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Collection Jobs in Crystal Lake, IL (NOW HIRING)

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Collection information

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How much do collection jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for collection in Crystal Lake, IL is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Crystal Lake, IL?

The most popular types of Collection jobs in Crystal Lake, IL are:

What are popular job titles related to Collection jobs in Crystal Lake, IL?

For Collection jobs in Crystal Lake, IL, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Crystal Lake, IL look for?

The top searched job categories for Collection jobs in Crystal Lake, IL are:

What cities near Crystal Lake, IL are hiring for Collection jobs?

Cities near Crystal Lake, IL with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Crystal Lake, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,413 per year, or $19.4 per hour.

Debt Management - Full Collection Outsourcing Representative - Elgin, IL

Elgin, IL • On-site

My LSI
See more jobs at My LSIexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Initiate contact with delinquent members to bring loan and negative share accounts current and into good standing.

  • Engage in detailed conversations with members regarding their delinquency and document all activity performed on member accounts.

  • Follow up with delinquent members via phone calls on a 2, 3, or 5 day schedule as directed, and communicate in a courteous and professional manner.

Job description

The Debt Management Department is currently seeking a skilled, reliable, positive employee to join the Full Collection Outsourcing team.
Responsibilities will include the following:
    • Initiating contact with delinquent members in an attempt to bring loan and negative share accounts current and into good standing.
    • Detailed conversations with members regarding their delinquency and documentation of client's data processor of all activity performed on member accounts.
    • Attempting phone contact with delinquent members on a 2, 3 or 5 day follow up, as directed by LSI and the client.
    • Abide by all Full Collection Outsourcing Collection policies, procedures and requirements.
    • Skip tracing.
    • Communicate with all members and contacts in a courteous and professional manner.
    • Meet or exceed the minimum department requirements.
    • Abide by all company policies and procedures as listed in the Employee Handbook and/or as directed by management.
    • Other duties and projects as assigned.

Competencies:
Language Skills: Ability to read, write, and comprehend complex instructions in an accurate and timely manner. Strong communication skills. Will be emailing Clients and Members/Customers.
Mathematical Skills: During the collection process, we are working with dollars and cents, possibly multiplication and division depending on the extent of delinquency and the payment arrangements necessary to bring the account current.
Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.
Hours:
  • All shifts are Central time.
    • 10:30am-7:00/7:30pm (depending on a 30 or 60 minute lunch period). 2 late nights per week required until 10:00pm.
    • 8:30am-5/5:30pm (depending on a 30 or 60 minute lunch period). 2 late nights per week required until 8:00pm.
    • 8:30am-5/5:30pm (depending on a 30 or 60 minute lunch period). 2 late nights per week required until 7:00pm.
  • Two 4-hour Saturday shifts per month are required for these positions. If working a Saturday, agents will work a 4-hour shift the Friday immediately before.

Compensation:
  • This role is set at $20.00-22/hour base rate, depending on experience + any applicable shift or bilingual differential that may apply. In addition, eligibility to qualify for performance and attendance based monthly incentives.

Requirements:
  • Previous consumer collection experience is required.
  • Positive and professional demeanor.
  • Effective time management and problem-solving skills.
  • Experience and comfort with Excel and Word.
  • Strong attention to detail and good multi-tasking skills.

Work From Home:
Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.
EDUCATION
High school/GED (minimum)
OUR BENEFITS INCLUDE:
  • Paid Training
  • Shift Differentials $0.75 and eligibility to qualify for performance and attendance based monthly incentives
  • Relaxed dress environment
  • Generous Paid Time Off - rest and relaxation!
  • Year-round employee appreciation events and online recognition award program - you are awesome!
  • Free Coffee at all LSI facility locations
  • Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
  • Life and Disability Insurance
  • Pet Insurance
  • Paid Volunteer Time Off - give back to your community!
  • Educational Assistance and Employee-Assistance-Program
  • 401k match
  • Growth opportunities - 90% of leadership positions are filled from within!

Apply ONLINE at www.belivelsi.com!
Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position.
Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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