Collections Manager Jobs in Fishers, IN (NOW HIRING)

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Credit & Collections Analyst-US Remote

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Job Summary:

The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers. It is essential to build effective customer relationships and collaborate with internal and external business partners to maximize collections. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must. This individual must embrace change and be willing to work as a change agent to continually improve the credit and collections process. Must evaluate and make credit decisions on customer orders based on account performance and other credit related data. This position may be required to perform credit reviews on existing customers and be able to spread and analyze financial statements and work with trade credit reports. Knowledge of risk mitigation tools such as forms of collateral and the bond and lien process are a plus. Other responsibilities include dispute management, research, resolution of unapplied cash and open credits and the preparation of month end reports. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.

What You Will Do:

• Must be able to prioritize work to achieve or exceed stated collection metrics.

• Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.

• Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.

• Proactively contact customers concerning collections of past due receivables.

• Provide phone support by handling incoming calls from sales offices and customers on a variety of items.

• Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel.

• Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Management. Prepares and recommends over line approval requests.

• Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required.

• Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.

• Compiles all information necessary to comply with and complete reporting in a timely and efficient manner.

• Follows up on legal documentation required for a given customer account.

• Manage risk management for accounts & projects within a given level of authority once training is completed.

• Complete waivers of lien as required to obtain payment from customer

• Running Credit reports and calling for credit references as needed.

• Maintains open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of the Credit goals and objectives.

• As required, perform all other related functions & projects as assigned.

• Make decisions to hold & release orders based on credit line exposures and risk determination

• Create workout plans for financially distressed customers that mitigate loss exposure toAllegion

What You Need to Succeed:

• BS/BA in Finance, Accounting, or other Business degree preferred. Equivalent work experience would be a possible alternative

• 2 - 5 years of related experience required.

• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.

• Must exhibit a solid professional business image with a team player attitude.

• Ability to negotiate and effectively communicate judgment decisions required.

• Excellent written and oral communication skills required.

• Related work experiences with risk analysis and receivable collection a plus.

• Must be detail oriented and organized

• PC literacy required.

• Strong customer service and general office experience preferred.

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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