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Collection Jobs in Pasadena, MD (NOW HIRING)

ATG

Senior Collection Manager

Fort George G Meade, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Collection Manager Senior Location: Ft. Meade, MD Employment Type: Full-Time Shift: N/A ** This position is contingent upon award of the contract. About the Company Athena Technology Group, Inc. (ATG ...

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How much do collection jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for collection in Pasadena, MD is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.41 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
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What are the most commonly searched types of Collection jobs in Pasadena, MD?

The most popular types of Collection jobs in Pasadena, MD are:

What job categories do people searching Collection jobs in Pasadena, MD look for?

The top searched job categories for Collection jobs in Pasadena, MD are:

Collection jobs near you
Infographic showing various Collection job openings in Pasadena, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $42,303 per year, or $20.3 per hour.

Collection Manager (Multi-Int) - Sr with Security Clearance

Nalley Consulting

Fort George G Meade, MD • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Join the Nalley Consulting team as a Collection Manager at Fort Meade, MD. Position: Collection Manager (Multi-Int Collection Mgmt)
LCAT: Senior
Location: Fort Meade, MD - ICC Required clearance: TS/SCI with CI poly; only candidates with current polygraphs conducted within the past seven years can be considered. Required experience and education: Bachelor's degree and at least 8 years of experience relevant to Collections Management, with at least a portion of the experience within the last 2 years. 12 years of experience in Collections Management in lieu of degree. Required certification: Graduate of an in-residence DoD or IC collection management course. Description
On our team, you will assist in developing collection strategies, postures, and plans that help commanders and analysts close intelligence gaps and improve decision advantage. You will apply expertise across intelligence collection disciplines to design integrated, multi-INT collection approaches that support priority intelligence requirements. You will work closely with planners, analysts, and operations personnel to align sensors, platforms, and reporting mechanisms with mission objectives. You will help evaluate collection effectiveness, identify shortfalls, and recommend adjustments to optimize ISR coverage. Your work will strengthen the integration of collection operations into broader intelligence processes, ensuring that the right information reaches decision-makers at the right time. Responsibilities * Develop collection strategies and plans to assist commanders and analysts
* Design integrated, multi-INT collection approaches for priority intelligence
* Collaborate with planners, analysts, and operations personnel to align collection with mission objectives
* Evaluate collection effectiveness and recommend adjustments for ISR coverage
* Strengthen integration of collection operations into intelligence processes Required qualifications * Experience with ISR operations or intelligence planning
* Experience developing collection requirements, strategies, or plans to address intelligence and information gaps
* Experience coordinating with multi-INT stakeholders across GEOINT, SIGINT, HUMINT, MASINT, OSINT, or cyber collection disciplines
* Experience evaluating collection performance or assisting in the assessment of ISR tasking, reporting, or sensor alignment
* Ability to translate intelligence gaps into specific, measurable collection requirements
* Ability to integrate collection planning with operational or targeting workflows
Desired qualifications * Experience at the CCMD or Military Service level
* Knowledge of ISR asset capabilities, limitations, and processing, exploitation, and dissemination (PED) workflows
* Knowledge of joint intelligence processes, collection management doctrine, and ISR enterprise capabilities
* Knowledge of the relationships between intelligence requirements, sensor tasking, collection operations, and reporting ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: * Excellent medical, dental, and vision benefits * PTO * 11 paid federal holidays * Tuition assistance * Paid military-reserve leave * Paid parental leave for birth or adoption * 401k matching up to 5 percent of the base salary * Flex time * Company-paid short-term disability, long-term disability, and life insurance.

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