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Collections Jobs in Chesterfield, VA (NOW HIRING)

UHS

Insurance Follow Up Team Lead

Richmond, VA · On-site

$21.26 - $31.89/hr

The Insurance Follow Up Team Lead is responsible for working in conunction with the Collections Manager to coordinate the operatioal activities of the Collections department. Key Responsibilities ...

Wealth Recruitment, LLC

Phlebotomist

Richmond, VA · On-site

$16.75 - $21/hr

This role plays a critical part in patient care by expertly performing venipunctures and other specimen collections, ensuring the quality and accuracy of samples, and supporting the smooth operation ...

Wealth Recruitment, LLC

Phlebotomist

Richmond, VA

$16.75 - $21/hr

This role plays a critical part in patient care by expertly performing venipunctures and other specimen collections, ensuring the quality and accuracy of samples, and supporting the smooth operation ...

The MedServ Group

Optometrist

Richmond, VA · On-site

Optometrist 1 Visit Weekly The MedServ Group Part Time Compensation : $40.00 - $45.00 per patient or 35%-40% of collections ($1050-$1250 per visit). The MedServ Group is a rapidly growing medical ...

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All JobsCollections JobsCollections Jobs in Chesterfield, VA

Collections information

See Chesterfield, VA salary details

$12

$20

$28

How much do collections jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for collections in Chesterfield, VA is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.84 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Chesterfield, VA? The most popular types of Collections jobs in Chesterfield, VA are:
What cities near Chesterfield, VA are hiring for Collections jobs? Cities near Chesterfield, VA with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Chesterfield, VA as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,446 per year, or $20.4 per hour.

Director of Public Services

Alsip-Merrionette Park Public Library District

Richmond, VA • On-site

$110 - $150/hr

Other

Posted 3 days ago

New

Job description

The Director of Public Services leads a dynamic team of professionals dedicated to providing comprehensive access to the Library of Virginia’s extensive resources and services. These resources include state and local records, archival and special collections, a robust library collection, and a wide array of digital resources—both institutional digital collections and licensed content. The Director will reimagine research and access services at the Library, fostering a culture of excellent service through collaboration, continuous assessment, and staff mentorship. Reporting to the Chief of Researcher Engagement, the Director will remain current with best practices and innovative service models in archives and libraries and will work closely with staff and management to ensure a seamless user experience online and on-site.

Key Responsibilities
  • Supervise a merged public service team that provides on-site and online access and research support on Virginia history, government, and people.
  • Oversee access policies, ensuring compliance with federal and state guidelines.
  • Conduct regular performance evaluations and provide coaching and mentoring to support staff development.
  • Ensure staff receive ongoing training and professional development aligned with evolving user needs.
  • Provide strategic leadership and oversight to ensure all staff activities are aligned with and actively advancing the institution’s mission, vision, and long-term strategic goals.
  • Develop and implement a forward-thinking service model that evolves with user expectations.
  • Lead continuous assessment cycles to improve services.
  • Collaborate with Library IT and Digital Initiatives to implement new workflows and technologies, including online reference tools such as chat and video.
  • Oversee the creation of instructional materials, including videos, to support user education (e.g., genealogy research).
  • Utilize such tools LibAnswers and LibConnect to evaluate and enhance online reference services.
  • Actively engage in ongoing space-planning and accessibility improvements.
  • Build continual improvement into interlibrary loan services and a robust archival ordering system.
Reference & Collections Expertise
  • Maintain expertise in a wide range of reference sources, including licensed databases, open-access platforms, digitized collections, archival records, and published materials.
  • Participate in collection development, including evaluating and recommending reference materials.
  • Oversee the creation and maintenance of research guides, tutorials, and research-focused web content.
Outreach & Collaboration
  • Collaborate with Library colleagues to create compelling outreach opportunities, for space activation and online engagement.
  • Participate in and contribute to public workshops and educational programs.
  • Collaborate with Education & Outreach staff to support presentations, tours, and exhibits.
  • Serve on internal committees, task forces, and workgroups.
  • Engage with regional and national libraries and archival organizations to stay informed on trends and innovations in information services.
Minimum Qualifications
  • Considerable experience supervising full-time professional employees.
  • Extensive experience with managing Library/Archives access and reference service processes.
  • Demonstrated experience with performance management.
  • Extensive knowledge with ILS systems for Access Services, including patron services and circulation
  • Demonstrated experience with workflow documentation for access services and process improvement, preferably for libraries or cultural heritage organizations.
  • Understanding of best practices for Access Services, Reference and Interlibrary Loan in Libraries and Archives and understanding of public access needs and public service functions in archival repositories.
  • Understanding national standards such as FOIA and HIPPA regulations, and how these impact public access.
  • Working knowledge of Springshare Suite for time and space management and research guides.
  • Demonstrated ability to describe services and collections access in a web environment, and to provide service models that meet patron needs both online and in-person.
  • Demonstrated ability to work from evidence-based practice, data collection and work with assessment cycles.
  • Excellent writing, communication, and interpersonal skills required.
  • Understand and organize complex workflows and exercise a high level of independence, decisiveness, leadership, and consensus-building.
Additional Considerations
  • Master's degree from an ALA-accredited institution or the equivalent expertise and experience, with a background in history, archives, or the humanities/social sciences preferred.
  • Knowledge of Virginia history and culture, is highly desirable.
  • Understanding of state and local record types, repositories and organization practices is highly desirable.
  • Ability to speak at national conferences and committee on the work of the Library. Previous experience with speaking and professional organization service is highly desirable.
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