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Collection Jobs in Washington, DC (NOW HIRING)

AEVEX

Collection Manager

Mclean, VA

Matrix International, Inc. is seeking mission oriented, experienced candidates for the position of Collection Manager in Northern Virginia. The position requires an active TS/SCI security clearance ...

LIS Solutions

Collection Manager

Washington, DC · On-site

Collection Manager Location : Washington, DC Program Overview : The Collection Manager supports U.S. Customs and Border Protection's Office of Intelligence (OI). The Collection Manager will lead ...

AEVEX

Collection Manager

Mclean, VA

Collection Managers will evaluate reports for completeness, validity, relevance, and quality and support the identification of targets of operational interest while providing collection guidance and ...

Cymertek

Collection Manager

Annapolis Junction, MD · On-site

Collection Manager LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI CI Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY We are seeking a dynamic and organized ...

AEVEX

Collection Manager

Mclean, VA · On-site

Collection Managers will evaluate reports for completeness, validity, relevance, and quality and support the identification of targets of operational interest while providing collection guidance and ...

Apex Companies

Collection Analyst

Rockville, MD · On-site

The Collection Analyst is responsible for supporting the timely collection of outstanding client invoices, maintaining accurate collection records, and partnering with internal teams and clients to ...

Sentar

Collection Manager

Fort George G Meade, MD · On-site

As a Collection Manager, you will be given the opportunity to showcase your SIGINT Collection/Analysis expertise while supporting missions that are vital to our national security. Qualifications:

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How much do collection jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for collection in Washington, DC is $22.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
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The most popular types of Collection jobs in Washington, DC are:

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For Collection jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Washington, DC look for?

The top searched job categories for Collection jobs in Washington, DC are:

Collection jobs near you
Infographic showing various Collection job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,198 per year, or $22.7 per hour.

Collection Manager

Mclean, VA

AEVEX
See more jobs at AEVEXexternal

Full-time

Re-posted yesterday

Job description

Matrix International, Inc. is seeking mission oriented, experienced candidates for the position of Collection Manager in Northern Virginia. The position requires an active TS/SCI security clearance and Polygraph. The position requires an extensive knowledge of the Intelligence Community (IC) and its objectives, and preference will be given to candidates with experience managing or supporting Human Intelligence (HUMINT) operations or conducting all-source intelligence analysis. Candidates will be expected to work effectively in team environments as well as independently with minimal supervision and will professionally and effectively interact with client personnel at all levels.
The primary function of a Collection Manager is to research, develop, draft, coordinate, monitor, and task complex HUMINT collection requirements. Collection Managers will evaluate reports for completeness, validity, relevance, and quality and support the identification of targets of operational interest while providing collection guidance and identifying any reporting concerns. Collection Managers will also review, coordinate, and approve report dissemination and provide guidance on report writing tradecraft.
Successful Collection Managers will demonstrate the ability to develop and use advanced queries to provide collection metrics in support of analytic products and provide collection capability training to junior analysts. Successful Collection Managers will also possess specialized HUMINT collection management skills and a working knowledge of SIGINT, OSINT, and other intelligence collection management. Collection Managers will be expected to demonstrate excellent written and oral communication skills and be able to collaborate closely with government and contractor personnel.

Qualifications:

  • Bachelor's degree or equivalent experience supporting HUMINT operations or a related field
  • Experience in intelligence research and analysis
  • Excellent critical thinking skills, high attention to detail, and sound operational judgement
  • Strong organizational, writing, and briefing skills
  • Strong interpersonal and communication skills
  • Active TS/SCI security clearance and Polygraph

Preferred Requirements:

  • Client certification as a Collection Management Officer (CMO)
  • Experience using client-specific databases to monitor traffic and communicate with overseas offices
  • Overseas experience supporting collection operations and information sharing including in high threat areas
  • Foreign language skills

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