

  • Maintain accurate notes in customer accounts

  • Provide assistance with on line payments

  • Provide customers recap of accounts for billing disputes

  • Reporting results to management and escalating problem accounts

REQUIREMENTS:

  • Minimum of 1 year of credit and collections experience highly preferred.

  • Minimum of 1 year of experience making heavy outbound collections calls highly preferred.

  • Strong computer skills to include Microsoft Excel and Word experience.

  • Strong verbal and written communication skills.

  • Ability to speak a second language is a plus!

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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