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Collection Jobs in Pasadena, MD (NOW HIRING)

ATG

Senior Collection Manager

Fort George G Meade, MD · On-site

Collection Manager Senior Location: Ft. Meade, MD Employment Type: Full-Time Shift: N/A ** This position is contingent upon award of the contract. About the Company Athena Technology Group, Inc. (ATG ...

Morgan Properties

Rent Collection Specialist

Largo, MD · On-site

$25 - $28/hr

Join Our Team as a Rent Collection Specialist - Help Keep Our Community on Track! Are you meticulous, detail-oriented, and driven by the satisfaction of smooth, on-time operations? We're looking for ...

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See Pasadena, MD salary details

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How much do collection jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for collection in Pasadena, MD is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Pasadena, MD?

The most popular types of Collection jobs in Pasadena, MD are:

What job categories do people searching Collection jobs in Pasadena, MD look for?

The top searched job categories for Collection jobs in Pasadena, MD are:

Collection jobs near you
Infographic showing various Collection job openings in Pasadena, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $42,303 per year, or $20.3 per hour.

Senior Collection Manager

ATG

Fort George G Meade, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Job Title: Collection Manager Senior
Location: Ft. Meade, MD
Employment Type: Full-Time
Shift: N/A
** This position is contingent upon award of the contract.
About the Company
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter.With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability
Job Summary
We are seeking a Senior Collection Manager to join our team. In this role, you will support USCYBERCOM J2 intelligence production. You will provide collection management (CM) expertise/proficiency/know-how to enable collection requirements management, collection operations management, and multi-discipline collection strategies supporting USCYBERCOM intelligence and operational planning. You will demonstrate proficiency in intelligence collection disciplines (e.g., SIGINT, HUMINT, OSINT, GEOINT) and collection requirements management databases, tools, and processes, namely the Counterintelligence and Human Intelligence Requirements-Reporting and Operations Management Environment (CHROME), National SIGINT Requirements Process (NSRP), Primary Open Source Tasking Management Aggregation Network (POSTMAN), and the GEOINT Information Management Services (GIMS). Supports the development and integration of multi-discipline collection strategies to ensure collection requirements support intelligence needs and operational end states. You will monitor collection strategies, provides feedback, and collaborates with analysts and planners to adjust strategies and assess reporting. Responsible for supporting intelligence community engagements via national working groups/boards to deconflict and coordinate cross-organizational intelligence needs.
Key Responsibilities
  • Understands J2's role in executing USCYBERCOM collection management authority (CMA) including delegated SIGINT authorities and how those authorities enable CMF operations.
  • Assists with deconflicting Title 10 (Intelligence Surveillance and Reconnaissance (ISR)) and Title 50 SIGINT mission tasking and operations.
  • Assists with the review, coordination, and submission of collection requirements and requests to the DIA and other IC agencies for validation, consolidation, and prioritization.
  • Provides technical expertise/guidance/experience for the review, validation, deconfliction, and consolidation of collection requirements of the Cyber Mission Force (CMF) and USCYBERCOM Component Headquarters and Task Forces.
  • Participates in and provides CM tradecraft knowledge/experience/expertise to enable the joint intelligence planning processes. Develops doctrinal CM work products and deliverables ( e.g., Collection Requirement Matrix (CRM), Joint Integrated Prioritized Collection List (JIPCL), and Reconnaissance, Surveillance, and Target Acquisition (RSTA) matrix.
  • Provides subject matter and technical support of GIMS supporting development and sustainment of a GEOINT collection requirements portfolio and requirements management functions.
  • Collaborates with USCYBERCOM component collection managers to identify collection gaps, reporting shortfalls, and implement strategies to meet operational needs while leveraging existing collection management systems, processes, and tools.
  • Conducts CM trend analysis to include findings of latest collection analysis and shares insights with professionals across the organization to improve CM processes and procedures.
  • Creates or refines a multi-discipline collection strategies to close and mitigate intel gaps. Employs tradecraft and community best practices for developing multi-discipline collection strategies; reviews, approves, and deconflicts collection strategies to support development of cyber-effects mission packages.
  • Assist with the advocacy of collection requirements supporting the cyber domain for inclusion in Geographic Combatant Commands collection strategies. Identifies capability gaps and develops procedures to mitigate possible risks to collection and reporting.
  • Assists in establishing intelligence reporting evaluation and feedback standards to improve the performance and effectiveness of multi-discipline intelligence collection and reporting.
  • Assists with development of collection management policies and directives governing Collection Management (CM) activities and management of working groups and boards.
  • Executes collaborative multi-disciplinary collection orchestration campaigns against identified mission issues. Organizes, deconflicts, and executes multi-disciplinary requirements and strategies to address current and future intelligence problems.
  • Discovers and accesses relevant data from traditional as well as innovative collection streams, and synchronizes multi-discipline collection to maximize collection platforms, assets, and/or other collection sources.
  • Assists with Collection Exploitation (COLLEX) and discovery operations to identify and/or develop entities of interests to support USCYBERCOM target development activities.
  • Uses data in traditional and innovative ways to optimize collection capabilities with automation, augmentation, and AI/ML capabilities and techniques.
  • Provide support to meetings related to assigned area of responsibility as required.
Qualifications
Required:
  • Active TS/ SCI clearance
  • Master's degree
  • 12 years of professional experience in program/project management
    • Bachelor's degree and 17 years of experience can be substituted for Master's Degree.
  • Strong communication and organizational skills
  • Must be a US citizen
Desired:
  • Demonstrates in-depth knowledge and understanding of the labor category activities required to meet mission requirements.
  • Demonstrates mastery of qualitative and quantitative analytic methodologies and pursue developments in academia or other fields that affect tradecraft methodology Demonstrates ability to define comprehensive, new, or unique research approaches that enable rigorous assessments to address and contribute to high-level tasks.
  • Demonstrates in-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings.
  • Demonstrates ability to work independently and with minimal oversight.
  • Demonstrates ability to review analytic products for cogent arguments, tradecraft standards, and adequate support for conclusions; routinely tests analytic rigor of analytic products.
Physical and Environmental Conditions
  • Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with colleagues and customers, Listening, Sight, Use of hands/fingers.

Additional Benefits
  • Performance Bonuses and annual salary reviews
  • Health, dental, and vision insurance
  • Short Term Disability, Long Term Disability, and Life Insurance
  • 401(k) plan with company match
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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