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Collections Associate Jobs in Dover, OH (NOW HIRING)

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Collections Associate information

See Dover, OH salary details

$10

$18

$27

How much do collections associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for collections associate in Dover, OH is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.91 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What cities near Dover, OH are hiring for Collections Associate jobs?

Cities near Dover, OH with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Dover, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,900 per year, or $18.7 per hour.

Commercial Loan Officer 2

Texas Dow Employees Credit Union

Sugarcreek, OH • Hybrid

Full-time

Re-posted 6 days ago

Job description

Position Summary:

The Senior Commercial Loan Officer originates and services a variety of commercial loans (conventional, SBA, construction, C&I) to include some complex credits. Has substantial commercial lending knowledge and experienced in participating in business development activities, cultivating existing relationships, while promoting and developing new relationships.

Essential Duties and Responsibilities:

Operate with commercial lending authority as established by credit policy.
Through sales calls and relationship building, develops new business and expands existing relationships aligned to production goals. Identifies banking needs, secures financial data for analysis, and makes proposals for new business. Reviews existing account relationship for opportunities to meet additional needs with other products or services, makes proposals as appropriate.
Gather and evaluate documentation from applicants, structures, negotiates, and closes all types of commercial loans within established credit authority limits; oversees processing of commercial loan documents and file maintenance; coordinates collection activities; provides direction to loan servicing, collection, loan administration support staff and guide to less experienced commercial lenders; participates in loan approval process.
Maintain knowledge of commercial loan products and services as well as knowledge of the industries or market areas served.
Call on potential customers
Ensure commercial banking relationships are fully developed, including specific efforts to serve the retail banking needs of the members' owners/management/associates by partnering with TDECU product leaders. Actively refers to other relevant products and divisions.
Develop and manages a portfolio of commercial loan accounts that meet established lending requirements and maximize profitability to the credit union with minimal risk.
Review and approves portfolio maintenance and loan administration actions in accordance with TDECU, Federal, State and NCUA policies.
Responsible for identification and evaluation of deteriorating loan situations in order to recognize charge-off loans early and manage credit to minimize losses. Handles follow-up, collections, or delinquent and problem loans as requested.
Work in concert with internal and external analysts, underwriters, processors, legal counsel, and corporate credit review staff to ensure compliance with TDECU policies and procedures and federal, state, and NCUA regulations.
Complete any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

If applicable, please provide:

# of Direct Reports:

0

# of Indirect Reports:

0

Financial Responsibility: (Indicate type and amount of budget, sales volume, etc. for which this position is responsible)

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Minimum Qualifications:

  • Education: Bachelor's degree in business, finance, management, or an equivalent mix of education and experience is required.

Experience:

Five or more years of experience with Proven track record of originating loan volume of $12-25MM per year. Experience with member/client service, analyzing business financial statements, assessing loan risk, and processing commercial loans required.
Experience with SBA and USDA loan program parameters is preferred

Knowledge, Skills, and Abilities:

Expert knowledge of commercial lending including construction, CRE and C&I.
Ability to work both remotely and collaboratively and maintain efficiency in either environment.
Ability to exercise critical thinking skills, assess threats and propose solutions.
Consultative selling skills are required.
Strong interpersonal communication skills and ability to establish and maintain professional communication within the team.
Strong desire to continue learning through provided CE opportunities.
Demonstrate strong core values of integrity, inclusion, empathy, and accountability.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

  • While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.

  • Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

  • The noise level in the work environment is usually moderate.

  • Our company offers a dynamic hybrid work arrangement, which requires three days of on-site work. Our retail roles are required to be onsite at the branch locations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin, or other status protected by federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

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