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Collections Associate Jobs in Chicago, IL (NOW HIRING)

Cna

Billing & Collections Coordinator

Chicago, IL · Hybrid

$35K - $65K/yr

... collections, etc. to resolve issues and disputes. * Owns all internal actions, including follow ... Associates Degree or equivalent. * Typically a minimum two years of relevant experience. #LI-DM1 ...

New

Coilcraft

Accounts Receivable Associate

Cary, IL · On-site

$19.25 - $24.75/hr

In this role, you'll support customer accounts, cash application, collections, and account ... Associate's or Bachelor's degree in Business, Accounting, Finance, or related field preferred

Coilcraft

Accounts Receivable Associate

Cary, IL · On-site

$23 - $28/hr

In this role, you'll support customer accounts, cash application, collections, and account ... Associate's or Bachelor's degree in Business, Accounting, Finance, or related field preferred

Coilcraft

Accounts Receivable Associate

Cary, IL · On-site

$23 - $28/hr

We are seeking an Accounts Receivable Associate to join our Accounting team ... In this role, you'll support customer accounts, cash application, collections, and account ...

Pop-Up Talent

Associate Attorney

Chicago, IL · On-site

$125K - $200K/yr

Associate Attorney Chicago, IL * Employment Type: Full-Time, Salaried * Reports To: Executive ... and collections to support a multi-entity restoration and construction operation. This role will ...

SunSource

B2B Collections Specialist

Addison, IL · On-site

$18.50 - $25/hr

Our associates are what makes us unique and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would ...

MRINetwork Jobs

Associate Dentist

Schererville, IN · On-site

Associate Dentist Location: Schererville, IN 46375 Shift: Monday & Thursday from 8:00AM to 8:00PM ... collections--whichever is greater. * Free Incentive Equity * Covered Lab Fees * Malpractice ...

MRINetwork Jobs

Associate Dentist

Schererville, IN · On-site

Associate Dentist Location: Schererville, IN 46375 Shift: Monday & Thursday from 8:00AM to 8:00PM ... collections--whichever is greater. * Free Incentive Equity * Covered Lab Fees * Malpractice ...

MRINetwork Jobs

Associate Dentist

Schererville, IN · On-site

Associate Dentist Location: Schererville, IN 46375 Shift: Monday & Thursday from 8:00AM to 8:00PM ... collections--whichever is greater. * Free Incentive Equity * Covered Lab Fees * Malpractice ...

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All JobsCollections Associate JobsCollections Associate Jobs in Chicago, IL

Collections Associate information

See Chicago, IL salary details

$11

$21

$31

How much do collections associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for collections associate in Chicago, IL is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.75 per hour, depending on experience, location, and employer.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Chicago, IL? The most popular types of Collections jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Collections Associate jobs? Cities near Chicago, IL with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $44,245 per year, or $21.3 per hour.

Billing & Collections Coordinator

Cna

Chicago, IL • Hybrid

$35K - $65K/yr

Full-time

Posted 3 days ago

New

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under general supervision, handles internal and external customer calls and emails relating to billing and/or policy status.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

  • Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by telephone within designated call and transaction parameters.
  • Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
  • Determines and initiates actions such as corrections, policy cancellations/ reinstatements, balance transfers to legal collections, etc. to resolve issues and disputes.
  • Owns all internal actions, including follow through, to ensure that all related corrective actions or transactions are supported by peer areas in underwriting, processing and billing & collections.
  • Maintains detailed file activity documentation through closure of collection efforts.
  • Communicates professionally and effectively, follows up, and keeps customers informed. Builds strong relationships with customers and colleagues.
  • Provides superior service to our customers and internal business partners acting with a sense of urgency.
  • Provides user assistance with website navigation assistance.
  • Identifies issues and process improvement opportunities on a routine basis.

May perform additional duties as assigned.

Reporting Relationship

Typically Supervisor or above

Skills, Knowledge & Abilities

  • Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
  • Analytical skills with the ability to work independently and proactively to identify and resolve problems.
  • Solid computer skills including Microsoft Office Suite and other business related software.
  • Strong organizational skills including the ability to handle multiple tasks and prioritize work.

Education & Experience

  • Associates Degree or equivalent.
  • Typically a minimum two years of relevant experience.

#LI-DM1

#LI-Hybrid

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visitcnabenefits.com.


CNAutilizesAI-enabled technology during the recruiting process. For more information, please visitourcareers page.


CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com

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