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Collection Jobs in Gresham, OR (NOW HIRING)

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How much do collection jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for collection in Gresham, OR is $21.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.42 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Gresham, OR? The most popular types of Collection jobs in Gresham, OR are:
What are popular job titles related to Collection jobs in Gresham, OR? For Collection jobs in Gresham, OR, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Gresham, OR look for? The top searched job categories for Collection jobs in Gresham, OR are:
What cities near Gresham, OR are hiring for Collection jobs? Cities near Gresham, OR with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Gresham, OR as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,147 per year, or $21.2 per hour.

Collections Analyst (Temporary)

Twist Bioscience

Portland, OR • On-site

Temporary

Re-posted 17 days ago

Twist Bioscience rating

7.7

Company rating: 7.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Reporting to the Global Collections Manager, the Collections Analyst (Temp) will be responsible for timely collections across a portfolio of accounts, including fostering relationships with strategic account and internal cross-functional partners. This person is a key player in collaboration to maximize revenue and cash flow, minimize bad debt exposure, while focusing on the customer experience. Additionally, you will be aiding the Accounts Receivables team with key projects in obtaining customer contact information and sales tax exemption certificates. The ideal candidate will be a proven strong communicator and creative problem solver. You will be an integral part of the process of managing timely customer payments, trend analysis, root cause identifications, and the influencing of internal and external customers.
What You'll Be Doing
  • Monitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policy
  • Influence and hold customers accountable to payment terms; drive toward positive key
    performance indicators (Aging, Days to Pay, DSO)
  • Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs
  • Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between Twist and the account
  • Apply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as needed
  • Communicate risks and key account information or behavior changes to leadership and cross-functionally as appropriate
  • Recommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval
  • Prepare weekly 60+ Day past due report commentary for leadership visibility
  • Participate in collection projects which improve collection results, DSO and delinquency
  • Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices
  • Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past due receivables
  • Keep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deterioration
  • Participate in the fostering of teamwork and collaboration built on mutual accountability and respect.

What You'll Bring to the Team
  • Bachelor's or Associate's degree in a relevant field, or 2-3 years of proven experience in
    commercial collections
  • SAP experience preferred
  • Strong problem analysis and solving skills
  • Strong communication skills, both written and verbal. Ability to effectively articulate and
    "tell the story" to all audience levels and influence others
  • Demonstrated process improvements and innovative thinking skills
  • Proven collection skills, negotiation skills
  • Ability to professionally manage difficult customer communications
  • Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets
  • Ability to contribute to objectives & goals
  • Relates well to all levels of internal and external people; builds constructive and
    effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably
  • Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty
  • Track record of working effectively with peers throughout the organization
  • Drives business results through clear communication and collaboration
  • Well-organized, extreme attention to detail and a self-directed individual
  • Strong work ethic, unquestionable integrity
  • Ability to work 3 days a week onsite at our Wilsonville, OR office.

About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as "writing" DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

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