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Collection Jobs in Fairburn, GA (NOW HIRING)

Liberis

Collections Team Leader

Atlanta, GA · On-site

The role As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of ...

Liberis

Collections Team Leader

Atlanta, GA

The role As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of ...

Carmax

Bilingual Representative II, Collection

Atlanta, GA · On-site

$18.50 - $25.90/hr

As a representative II on our bi-lingual collection team, you will help resolve customer questions/issues, influence and educate customers on their account and work with other teams to ensure the ...

Georgia

Collections Analyst

Atlanta, GA · On-site

$50K - $60K/yr

Record all collection calls, status of collection efforts and archive all related documentation to member accounts. Send payment acknowledgement letters, outlining payment(s) received, outstanding ...

Pep

Join pep! Resume Collection

Atlanta, GA · On-site

Join Our Growing Team! (Resume Collection) We're always on the lookout for talented and passionate individuals to join our dynamic team! If you're a problem-solver with a knack for delivering ...

Lkqcorp

Collections Coordinator

Atlanta, GA

Essential Job Duties * Assist team members and leaders in collection efforts. * Assist in any combination of these duties: Review monthly accounts receivables accounts, target past due charge account ...

Lkqcorp

Collections Coordinator

Atlanta, GA

Essential Job Duties * Assist team members and leaders in collection efforts. * Assist in any combination of these duties: Review monthly accounts receivables accounts, target past due charge account ...

LKQ Corporation

Collections Coordinator

Atlanta, GA · On-site

Essential Job Duties * Assist team members and leaders in collection efforts. * Assist in any combination of these duties: Review monthly accounts receivables accounts, target past due charge account ...

Monitise

Sr. B2B Collection Representative

Marietta, GA · On-site

$16 - $20.75/hr

Job Title Sr. B2B Collection Representative About this Role At Fiserv, a successful Sr. Accounts Receivables Collection Representative Collection Representative plays a crucial role in delivering ...

Lkqcorp

Collections Coordinator

Atlanta, GA

Essential Job Duties * Assist team members and leaders in collection efforts. * Assist in any combination of these duties: Review monthly accounts receivables accounts, target past due charge account ...

LKQ Corporation

Collections Coordinator

Atlanta, GA · On-site

Essential Job Duties * Assist team members and leaders in collection efforts. * Assist in any combination of these duties: Review monthly accounts receivables accounts, target past due charge account ...

Fiserv, Inc.

Sr. B2B Collection Representative

Marietta, GA · On-site

$16 - $20.75/hr

Job Title Sr. B2B Collection Representative About this Role At Fiserv, a successful Sr. Accounts Receivables Collection Representative Collection Representative plays a crucial role in delivering ...

LKQ Corporation

Collections Coordinator

Atlanta, GA · On-site

Essential Job Duties * Assist team members and leaders in collection efforts. * Assist in any combination of these duties: Review monthly accounts receivables accounts, target past due charge account ...

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Showing results 21-40

All JobsCollection JobsCollection Jobs in Fairburn, GA

Collection information

See Fairburn, GA salary details

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$19

$29

How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Fairburn, GA is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $22.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Fairburn, GA? The most popular types of Collection jobs in Fairburn, GA are:
What are popular job titles related to Collection jobs in Fairburn, GA? For Collection jobs in Fairburn, GA, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Fairburn, GA look for? The top searched job categories for Collection jobs in Fairburn, GA are:
What cities near Fairburn, GA are hiring for Collection jobs? Cities near Fairburn, GA with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Fairburn, GA as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,293 per year, or $19.4 per hour.

Collections Team Leader

Liberis

Atlanta, GA • On-site

Full-time

Re-posted 26 days ago

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections Team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based across the UK, Sweden and the US, this role will join our Atlanta based team covering the entire US market. Now, we're looking for an experienced and enthusiastic Collections Team Leader to join us and take our team to the next level.
The role
As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
In addition to supporting customers, you'll play a key role in overseeing the collections process and leading a talented team, providing guidance, support, and strategic direction to the team, ensuring that all activities align with our commitment to treating customers fairly and effectively managing our receivables portfolio.
What you'll be doing
Team Leadership & Performance Management
  • Lead, motivate, and develop a small Collections team to achieve operational objectives, customer outcomes, and individual performance targets.
  • Set clear goals and expectations, monitor performance against KPIs, and conduct regular one-to-one meetings to provide coaching, feedback, and development support.
  • Foster a high-performance culture focused on accountability, continuous improvement, customer fairness, and operational excellence.
  • Identify training and development needs within the team and implement coaching plans to improve performance and capability.

