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Collections Jobs in Gilbert, AZ (NOW HIRING)

JPMorgan Chase & Co

Auto Collections Specialist III

Tempe, AZ · On-site

$18 - $24.50/hr

As a Collections Specialist III within JPMorganChase, you will play a crucial role in mitigating financial loss to the bank by negotiating payments and offering solutions to resolve delinquent or ...

Headfarmer

B2b Collections Specialist

Scottsdale, AZ · On-site

$24 - $29/hr

We are seeking a motivated and detail-oriented B2B Collections Specialist to join our accounting team. This person will be responsible for managing customer accounts, reducing outstanding receivables ...

New

CAG Acceptance

Collections Manager

Scottsdale, AZ · On-site

$50K - $60K/yr

Collections Manager Company: Chapman Automotive Group Address: 7100 E. McDowell Rd. Scottsdale, AZ 85257 Schedule: Monday-Friday, 8am-5pm Pay: $50,000-$60,000 About the Company Chapman Automotive ...

CAG Acceptance

Collections Manager

Scottsdale, AZ · On-site

$50K - $60K/yr

Collections Manager Company: Chapman Automotive Group Address: 7100 E. McDowell Rd. Scottsdale, AZ 85257 Schedule: Monday-Friday, 8am-5pm Pay: $50,000-$60,000 About the Company Chapman Automotive ...

CAG Acceptance

Collections Manager

Scottsdale, AZ · On-site

$50K - $60K/yr

Collections Manager Company: Chapman Automotive Group Address: 7100 E. McDowell Rd. Scottsdale, AZ 85257 Schedule: Monday-Friday, 8am-5pm Pay: $50,000-$60,000 About the Company Chapman Automotive ...

CAG Acceptance

Collections Manager

Scottsdale, AZ · On-site

$50K - $60K/yr

Collections Manager Company: Chapman Automotive Group Address: 7100 E. McDowell Rd. Scottsdale, AZ 85257 Schedule: Monday-Friday, 8am-5pm Pay: $50,000-$60,000 About the Company Chapman Automotive ...

CAG Acceptance

Collections Manager

Scottsdale, AZ · On-site

$50K - $60K/yr

Collections Manager Company: Chapman Automotive Group Address: 7100 E. McDowell Rd. Scottsdale, AZ 85257 Schedule: Monday-Friday, 8am-5pm Pay: $50,000-$60,000 About the Company Chapman Automotive ...

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All JobsCollections JobsCollections Jobs in Gilbert, AZ

Collections information

See Gilbert, AZ salary details

$12

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How much do collections jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for collections in Gilbert, AZ is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.94 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are the most commonly searched types of Collections jobs in Gilbert, AZ?

The most popular types of Collections jobs in Gilbert, AZ are:

What are popular job titles related to Collections jobs in Gilbert, AZ?

For Collections jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Collections jobs in Gilbert, AZ look for?

The top searched job categories for Collections jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Collections jobs?

Cities near Gilbert, AZ with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Gilbert, AZ as of August 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 75% In-person, 5% Hybrid, and 20% Remote job distribution, with an average salary of $44,504 per year, or $21.4 per hour.

Auto Collections Specialist III

JPMorgan Chase & Co

Tempe, AZ • On-site

$18 - $24.50/hr

Full-time

Medical, Retirement

Posted 5 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

At JPMorganChase, you will have the opportunity to make a significant impact by balancing business objectives with customer-focused solutions. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values diversity, integrity, and teamwork.
As a Collections Specialist III within JPMorganChase, you will play a crucial role in mitigating financial loss to the bank by negotiating payments and offering solutions to resolve delinquent or overdrawn accounts. Your expertise in computer literacy and customer service will be vital in handling customer interactions, where you'll use your strong decision-making skills to select the most appropriate solutions from a range of options. You'll be expected to use your negotiation and influence skills to develop mutually beneficial solutions, while adhering to regulatory requirements. Although your work will be under general supervision, you'll have the autonomy to determine the best approach to achieve desired outcomes. As you grow in this role, you'll begin to explore the use of artificial intelligence to enhance your ability to resolve customer issues.
Job responsibilities 
  • Handle inbound and outbound customer interactions, utilizing expert computer literacy skills to navigate systems and retrieve account information. 
  • Apply expert customer service skills to understand customer situations, empathize with their concerns, and maintain a positive brand perception throughout the interaction. 
  • Utilize expert negotiation and influence skills to persuade customers to agree on payment plans or solutions that are mutually beneficial and acceptable. 
  • Select and implement the most appropriate pre-established solutions to resolve delinquent or overdrawn accounts, based on customer eligibility and circumstances. 
  • Begin to explore the application of artificial intelligence in understanding customer data and enhancing decision-making processes. 
Required qualifications, capabilities and skills 
  • Baseline knowledge or equivalent expertise in collections processes, including negotiation of payments and resolution of delinquent or overdrawn accounts. 
  • Demonstrated ability to use computer systems and related technology to retrieve account information and manage customer interactions. 
  • Proven experience in customer service, with a focus on understanding customer perceptions and responses at all touch points. 
  • Ability to apply negotiation and influence skills to persuade customers and develop mutually beneficial solutions. 
  • Initial understanding of artificial intelligence and its potential applications in enhancing decision-making processes in a collections environment. 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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