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Collections Jobs in Rhode Island (NOW HIRING)

Citizens

Collection Recovery Specialist

Johnston, RI · Hybrid

$22/hr

Our Collections and Recovery Specialist role may be the right career choice for you. At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged ...

Citizens

Collection Recovery Sr. Specialist

Johnston, RI

$18.50 - $25.25/hr

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. * Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring ...

Veolia

Collections System Technician

Cranston, RI

Performs maintenance activities in accordance with written programs or directed by Chief Collections Operator and/or management staff. * Operate sewer equipment in a safe and efficient manner. Said ...

Citizens Bank

Collection Recovery Sr. Specialist

Johnston, RI · On-site

$18.50 - $25.25/hr

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. * Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring ...

Citizens

Collection Recovery Sr. Specialist

Johnston, RI

$18.50 - $25.25/hr

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. * Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring ...

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Showing results 21-40

All JobsCollections JobsCollections Jobs in Rhode Island

Collections information

See Rhode Island salary details

$12

$21

$29

How much do collections jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collections in Rhode Island is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.56 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Rhode Island? The most popular types of Collections jobs in Rhode Island are:
What are popular job titles related to Collections jobs in Rhode Island? For Collections jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Collections jobs in Rhode Island look for? The top searched job categories for Collections jobs in Rhode Island are:
What cities in Rhode Island are hiring for Collections jobs? Cities in Rhode Island with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Rhode Island as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,723 per year, or $21 per hour.

Collection Recovery Specialist

Citizens

Johnston, RI • Hybrid

$22/hr

Full-time

Re-posted 3 days ago

Job description

Starting Salary: $22.00/hour

Are you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.

At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn.

Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact. 

Qualified candidates must complete a video interview after applying as the next step, to be completed within 7 days of receiving the link.

Position Overview

We are seeking a highly motivated and detail-oriented professional to join our team in a critical collections role. This position is responsible for collecting payments from individuals and businesses with outstanding debt.  The role directly supports loss mitigation efforts and contributes to the financial health of the organization.

Key Responsibilities

  • Manage inbound and outbound calls to review and resolve delinquent accounts.
  • Utilize effective servicing, negotiation, and problem-resolution techniques to collect payments.
  • Assess customer financials to determine the most appropriate resolution based on their capabilities.
  • Maintain accurate daily tracking of offset debits and work package maintenance.
  • Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

Required Skills & Experience

  • Strong phone communication, active listening, and negotiation skills.
  • Demonstrated ability to thrive in a team-oriented environment.
  • Excellent organizational skills and ability to perform in a fast-paced, high-volume setting.

Preferred Qualifications

  • High School Diploma or equivalent.
  • Strong verbal and written communication skills.
  • Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager.

Work Schedule

  • Hours: 40 per week
  • Schedule: 4 days a week 9am-7pm with 1 day off during the week and Saturday shift 8am-12pm.
  • 5 days in office

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


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