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Collection Manager Jobs in Naperville, IL (NOW HIRING)

TSMG

Mapping Data Collection Driver

Aurora, IL

Our field data collection teams are spread across Europe and North America, ready to accept new ... Strong time management and reliability * Comfortable working independently in the field

TSMG

Mapping Data Collection Driver

Aurora, IL · On-site

Our field data collection teams are spread across Europe and North America, ready to accept new ... Strong time management and reliability * Comfortable working independently in the field

CADOGAN TATE NEW YORK LTD

Warehouse Manager

Chicago, IL · On-site

$60K/yr

Support collection management services for clients Client Communication & Coordination * Act as a primary point of contact for client inquiries and issues * Provide quotes and shipping estimates when ...

New

CROSSMARK1

Retail Data Collection Associate

Chicago, IL · On-site

$15.75 - $18/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our ... directed by management. Qualifications Physical Demands: While working in retail stores the ...

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Collection Manager information

See Naperville, IL salary details

$31K

$58.6K

$108.8K

How much do collection manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for collection manager in Naperville, IL is $58,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $65,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by collection managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What does a collection manager do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What is a collection manager?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What are the key skills and qualifications needed to thrive as a collection manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
More about Collection Manager jobs
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What job categories do people searching Collection Manager jobs in Naperville, IL look for? The top searched job categories for Collection Manager jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Collection Manager jobs? Cities near Naperville, IL with the most Collection Manager job openings:
Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,634 per year, or $28.2 per hour.

Adult & Teen Services Manager - Nichols Library

Naperville Public Library

Naperville, IL • On-site

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

If you enjoy working with a diverse population of adults and teens and are passionate about librarianship and serving the community, we'd like to hear from you! The Naperville Public Library is seeking an Adult & Teen Services Manager to join our team!
POSITION SUMMARY
The Adult & Teen Services Manager provides leadership and management for the operation, development, implementation, and evaluation of Adult & Teen Services. Oversees all related Adult Services activities, including but not limited to collection management, adult and teen programming, public use computers, reference services, and community partnerships. The Adult and Teen Services Manager ensures through collaboration consistent best practices across buildings and departments, working together cohesively toward shared goals.
RESPONSIBILITIES
  • Provides operational direction and hands-on leadership to the Adult & Teen Services Department. Ensures excellent public service and customer service.
  • Provides supervision, motivation, coaching, and discipline that leads to future success of staff. Hires and trains new staff.
  • Develops a high-performing team with a diverse set of skills and talents; encourages collaboration and knowledge sharing to foster a supportive environment.
  • Models best practice behavior in customer services, accountability, communication, collaboration, and adaptability; establishes clear expectations for staff.
  • Delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
  • Collaborates with Leadership Team to develop and implement goals and recommends changes to Adult and Teen Services Department.
  • Ensures the effectiveness of all Adult & Teen services, programming, and collection maintenance through ongoing evaluation to meet the changing needs of the community. Prepares statistics and reports for management review as needed.
  • Ensures staff develop the knowledge and skills to provide programs that support the needs of the community.
  • Oversees collection maintenance including selection recommendation, weeding, replacing and analyzing; collaborates with Collection Services and other departments to ensure the relevance, quality and effectiveness of Library materials to meet community needs.
  • Identifies and develops outreach and partnership opportunities within the community; encourages and supports staff participation at community events.
  • Functions as the lead in charge of all building issues while on duty as Person-In-Charge.
  • Observes safety and security procedures and ensures staff training.
  • Communicates regularly with the Director of Public Services.
  • Performs other related duties and special projects as assigned.

KNOWLEDGE/SKILLS/ABILITIES
  • Excellent customer service skills; model these skills to all staff.
  • Strong leadership and team building skills; ability tomotivate staff; encourages growth, recognizes skills, and fosters improvement when needed; providesand acceptsregular performance feedback.
  • Ability to provide quality management through assessment, improvement, and follow through; applying technologies as needed to streamline processes and operational efficiencies.
  • Strong written and verbal skills;speaks clearly, demonstrates group presentationskills, and conducts productive meetings.
  • Proficient in relevant computer software programs including Microsoft Office and Outlook.
  • Strong interpersonal skills working effectively with individuals of diverse cultures, communication styles, abilities, and backgrounds.
  • Proactive self-starter with strong analytical skills and problem-solvingabilities;identifying and resolving problems efficiently; gathering and analyzing information objectively and thoroughly.
  • Flexibility and change management skills to assist with organizational shifts in priorities.
  • Ability to make timely decisions and de-escalate conflict, exhibits sound and accurate judgment, remains calm in difficult situations.
  • Strategic planning and project management skills; develop effective and realistic action plans.
  • Communicates information regularly and effectively; managerial courage to communicate concerns and problems that need to be addressed.
  • Solid understanding of current technological trends

EDUCATION/EXPERIENCE/QUALIFICATIONS
  • Master of Library and Information Science degree (ALA accredited college/university). Candidates pursuing MLIS with comparable library and supervisory experience are encouraged to apply.
  • Management or supervisory experience in libraries or other fields preferred.
  • Minimum three years of library related experience.
  • Bilingual proficiency a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT
  • Communicate with staff and customers in person, via email and over the phone.
  • May require either being in a stationary position or moving about for prolonged periods.
  • Moves equipment or library materials weighing up to 35 lbs.
  • Must have reliable means of transportation to attend meetings, conferences, and perform work in other location.

BENEFITS - In exchange for your time and talent, we offer a generous benefits package that includes:
  • Health Benefits (Medical, Dental, Vision)
  • Annual Vacation Accrual: 5 weeks per year
  • Holidays: 7 days per year
  • Annual Sick Accrual: 12 days per year
  • Up to 5 personal days per calendar year prorated based on hire date
  • Illinois Municipal Retirement Fund (Pension Plan)
  • Basic life insurance
  • 12 weeks paid parental leave policy
  • Tuition reimbursement
  • Employee Assistance Program
  • Training and development opportunities.

To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

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