ZipRecruiter

Log In

1

Collections Jobs in Roanoke, VA (NOW HIRING)

VRC

Collections Specialist Mon-Fri 8am-5pm

Roanoke, VA · On-site

$19/hr

This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the ...

Virginia Credit Union

Senior Collection Specialist

Roanoke, VA · Remote

$18.25 - $24.50/hr

The Senior Collections Specialist provides team leader support for the Collections team. Prepares documentation and serves as the primary contact for repossessions, legal action, garnishment or ...

CYNET SYSTEMS

Phlebotomist III - Floater

Rocky Mount, VA · On-site

$21 - $23/hr

Geriatric Collections. * Capillary Collections. * Specimen Processing. * Data Entry. Qualification And Education: * High school diploma or equivalent is required. * Three+ years of phlebotomy ...

The MedServ Group

Optometrist

Roanoke, VA · On-site

$40 - $45/hr

Optometrist 1-2 Visits Monthly The MedServ Group Part Time Compensation : $40.00 - $45.00 per patient or 35%-40% of collections ($1050-$1250 per visit). The MedServ Group is a rapidly growing medical ...

i4 Search Group Healthcare

Oral Surgeon

Blacksburg, VA

$400K - $500K/yr

Industry-leading compensation on a tiered collections model , based on monthly collections--allowing earnings to grow as your production grows * Comprehensive benefits package including medical ...

CYNET SYSTEMS

Phlebotomist III - Floater

Roanoke, VA · On-site

$21 - $23/hr

Pediatric Collections. * Geriatric Collections. * Capillary Collections. * Specimen Processing. * Data Entry. Qualification And Education: * High school diploma or equivalent is required. * Three ...

The MedServ Group

Optometrist

Roanoke, VA · On-site

$1.0K - $1.2K/day

Optometrist 1-2 Visits Monthly The MedServ Group Part Time Compensation : $40.00 - $45.00 per patient or 35%-40% of collections ($1050-$1250 per visit). The MedServ Group is a rapidly growing medical ...

CYNET SYSTEMS

Phlebotomist II

Christiansburg, VA · On-site

$19 - $21/hr

Geriatric Collections. * Capillary Collections. * Specimen Processing. * Data Entry. * Customer Service. Qualification And Education: * High school diploma or equivalent. Benefits Our Benefits ...

The MedServ Group

Optometrist

Roanoke, VA · On-site

$40 - $45/hr

Optometrist 1-2 Visits Monthly The MedServ Group Part Time Compensation : $40.00 - $45.00 per patient or 35%-40% of collections ($1050-$1250 per visit). The MedServ Group is a rapidly growing medical ...

Berglund Automotive

Accounts Receivable Clerk

Roanoke, VA · On-site

$16 - $18/hr

Resolves collections by examining payment history, credit lines, and coordinating contact with the Controllers and/or Business Managers. * Calls customers for follow up and collections. * Follows up ...

Berglund Automotive

Accounts Receivable Clerk

Roanoke, VA · On-site

$16 - $18/hr

Resolves collections by examining payment history, credit lines, and coordinating contact with the Controllers and/or Business Managers. * Calls customers for follow up and collections. * Follows up ...

OneMain Financial

Loan Sales Specialist

Roanoke, VA

$15 - $19/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations * Engage with customers and other departments through multiple ...

OneMain Financial

Loan Sales Specialist

Roanoke, VA

$15 - $19/hr

Manage the life cycle of loans, including collections activities whilemaintainingcompliance with all relevant laws and regulations * Engage with customers and other departments through multiple ...

next page

Showing results 1-20

All JobsCollections JobsCollections Jobs in Roanoke, VA

Collections information

See Roanoke, VA salary details

$11

$18

$26

How much do collections jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for collections in Roanoke, VA is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.11 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Roanoke, VA?

The most popular types of Collections jobs in Roanoke, VA are:

What cities near Roanoke, VA are hiring for Collections jobs?

Cities near Roanoke, VA with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Roanoke, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,226 per year, or $18.9 per hour.

Collections Specialist Mon-Fri 8am-5pm

Vital Holdings LLC

Roanoke, VA

$19/hr

Full-time

Re-posted 13 days ago

Job description

Description

Position Summary: The Account Resolution Specialist is a position reporting directly to the Senior Account Resolution Specialist and will fill a critical role within the business to help improve the overall process of cash collections. This position is responsible for supporting their Area Vice President and the locations they are responsible for.

This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.

Responsibilities: This position will be instrumental in assisting with the managing of AR Collections and operations for approximately 40,000 customers and $200M+ revenue per annum. This position is highly visible and requires the ability to prioritize, plan, and work cross-functionally with other departments.

Our ideal candidate is familiar with some accounting procedures and can manage daily financial transactions end-to-end.

Some additional responsibilities include:

  • Monitor assigned portfolio of clients
  • Become familiar with client billing guidelines in their respective portfolios
  • Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.
  • Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately
  • Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance
  • Attend monthly meetings with AVP's and DOO's regarding aging performance and problem accounts.
  • Review policies and procedures and suggest improvements where appropriate
  • Build and maintain strong relationships within and across departments and with internal and external customers
  • Assist in the creation of productivity standards
  • Research and resolves customer problems and complaints on billing, cash application and account issues

Core Competencies

Technical Knowledge - Working Experience

The preferred candidate will have a strong working knowledge of current collections

methodologies and/or strong customer service background. The individual will also be familiar with interaction between accounting systems, operating systems, and invoicing.

Requirements

Job Specific Competencies

Business Ethics - Basic Experience

Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct: ability to demonstrate ethical behavior in diverse situations.

Skills - Basic Experience

  • Experience modelling business processes
  • Strong analytical and problem-solving skills
  • Excellent communication, interpersonal and presentation skills
  • Highly energetic self-starter with a focus on obtaining results.
  • Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.
  • Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
  • Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.

Education and Training

Roles at this level require a college degree or a minimum of 2 years of related professional experience

Apply