Collections Specialist I
Department: Accounting / Credit & Collections FLSA: Non-Exempt Reports To: Collections Manager Location: Corporate Office
Position Summary
The Collections Specialist I is an entry-level collections role responsible for managing routine customer account follow-up, resolving basic past due invoices, and supporting cash application efforts. This role focuses on building foundational collections skills, communication discipline, and accuracy in account tracking within a high-volume fuel transportation environment.
Key Responsibilities
โข Monitor assigned customer accounts for past due balancesโข Perform routine collection follow-up via phone and emailโข Document all collection activity in ERP or AR systemโข Assist customers with basic invoice questions and payment status updatesโข Coordinate with Billing to resolve simple invoice discrepanciesโข Support cash application and account reconciliation activitiesโข Escalate unresolved or complex disputes to senior staffโข Maintain organized tracking of aging accounts
Success Profile
โข Strong communication and professionalism with customersโข Comfortable working in a structured, process-driven environmentโข High attention to detail in tracking receivables activityโข Willingness to learn AR systems and collections processes
Key Performance Indicators (KPIs)
โข Timeliness of collections follow-up activityโข Reduction in assigned overdue balances
โข Accuracy of account documentation
โข Response time to customer inquiries
Minimum Qualifications for Considerations:
- High School Education or equivalent
Knowledge, Skills and Abilities:
- Ability to work in a group setting.
- Clear communication skills in dealing with CSC Centers, outside departments and other team members.
- Capable of doing general math and analytical problems.
- Ability to react to change productively and handle essential tasks as assigned.
- Able to maintain confidentiality.
- Strong organizational and time management skills.
- Computer skills (Word, Excel, Outlook, A/S 400, RVI Imaging System, Fuel Quest). Data Entry.
- Able and willing to continue professional development.
Physical Requirements:
- Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity.
- Occasional lifting (up to 20 pounds of paper)
Working conditions:
- Normal Office environment