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Collections Manager Jobs in Hawaii (NOW HIRING)

Rent-A-Center

Account Manager

Kahului, HI · On-site

$18.79 - $22.10/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Kailua Kona, HI

$18.79 - $22.10/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Lihue, HI

$18.79 - $22.10/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Wahiawa, HI · On-site

$18.06 - $21.25/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Kailua Kona, HI · On-site

$18.79 - $22.10/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...

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Collections Manager information

See Hawaii salary details

$32.2K

$61K

$113.2K

How much do collections manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for collections manager in Hawaii is $61,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $68,100.00 per year, depending on experience, location, and employer.

What does a Collections Manager do?

A Collections Manager oversees the process of collecting payments from customers or clients who have overdue accounts. They develop strategies to ensure efficient debt recovery while maintaining positive relationships with clients. Their responsibilities often include supervising collections staff, setting collection goals, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Collections Managers also analyze collection data to improve processes and reduce outstanding debts.

How does a Collections Manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in Hawaii? The most popular types of Collections jobs in Hawaii are:
What job categories do people searching Collections Manager jobs in Hawaii look for? The top searched job categories for Collections Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Collections Manager jobs? Cities in Hawaii with the most Collections Manager job openings:
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Hawaii as of June 2026, with employment types broken down into 32% Full Time, 67% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,010 per year, or $29.3 per hour.
Collector I - Retail Loan Collections

Collector I - Retail Loan Collections

Central Pacific Bank

Honolulu, HI • On-site

$19 - $24.42/hr

Full-time

Posted 16 days ago

Job description

Position Function:

Under the general direction of the Retail Loan Collections Manager and Assistant Manager/Supervisor, monitors and collects on delinquent Indirect, Consumer, Small Business and Early Stage (1-29 dpd) Portfolio loans. Works with customers to negotiate and establish workout programs for delinquent and problem loans, as well as the ability to work with legal counsel and debt management to which some of these accounts are assigned. Processes extensions, due date changes, and LOG's on total loss claims. Negotiates claims with external insurance agencies for greatest outcome on total loss claims as well as supervision of our forced placed insurance program. Ensures proper charges to the account for breaks in coverage, refunds on accounts for proof of insurance, and reconciling amortization schedules. Must have a thorough understanding of the repossession process. Requires proper handling and understanding of our certificates of title and any other related DMV functions. Directs and ensures accurate payment applications and corrections/reversals/backdating. This position also includes using a Central Pacific Bank issued cellular phone for purposes of collecting. In addition, the Collector will perform efforts to collect via text and email. Collection within Retail Collections includes skip chasing, offsetting for payments, managing various payment applications including our electronic cash management system for ACH and Credit Cards.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.


Primary Accountabilities:

  • Reviews delinquent loan reports; prepares collection call strategies and initiates contact through collection calls primarily via telephone and written notices. Be able to probe for the cause of delinquency; negotiate, implement, and monitor accounts through reinstatement and/or initiation of adverse action. Prepares monthly loan reports.
  • Receives and responds effectively with a diversity of individuals at all organizational levels-customers, branches and internal/external departments. Handles customers in adverse situations and escalated phone calls. Establishes knowledge of Bankruptcy and works with attorneys/trustees to resolve a case/filing.
  • Documents contacts and workout arrangements in VQN, with correspondence to borrowers while creating a history. Updates multi-client systems and scans and imports necessary documents to borrowers file for future reference.
  • Works with other departments relative to the status of repossessions, loan modifications, and extensions. Will work with Supervisor on assigning cars for repossession, managing the repo, and liquidation process.
  • Monitors the processing and file maintenance of Bankruptcy accounts and Charge Off accounts.


Minimum Qualifications:

Education:

  • High School Diploma or GED equivalency required.

Experience:

  • 1+ years of experience in the field of Collections, utilizing knowledge of FDCPA, FCRA, GLBA, SCRA and knowledge of the Bankruptcy laws required.

Physical Requirements & Working Conditions:

  • Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
  • Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
  • Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
  • Must be able to read and understand bank-related documents.
  • Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.