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Collections Recovery Jobs in Georgia (NOW HIRING)

Liberis

Collections Team Leader

Atlanta, GA · On-site

Debt Recovery & Agency Management * Manage relationships with Debt Collection Agencies (DCAs ... Continuously review collections processes, controls, and customer journeys to identify and ...

Liberis

Collections Team Leader

Atlanta, GA

Debt Recovery & Agency Management * Manage relationships with Debt Collection Agencies (DCAs ... Continuously review collections processes, controls, and customer journeys to identify and ...

Segoso

3rd Party Collections Specialists

Atlanta, GA · On-site

$17 - $20/hr

  • Retirement

  • PTO

... recover outstanding debts on behalf of client organizations, using your communication and ... 3rd-party collections experience. • Strong communication and negotiation skills • Detail ...

MCI Careers

Collections Agent (Hiring Immediately)

Savannah, GA · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We need collections agents to respectfully recover past due consumer accounts. In this role, you will complete our professional recovery agent training, then work to resolve open accounts with ...

Home Depot

The Senior Manager of Pro Trade Credit Collections will provide strategic leadership for the ... recovery, compliance, and cost-effectiveness standards are achieved. Data Analytics & Executive ...

YouLend

Accounts Receivable Analyst II

Atlanta, GA · On-site

$23 - $29.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collections & Recoveries Employment Type: Permanent Location: Atlanta Reporting To: Sebastian Mesa Description To meet the growing demand for our technology and services, we are now seeking an AR ...

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Showing results 21-40

All JobsCollections Recovery JobsCollections Recovery Jobs in Georgia

Collections Recovery information

What are some common challenges faced in a collections recovery role, and how can they be effectively managed?

Professionals in Collections Recovery often encounter challenges such as negotiating with reluctant debtors, managing high call volumes, and navigating complex regulations regarding debt collection. Effective communication skills, empathy, and persistence are crucial for building rapport and encouraging repayment. Staying organized and up-to-date with compliance requirements also helps mitigate risks and ensures ethical practices. Many organizations provide training and support from experienced team members to help overcome these challenges.

What does a collections recovery specialist do?

A Collections Recovery specialist is responsible for contacting individuals or businesses with overdue accounts to arrange payment and recover outstanding debts. They negotiate payment plans, update account records, and may work with legal or credit agencies if necessary. Their goal is to resolve delinquent accounts while maintaining positive customer relationships and adhering to legal and company guidelines.

What is the difference between Collections Recovery vs Collections Specialist?

AspectCollections RecoveryCollections Specialist
Required CredentialsHigh school diploma, some roles may require debt collection certificationsHigh school diploma, debt collection certifications often preferred
Work EnvironmentCall centers, financial institutions, debt collection agenciesFinancial institutions, third-party collection agencies, credit companies
Employer & Industry UsageUsed by banks, credit card companies, debt collectorsCommonly employed by banks, credit unions, collection agencies
Search & Comparison IntentUnderstanding roles in debt recovery processesLooking for debt collection job responsibilities and requirements

Collections Recovery professionals focus on recovering overdue debts through various methods, including negotiations and payment arrangements. Collections Specialists handle the day-to-day collection activities, contacting debtors and managing accounts. While both roles involve debt collection, Collections Recovery often emphasizes strategic recovery efforts, whereas Collections Specialists focus on direct contact and account management.

Can you make good money in collections recovery?

Collections recovery specialists can earn a competitive salary, often supplemented by commissions or bonuses based on recovery performance. Earnings vary depending on experience, location, and the size of the portfolio managed, with some professionals earning above average wages in the finance or collections industry.

What are the key skills and qualifications needed to thrive as a collections recovery specialist?

To thrive as a Collections Recovery Specialist, you need strong negotiation skills, attention to detail, and a good understanding of credit and debt processes, typically supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and regulatory compliance certifications like FDCPA is often required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging conversations effectively. These skills are vital for maximizing debt recovery, maintaining compliance, and fostering positive customer relationships.

What are popular job titles related to Collections Recovery jobs in Georgia?

For Collections Recovery jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Collections Recovery jobs in Georgia look for?