Quality Assurance & Compliance Oversight
  • Conduct regular quality control reviews of customer calls, account actions, correspondence, and case management activities to ensure compliance with internal policies, regulatory requirements, and company standards.
  • Monitor call quality, customer interactions, account notes, payment arrangements, forbearance decisions, and escalation handling to ensure consistency and accuracy.
  • Provide structured feedback and coaching based on quality assurance findings, identifying trends, risks, and improvement opportunities.
  • Ensure all customer communications and account actions are documented accurately and completed in accordance with Treating Customers Fairly principles and business procedures.
  • Maintain oversight of complaint handling, vulnerable customer processes, and regulatory compliance requirements.

Portfolio Management & Collections Strategy
  • Conduct daily monitoring of the receivables portfolio to identify underperforming, inactive, and high-risk customers.
  • Analyse customer behaviour, payment trends, and portfolio performance to identify opportunities to improve collections outcomes and reduce default risk.
  • Develop and implement proactive and reactive customer engagement strategies to maximise collections performance while maintaining positive customer relationships.
  • Ensure default account volumes remain within agreed budget tolerances through effective collections strategies and risk management practices.

Data Analysis & Reporting
  • Perform detailed statistical and root cause analysis to understand customer inactivity, payment performance, and collection effectiveness.
  • Generate, review, and present reports on collection rates, delinquency trends, default volumes, recoveries, team performance, quality assurance outcomes, and operational KPIs.
  • Use data-driven insights to identify process improvements, increase efficiencies, and support business decision-making.

Customer & Stakeholder Management
  • Engage directly with customers through telephone, email, and other communication channels to resolve complex cases and drive successful outcomes.
  • Act as the primary escalation point for complex customer situations, supporting team members and ensuring timely and effective resolution.
  • Build and maintain strong working relationships with internal stakeholders and external partners to support collections objectives.

Debt Recovery & Agency Management
  • Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved.
  • Monitor post write-off recovery performance and take appropriate action to maximise recoveries and improve vendor performance.
  • Review agency reporting and performance metrics to identify opportunities for improved recoveries and customer outcomes.

Process Improvement & Operational Excellence
  • Continuously review collections processes, controls, and customer journeys to identify and implement improvements.
  • Drive initiatives that improve operational efficiency, customer experience, collections effectiveness, and risk management.
  • Support change projects, system enhancements, and new process implementations across the collections function.

Customer Fairness & Culture
  • Champion Liberis values and behaviours, ensuring customers are treated fairly and consistently at every stage of the collections journey.
  • Promote a customer-centric approach that balances commercial outcomes with positive customer experiences and regulatory expectations.
  • Lead by example, creating an inclusive, collaborative, and supportive team environment.

We think you'll need
  • Demonstrated experience within a collections environment, ideally within SME lending, financial services, or commercial finance.
  • Team leadership experience of managing, coaching, and developing small teams.
  • Strong understanding of collections operations, arrears management, recoveries, and customer engagement strategies.
  • Experience conducting quality assurance reviews, call monitoring, compliance assessments, and performance coaching.
  • Excellent analytical and problem-solving skills with the ability to interpret data and drive informed decisions.
  • Strong communication and stakeholder management skills, with the ability to influence at all levels.
  • High level of integrity, professionalism, and sound judgement in all decisions and actions.
  • Advanced proficiency in Microsoft Excel and experience using collections, CRM, and reporting systems.
  • Strong attention to detail with a focus on accuracy, risk management, and compliance.
  • Proven ability to identify process improvements and successfully implement operational enhancements.
  • Self-motivated, highly organised, and able to effectively prioritise workload in a fast-paced environment.
  • Passionate about delivering fair customer outcomes while achieving business objectives.

What happens next?
Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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