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Collection Jobs in Columbus, OH (NOW HIRING)

Collection Specialist

Newark, OH · On-site

$19 - $21/hr

In addition to the base pay, our Collection Specialists can earn uncapped commissions as well as special benefits! Wilber is an insurance recovery law firm in the US partnering with some of the most ...

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In addition to the base pay, our Collection Specialists can earn uncapped commissions as well as special benefits! Wilber is an insurance recovery law firm in the US partnering with some of the most ...

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Collection information

See Columbus, OH salary details

$9

$18

$27

How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Columbus, OH is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
What are the most commonly searched types of Collection jobs in Columbus, OH? The most popular types of Collection jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Collection jobs? Cities near Columbus, OH with the most Collection job openings:
Infographic showing various Collection job openings in Columbus, OH as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $37,823 per year, or $18.2 per hour.

Collection Systems Supervisor II - EXAM

City of Columbus

Columbus, OH

$37.02 - $55.52/hr

Full-time

Posted 4 days ago


Job description

Definition Under general direction, is responsible for supervising crews engaged in the construction, investigation, maintenance, power cleaning, or repair of wastewater/stormwater collection systems; performs related duties as required. Examples of Work (Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed) Supervises employees engaged in the installation, repair, and maintenance of storm and sanitary sewer lines, or in the investigation of complaints such as water backed up in basements, flooded conditions in streets, alleys, and yards, broken or missing manhole covers, broken catch basin gates, odors in buildings, pollution in streams, or items lost in sewers; Coordinates the activities and work schedules of crews engaged in constructing, investigating, repairing, or cleaning of sewer lines; Responds to crews seeking advice in controversial or difficult field investigations; Inspects the progress of projects and investigations to assure that assignments are completed properly and in a timely manner; Meets with management to discuss job priorities and preventive maintenance programs; Instructs collection system maintenance personnel on work methods and safety procedures; Verifies daily reports and job-related data entered into the computerized maintenance management system; Prepares and maintains reports for repairs completed, materials used during a project, and history data on investigations for processing of damage claims; Assists other City agencies to locate sewers to prevent damage when working in the area; Initiates, opens, and closes work orders and service requests in the computerized maintenance management system, and approves associated timesheets and related charges; Assigns and controls the dispatch of wastewater/stormwater collection system investigations initiated by citizens or the department; Assists in the development of work processes and standard operating procedures; Participates in the employment interview process of potential candidates; Signs off on performance reviews, approves leave requests, and recommends disciplinary actions; May give testimony in court. Minimum Qualifications Completion of the twelfth school grade and two (2) years of experience supervising employees engaged in the investigation, construction, maintenance and repair of wastewater/stormwater collection systems, underground utilities, or general construction work.

Substitution(s): A certificate of high school equivalence (GED) will be accepted in lieu of a diploma. Possession of a valid driver's license. Test/Job Contact Information The names of the applicants passing this administration of this exam will be used to create a NEW, OPEN COMPETITIVE, eligible list for this classification.

If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at 614-645-7439. The examination process will consist of a Situational Judgement Test (SJT) weighted 20%; and a computer administered exam weighted 80% covering reading comprehension, problem sensitivity, logic and reasoning, safety, reading maps, atlases and record plans, Microsoft 2016 and 2019 Outlook, Excel and Word.

The exam is expected to be administered in September 2026. Approved applicants will be notified by mail/email of their scheduled test date and time. All applicants must complete all phases of the testing process in order to receive a final score.

The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidate's name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test. The certification process will be: Fixed Band The City of Columbus is an Equal Opportunity Employer.