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Collections Analyst Ii Jobs (NOW HIRING)

Citadel

Collections Analyst - Hybrid

Philadelphia, PA · Hybrid

$17.75 - $24/hr

... 2 Saturday shifts per month (hours are subject to change). Qualifications and Education ... Mortgage collections experience is preferred * Demonstrate a thorough understanding of the impact ...

Citadel

Collections Analyst - Hybrid

Exton, PA · Hybrid

$17.75 - $24.25/hr

... 2 Saturday shifts per month (hours are subject to change). Qualifications and Education ... Mortgage collections experience is preferred * Demonstrate a thorough understanding of the impact ...

Collabera

Network Collections Analyst

Pittsburgh, PA

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... Minimum of 2 years of related collections or customer support experience * Intermediate Microsoft ...

Citadel

Collections Analyst - Hybrid

Exton, PA · On-site

$17.75 - $24.25/hr

... 2 Saturday shifts per month (hours are subject to change). Qualifications and Education ... Mortgage collections experience is preferred * Demonstrate a thorough understanding of the impact ...

Clydeco

Collections Analyst

Kansas City, KS · Hybrid

The Firm's Kansas City Office seeks an energetic, enthusiastic and experienced Collections Analyst ... The Firm When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal ...

AltaGas

WGL - Sr. Collections Analyst

Alexandria, VA · On-site

$95K - $138K/yr

Position Summary The Sr Collections Analyst role requires a strong understanding of credit and ... and two regulated natural gas storage utilities in the United States. Learn more about our team ...

Twist BioScience

... Collections Analyst will be responsible for timely collections across a portfolio of accounts ... What You'll Bring to the TeamBachelor's or Associate's degree in a relevant field, or 2-3 years of ...

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How much do collections analyst ii jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for collections analyst ii in the United States is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What does a Collections Analyst II do?

A Collections Analyst II is responsible for managing and resolving outstanding accounts receivable balances for a company. They analyze customer accounts, contact clients to secure payment, and negotiate payment arrangements when necessary. Additionally, they may generate reports on collection activities, identify patterns or issues affecting payments, and collaborate with other departments to improve collection processes. Their role requires strong communication, analytical, and problem-solving skills.

What are some common challenges faced by a Collections Analyst II, and how can they be effectively managed?

Collections Analyst II professionals often encounter challenges such as managing a high volume of overdue accounts, handling difficult customer interactions, and balancing assertiveness with empathy. To overcome these, it’s important to develop strong communication and negotiation skills, stay organized with effective tracking systems, and build positive working relationships with both clients and internal teams. Leveraging technology for account management and staying updated on relevant regulations also helps ensure compliance and efficiency in daily operations.

What are the key skills and qualifications needed to thrive as a Collections Analyst II, and why are they important?

To thrive as a Collections Analyst II, you need strong analytical skills, knowledge of credit and collections processes, and typically a degree in finance, accounting, or a related field. Familiarity with collections management software, ERP systems like SAP or Oracle, and spreadsheet applications such as Excel is often required. Excellent communication, negotiation abilities, and attention to detail are standout soft skills for this role. These skills are crucial to effectively manage accounts receivable, minimize financial risk, and maintain positive client relationships.

What is the difference between Collections Analyst Ii vs Collections Analyst I?

AspectCollections Analyst ICollections Analyst II
Required CredentialsHigh school diploma or equivalent; some roles may prefer an associate degreeHigh school diploma; some roles may prefer an associate degree or relevant certifications
Work EnvironmentOffice setting, handling basic collections tasksOffice setting, managing more complex accounts and escalations
Employer & Industry UsageCommon in finance, banking, and healthcare sectorsSimilar industries, often with increased responsibilities
Search & Comparison IntentEntry-level role, basic collections tasksMid-level role, more complex collections and account management

The main difference between Collections Analyst I and II lies in experience and responsibility. Collections Analyst II typically handles more complex accounts, requires a bit more experience, and may involve additional responsibilities compared to Collections Analyst I. Both roles are common in finance and banking industries, with the II level representing a step up in expertise and scope.

More about Collections Analyst Ii jobs
What job categories do people searching Collections Analyst Ii jobs look for? The top searched job categories for Collections Analyst Ii jobs are:
Collections Analyst Ii jobs near you
Collections Analyst - Hybrid

Collections Analyst - Hybrid

Citadel

Philadelphia, PA • Hybrid

$17.75 - $24/hr

Full-time

Posted 4 days ago

Job description

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good standing.

The majority of the communication will be done over the telephone, Effective communication and negotiation skills are a necessity.  It is important to be accurate and thorough.

Duties and Responsibilities

  • Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current
  • Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans
  • Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate)
  • Make decisions regarding enforcement of Citadel’s offset policies for delinquent member loans
  • Make decisions, using collection techniques and financial analysis, that mitigate Citadel’s Risk of Loss while preserving member retention, when appropriate
  • Utilize communication and conflict resolution skills to resolve disputes and craft solutions with frustrated or angry members in a calm and professional manner
  • Document activities on delinquent accounts, ensuring accuracy and expediency
  • Maintain current member information across all utilized platforms (Collection software, Episys Products)
  • Counsel members in debt management
  • Handle member disputes, complaints and inquiries
  • Perform assigned administrative tasks
  • Perform such other duties as may be assigned commensurate with the position

The department operates M-F from 8-6, and Sat from 9-1. The eligible candidate must be available for a minimum of two evening shifts (10:00am - 6:00pm) per week, and 2 Saturday shifts per month (hours are subject to change).

Qualifications and Education Requirements

Work Experience

  • 6 months or more of collection and/or banking experience.
  • Mortgage collections experience is preferred 
  • Demonstrate a thorough understanding of the impact that the collection of delinquent accounts has on the strength and growth of the Credit Union
  • Demonstrate effective oral and written communication skills
  • Demonstrate effective negotiation skills
  • Maintain confidentiality, promote integrity, and support the corporate mission.
  • Represent Citadel as a professional
  • Bilingual "Spanish/English" 

Education

  • High School Education

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