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Collection Jobs in Pasadena, MD (NOW HIRING)

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How much do collection jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collection in Pasadena, MD is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.41 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
What are the most commonly searched types of Collection jobs in Pasadena, MD? The most popular types of Collection jobs in Pasadena, MD are:
What job categories do people searching Collection jobs in Pasadena, MD look for? The top searched job categories for Collection jobs in Pasadena, MD are:
Infographic showing various Collection job openings in Pasadena, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $42,303 per year, or $20.3 per hour.

Multi-Intelligence Collection Manager - Fort Meade, MD

Peraton

Fort George G Meade, MD • On-site

$112K - $179K/yr

Full-time

Posted 18 days ago


Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services


Job description

Responsibilities

Intelligence gaps don't close themselves - someone has to orchestrate the right collection, from the right sources, at the right time. Peraton is looking for a Multi-Intelligence Collection Manager to do exactly that, supporting USCYBERCOM J2 at Fort Meade, MD.

In this role, you'll sit at the intersection of collection strategy and operational outcomes - managing multi-discipline requirements across SIGINT, HUMINT, OSINT, and GEOINT, driving deconfliction across the IC, and directly shaping how the nation's premier cyber command sees and understands its adversaries. If you thrive in complex, fast-moving environments where your decisions have real strategic weight, this is the role for you.

What You'll Do
  • Manage collection requirements using CHROME, NSRP, POSTMAN, and GIMS, ensuring timely validation, deconfliction, and submission to DIA and IC agencies
  • Develop and refine multi-discipline collection strategies to close intelligence gaps for USCYBERCOM and Cyber Mission Force (CMF) customers
  • Monitor collection strategies, provide feedback, and collaborate with analysts and planners to adjust approaches based on reporting outcomes
  • Support IC engagements through national working groups and boards, deconflicting and coordinating cross-organizational intelligence needs
  • Deconflict Title 10 (ISR) and Title 50 SIGINT mission tasking to ensure compliance with delegated authorities
  • Conduct collection management trend analysis and share insights to improve processes and procedures across the organization
  • Execute collaborative multi-disciplinary collection orchestration campaigns, leveraging automation, AI/ML capabilities, and innovative data streams
  • Develop doctrinal CM work products including Collection Requirement Matrices (CRMx), JIPCLs, and RSTA matrices
  • Provide subject matter expertise for GIMS and GEOINT collection requirements portfolio management
  • Author and maintain Operating Instructions (OIs) for Command-wide programs and initiatives

#USCCJ2

QualificationsWhat You Bring

Required:

  • Active Top Secret/SCI (TS/SCI) clearance with Polygraph
  • Minimum of 12 years w/o a degree or 10years with AA/AS or 8 years with BS/BA or 6 years with MS/MA or 3 years with PhD
  • Working knowledge of collection management concepts, functions, and IC/DoD classification guidelines
  • Demonstrated ability to evaluate and synthesize multiple sources of information using structured analytic techniques
  • Proficiency producing timely, logical, and concise analytic reports and documents in Microsoft Office formats
  • Understanding of intelligence collection capabilities and limitations across technical sensors, platforms, and HUMINT sources
  • Ability to communicate complex issues clearly and concisely, both verbally and in writing

Preferred:

  • Proficiency with CHROME, NSRP, POSTMAN, and/or GIMS collection management systems
  • Experience with Collection Exploitation (COLLEX) and discovery operations
  • Familiarity with USCYBERCOM collection management authority (CMA) and delegated SIGINT authorities
  • Experience developing collection strategies for Geographic Combatant Commands (GCCs)
  • Knowledge of AI/ML applications for collection optimization and automation
  • Graduate of an in-residence DoD/IC Collection Management course
  • 12+ years of relevant experience, including work within the last 2 years
  • Master's degree in a related field - or a Bachelor's degree plus 5 additional years of senior-level experience (17 years total)
  • DoD 8140 All-Source Collection Manager compliant
Why Peraton

Peraton drives missions of consequence - protecting and promoting U.S. national security at the highest levels. As part of our team, you'll work alongside some of the most skilled professionals in the intelligence community, tackling complex problems that matter. We offer a culture that values your expertise and invests in your growth.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017