The top searched job categories for Collections Recovery jobs in Georgia are:

Collections Recovery jobs near you
Infographic showing various Collections Recovery job openings in Georgia as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Collections Team Leader

Liberis

Atlanta, GA • On-site

Full-time

Re-posted 4 days ago

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections Team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based across the UK, Sweden and the US, this role will join our Atlanta based team covering the entire US market. Now, we're looking for an experienced and enthusiastic Collections Team Leader to join us and take our team to the next level.
The role
As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
In addition to supporting customers, you'll play a key role in overseeing the collections process and leading a talented team, providing guidance, support, and strategic direction to the team, ensuring that all activities align with our commitment to treating customers fairly and effectively managing our receivables portfolio.
What you'll be doing
Team Leadership & Performance Management
  • Lead, motivate, and develop a small Collections team to achieve operational objectives, customer outcomes, and individual performance targets.
  • Set clear goals and expectations, monitor performance against KPIs, and conduct regular one-to-one meetings to provide coaching, feedback, and development support.
  • Foster a high-performance culture focused on accountability, continuous improvement, customer fairness, and operational excellence.
  • Identify training and development needs within the team and implement coaching plans to improve performance and capability.

Quality Assurance & Compliance Oversight
  • Conduct regular quality control reviews of customer calls, account actions, correspondence, and case management activities to ensure compliance with internal policies, regulatory requirements, and company standards.
  • Monitor call quality, customer interactions, account notes, payment arrangements, forbearance decisions, and escalation handling to ensure consistency and accuracy.
  • Provide structured feedback and coaching based on quality assurance findings, identifying trends, risks, and improvement opportunities.
  • Ensure all customer communications and account actions are documented accurately and completed in accordance with Treating Customers Fairly principles and business procedures.
  • Maintain oversight of complaint handling, vulnerable customer processes, and regulatory compliance requirements.

Portfolio Management & Collections Strategy
  • Conduct daily monitoring of the receivables portfolio to identify underperforming, inactive, and high-risk customers.
  • Analyse customer behaviour, payment trends, and portfolio performance to identify opportunities to improve collections outcomes and reduce default risk.
  • Develop and implement proactive and reactive customer engagement strategies to maximise collections performance while maintaining positive customer relationships.
  • Ensure default account volumes remain within agreed budget tolerances through effective collections strategies and risk management practices.

Data Analysis & Reporting
  • Perform detailed statistical and root cause analysis to understand customer inactivity, payment performance, and collection effectiveness.
  • Generate, review, and present reports on collection rates, delinquency trends, default volumes, recoveries, team performance, quality assurance outcomes, and operational KPIs.
  • Use data-driven insights to identify process improvements, increase efficiencies, and support business decision-making.

Customer & Stakeholder Management
  • Engage directly with customers through telephone, email, and other communication channels to resolve complex cases and drive successful outcomes.
  • Act as the primary escalation point for complex customer situations, supporting team members and ensuring timely and effective resolution.
  • Build and maintain strong working relationships with internal stakeholders and external partners to support collections objectives.

Debt Recovery & Agency Management
  • Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved.
  • Monitor post write-off recovery performance and take appropriate action to maximise recoveries and improve vendor performance.
  • Review agency reporting and performance metrics to identify opportunities for improved recoveries and customer outcomes.

Process Improvement & Operational Excellence
  • Continuously review collections processes, controls, and customer journeys to identify and implement improvements.
  • Drive initiatives that improve operational efficiency, customer experience, collections effectiveness, and risk management.
  • Support change projects, system enhancements, and new process implementations across the collections function.

Customer Fairness & Culture
  • Champion Liberis values and behaviours, ensuring customers are treated fairly and consistently at every stage of the collections journey.
  • Promote a customer-centric approach that balances commercial outcomes with positive customer experiences and regulatory expectations.
  • Lead by example, creating an inclusive, collaborative, and supportive team environment.

We think you'll need
  • Demonstrated experience within a collections environment, ideally within SME lending, financial services, or commercial finance.
  • Team leadership experience of managing, coaching, and developing small teams.
  • Strong understanding of collections operations, arrears management, recoveries, and customer engagement strategies.
  • Experience conducting quality assurance reviews, call monitoring, compliance assessments, and performance coaching.
  • Excellent analytical and problem-solving skills with the ability to interpret data and drive informed decisions.
  • Strong communication and stakeholder management skills, with the ability to influence at all levels.
  • High level of integrity, professionalism, and sound judgement in all decisions and actions.
  • Advanced proficiency in Microsoft Excel and experience using collections, CRM, and reporting systems.
  • Strong attention to detail with a focus on accuracy, risk management, and compliance.
  • Proven ability to identify process improvements and successfully implement operational enhancements.
  • Self-motivated, highly organised, and able to effectively prioritise workload in a fast-paced environment.
  • Passionate about delivering fair customer outcomes while achieving business objectives.

What happens next?
Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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