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Collections Manager Jobs in Exton, PA (NOW HIRING)

Citadel

Collections Analyst - Hybrid

Exton, PA · Hybrid

$17.75 - $24.25/hr

Analyze member data to assist management in making decisions regarding recovered assets (vehicles ... Mortgage collections experience is preferred * Demonstrate a thorough understanding of the impact ...

Citadel

Collections Analyst - Hybrid

Philadelphia, PA · Hybrid

$18.75 - $25.25/hr

Analyze member data to assist management in making decisions regarding recovered assets (vehicles ... Mortgage collections experience is preferred * Demonstrate a thorough understanding of the impact ...

Citadel

Collections Analyst - Hybrid

Philadelphia, PA · Hybrid

$17.75 - $24/hr

Analyze member data to assist management in making decisions regarding recovered assets (vehicles ... Mortgage collections experience is preferred * Demonstrate a thorough understanding of the impact ...

Bentley Systems

Credit & Collections Analyst

Exton, PA · Hybrid

Escalate user issues to Management, Collections Analyst and Account Managers when their intervention or awareness is required. * Assist with administrative duties as needed. * Clearings etc., Dunning ...

Citadel

Collections Analyst - Hybrid

Exton, PA · On-site

$17.75 - $24.25/hr

Analyze member data to assist management in making decisions regarding recovered assets (vehicles ... Mortgage collections experience is preferred * Demonstrate a thorough understanding of the impact ...

Socket.dev

Collections Analyst

King Of Prussia, PA · On-site

$55 - $85/hr

Manage a portfolio of newly activated customer accounts to ensure successful completion of the ... Experience in a high-volume or B2B collections environment * Familiarity with dispute management ...

Culligan Quench

Collections Analyst

King Of Prussia, PA · On-site

$55K/yr

Manage a portfolio of newly activated customer accounts to ensure successful completion of the ... Experience in a high-volume or B2B collections environment * Familiarity with dispute management ...

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Collections Manager information

See Exton, PA salary details

$29.9K

$56.7K

$105.2K

How much do collections manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for collections manager in Exton, PA is $56,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $63,200.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
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What job categories do people searching Collections Manager jobs in Exton, PA look for?

The top searched job categories for Collections Manager jobs in Exton, PA are:

What cities near Exton, PA are hiring for Collections Manager jobs?

Cities near Exton, PA with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Exton, PA as of August 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $56,675 per year, or $27.2 per hour.

Collections Analyst - Hybrid

Citadel Federal Credit Union

Exton, PA • Hybrid

$17.75 - $24.25/hr

Full-time

Re-posted 4 days ago

Job description

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good standing.

The majority of the communication will be done over the telephone, Effective communication and negotiation skills are a necessity.  It is important to be accurate and thorough.

Duties and Responsibilities

  • Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current
  • Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans
  • Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate)
  • Make decisions regarding enforcement of Citadel’s offset policies for delinquent member loans
  • Make decisions, using collection techniques and financial analysis, that mitigate Citadel’s Risk of Loss while preserving member retention, when appropriate
  • Utilize communication and conflict resolution skills to resolve disputes and craft solutions with frustrated or angry members in a calm and professional manner
  • Document activities on delinquent accounts, ensuring accuracy and expediency
  • Maintain current member information across all utilized platforms (Collection software, Episys Products)
  • Counsel members in debt management
  • Handle member disputes, complaints and inquiries
  • Perform assigned administrative tasks
  • Perform such other duties as may be assigned commensurate with the position

The department operates M-F from 8-6, and Sat from 9-1. The eligible candidate must be available for a minimum of two evening shifts (10:00am - 6:00pm) per week, and 2 Saturday shifts per month (hours are subject to change).

Qualifications and Education Requirements

Work Experience

  • 6 months or more of collection and/or banking experience.
  • Mortgage collections experience is preferred 
  • Demonstrate a thorough understanding of the impact that the collection of delinquent accounts has on the strength and growth of the Credit Union
  • Demonstrate effective oral and written communication skills
  • Demonstrate effective negotiation skills
  • Maintain confidentiality, promote integrity, and support the corporate mission.
  • Represent Citadel as a professional
  • Bilingual "Spanish/English" 

Education

  • High School Education

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