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Collections Associate Jobs in Columbus, OH (NOW HIRING)

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Collectors - Estate Care Specialist

Gahanna, OH

$17.50 - $23.50/hr

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with ... Experience within debt collections, customer service, or similar phone-based employment preferred.

ICON MEDICAL NETWORK

Associate Dentist

Westerville, OH · On-site

Clinical Magnet, a division of ICON Medical Network , has a need for an Associate Dentist with a ... Mon-Fri schedule * 6 month Daily guarantee with 35% of collections * Full ancillary staff for ...

ICON MEDICAL NETWORK

Associate Dentist

Columbus, OH · On-site

Clinical Magnet, a division of ICON Medical Network , has a need for an Associate Dentist with a ... This is a 2 doctor practice. * 6 month Daily guarantee with 35% of collections * Full ancillary ...

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All JobsCollections Associate JobsCollections Associate Jobs in Columbus, OH

Collections Associate information

See Columbus, OH salary details

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$29

How much do collections associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collections associate in Columbus, OH is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.31 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Columbus, OH?

The most popular types of Collections jobs in Columbus, OH are:

What job categories do people searching Collections Associate jobs in Columbus, OH look for?

The top searched job categories for Collections Associate jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Collections Associate jobs?

Cities near Columbus, OH with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,486 per year, or $19.9 per hour.

Collections Specialist (Columbus OH area)

Lendmark Financial Services

Columbus, OH • On-site

$24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Lendmark Financial Services rating

8.0

Company rating: 8.0 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

75th of 152 rated financial services

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been "Success is the only option."

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

SUMMARY:

The Collections Specialist is responsible for managing delinquent accounts through direct customer engagement, legal processes, and administrative follow-up.

MAJOR DUTIES/RESPONSIBILITIES:

Initiate and manage outbound collection calls to customers with past-due accounts.
Conduct skip tracing to locate customers who are unresponsive or have moved without notice.
Prepare and file legal documentation for repossessions, garnishments, and other legal remedies.
Draft and send collection letters in accordance with company policy and regulatory guidelines.
Maintain accurate and up-to-date records of all collection activities in the system of record.
Collaborate with branch staff and legal teams to escalate accounts requiring legal recourse.
Monitor and follow up on accounts in litigation or repossession status.
Ensure compliance with all federal, state, and local laws governing debt collection practices (e.g., FDCPA).
Provide exceptional customer service while negotiating payment arrangements.

BASIC REQUIREMENTS:

High school diploma or equivalent required;
5 years of experience in consumer finance collections or a related field.
Familiarity with skip tracing tools and legal collection procedures.
Strong organizational and documentation skills.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office and collection software systems.
Ability to work independently and as part of a team in a branch environment.

PREFERRED QUALIFICATIONS:

Bilingual (English/Spanish) is a plus.
Associate or bachelor's degree preferred.
Experience with auto loan or personal loan collections.
Knowledge of repossession and legal filing processes.

COMPENSATION:

  • The salary range for this position is $24/hr - $30/hr, based on the specific Knowledge, Skills, Abilities and Experience of the selected candidate.

  • This position is eligible for Semi Annual Incentive compensation based on individual and company performance guidelines

WORKING CONDITIONS:

Normal office conditions

If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!

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