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Collection Manager Jobs in Crystal Lake, IL (NOW HIRING)

CROSSMARK

Retail Data Collection Associate - PT

Burlington, WI · On-site

$16 - $18.50/hr

Retail Data Collection Associate - PT As a retail data collection associate, you would be a part of ... directed by management. Physical Demands: While working in retail stores the associate will be ...

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Collection Manager information

See Crystal Lake, IL salary details

$30.1K

$56.9K

$105.7K

How much do collection manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for collection manager in Crystal Lake, IL is $56,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $63,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by collection managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What does a collection manager do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What is a collection manager?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What are the key skills and qualifications needed to thrive as a collection manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
More about Collection Manager jobs
What job categories do people searching Collection Manager jobs in Crystal Lake, IL look for? The top searched job categories for Collection Manager jobs in Crystal Lake, IL are:
What cities near Crystal Lake, IL are hiring for Collection Manager jobs? Cities near Crystal Lake, IL with the most Collection Manager job openings:
Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Crystal Lake, IL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,947 per year, or $27.4 per hour.

Consumer Collections Supervisor

ARM Strong Receivables Management, Inc.

Itasca, IL • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.
Brown & Joseph is seeking a Consumer Collections Supervisor as we continue to grow our team! In this role, you will be responsible for leading a team of 10-15 debt collectors while ensuring strong performance, regulatory compliance, and client satisfaction.
Job Description:
Team Leadership:
  • Supervise, coach, and develop collectors; monitor performance metrics (calls, contacts, payment promises, collections, recovery rates); conduct coaching sessions and performance reviews.

Compliance & Quality:
  • Ensure adherence to debt collection regulations (FDCPA, TCPA, Regulation F, and state laws); review calls for quality and compliance; properly manage sensitive accounts (bankruptcy, deceased, attorney-represented, cease-and-desist); handle consumer complaints and maintain audit-ready documentation.

Client & Portfolio Management:
  • Oversee multiple client portfolios, enforce client-specific collection guidelines, monitor portfolio performance, and identify issues that could impact client relationships.

Reporting & Collaboration:
  • Prepare regular performance reports, support client and compliance audits, work with Compliance, Legal, IT, and Client Services on operational issues, and assist with licensing and regulatory requirements.

Qualifications:
  • 3-5+ years consumer collections experience, with at least 2+ years specifically in third-party/agency collections (not first-party/in-house)
  • 1-2+ years in a lead, senior collector, or supervisory role
  • Strong working knowledge of FDCPA, TCPA, Regulation F, FCRA, and state collection agency licensing requirements
  • Proficiency in Excel and client reporting/scorecard formats
  • Bilingual (Spanish/English) optional

Compensation and Benefits:
  • Compensation is an annual salary of $55,000 per year plus quarterly bonus opportunities
  • Great benefits package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy (18 days) and 9 paid holidays
  • 401(k) plan with company matching and immediate vesting

We look forward to you joining the team!
ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
ARMStrong Insurance Services Terms and Conditions: Terms and Conditions - ARMStrong Insurance Services
ARMStrong Insurance Services Privacy Policy: https://armstrong-is.com/privacy-policy/

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