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Collection Manager Jobs in Gilbert, AZ (NOW HIRING)

Concord Servicing

Collections Supervisor

Scottsdale, AZ · On-site

Concord is a Loan Servicing fintech company dedicated to helping borrowers manage their financial obligations with clarity and respect. Our C ontact Center in Scottsdale, AZ is the frontline of that ...

Guardian Pharmacy

Collection Specialist

Phoenix, AZ · On-site

$19 - $25/hr

Our core focus is delivering customized medication management solutions to support healthcare ... Make collection calls for outstanding invoices Assist in the production of the collection letters ...

SunWest Federal Credit Union

Be Seen First

Collection Specialist + COMMISSION

Glendale, AZ · On-site

$21/hr

Post Charge Off Collection Specialist Division/Department: Collections Reports to ... Collections Manager/Director of Collections Job Summary: The Post Charge Off Specialist is ...

The Phoenix Zoo

SENIOR HORTICULTURIST

Phoenix, AZ · On-site

$23.70 - $27.44/hr

Collection Manager of Horticulture Supervises: None FLSA Status: Full Time; Regular; Non-Exempt Pay : $23.70 - $27.44 General Statement: The Senior Horticulturist is responsible for performing the ...

Liberty

Manager, Wastewater Operations

Goodyear, AZ · On-site

Develops and manages project budgets, schedules and resources utilizing generally accepted project management prinipals including electronic data collection. * Manages and maintains project filing ...

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Collection Manager information

See Gilbert, AZ salary details

$30.9K

$58.5K

$108.7K

How much do collection manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for collection manager in Gilbert, AZ is $58,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $65,300.00 per year, depending on experience, location, and employer.

What do collection managers do?

Collection managers oversee the process of collecting payments, assets, or data for organizations, ensuring accuracy and compliance. They often use specialized software, analyze financial or collection data, and coordinate with teams to meet collection goals and deadlines.

What jobs in the US pay 300,000 a year?

For a Collection Manager, annual salaries of $300,000 or more are uncommon and typically occur at senior levels in large organizations or financial institutions, often requiring extensive experience, advanced certifications, and leadership responsibilities. High-paying roles in finance, executive management, or specialized consulting may also reach or exceed this level. Salary ranges vary based on industry, location, and individual qualifications.

What are some common challenges faced by Collection Managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What is the work of collection manager?

A collection manager oversees the acquisition, organization, preservation, and display of collections such as art, artifacts, or library materials. They develop policies, manage staff, and ensure proper documentation using cataloging tools, often working in museums, galleries, or libraries. Strong organizational skills and knowledge of collection management standards are essential for this role.

What Does a Collection Manager Do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What are collection managers?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or specialized roles such as collections director or senior collections manager, often earning six-figure salaries. These positions usually require extensive experience, strong negotiation skills, and knowledge of industry regulations, with some roles offering bonuses or incentives based on performance.

What are the key skills and qualifications needed to thrive as a Collection Manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
More about Collection Manager jobs
What are the most commonly searched types of Collection jobs in Gilbert, AZ? The most popular types of Collection jobs in Gilbert, AZ are:
What are popular job titles related to Collection Manager jobs in Gilbert, AZ? For Collection Manager jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Collection Manager jobs in Gilbert, AZ look for? The top searched job categories for Collection Manager jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Collection Manager jobs? Cities near Gilbert, AZ with the most Collection Manager job openings:
Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Gilbert, AZ as of July 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $58,534 per year, or $28.1 per hour.
Collections Supervisor

Collections Supervisor

Concord Servicing

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Concord is a Loan Servicing fintech company dedicated to helping borrowers manage their financial obligations with clarity and respect. Our Contact Center in Scottsdale, AZ is the frontline of that mission, and the Collections Supervisor plays a key role in leading the team that makes it happen. This is a fully onsite position.

The Collections Supervisor is responsible for overseeing a team of Collections Representatives, driving performance, ensuring regulatory compliance, and fostering a culture of accountability and borrower-first service. The ideal candidate brings 2–3 years of collections supervisory experience within a loan servicing or consumer finance environment.

Responsibilities:

  • Supervise, coach, and develop a team of Collections Representatives to achieve individual and team performance goals
  • Monitor daily queue activity, call quality, and collector effectiveness to ensure productivity and compliance standards are met
  • Conduct regular one-on-ones, performance reviews, and call monitoring sessions to provide timely feedback and support team development
  • Ensure the team operates in full compliance with FDCPA, FCRA, CFPB guidelines, and all applicable federal and state regulations
  • Handle escalated borrower interactions and complex account situations that require supervisory judgment and resolution
  • Analyze collections data and reports to identify trends, address performance gaps, and recommend process improvements
  • Partner with Training, Quality Assurance, and Compliance teams to support onboarding, ongoing learning, and audit readiness
  • Foster a positive, high-performance team culture aligned with Concord’s values of respect, integrity, and borrower-first service
  • Manages projects as needed, adapting priorities to meet evolving business needs

Requirements

  • 2–3 years of supervisory experience in collections, loan servicing, or a related contact center environment
  • Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks
  • In-depth knowledge of FDCPA, FCRA, CFPB regulations, and consumer lending compliance requirements
  • Proven ability to lead, motivate, and develop a team in a high-volume, performance-driven environment
  • Strong analytical skills with the ability to interpret collections metrics and translate data into actionable coaching and strategy
  • Proficiency with loan servicing platforms, CRM systems, and workforce management tools.
  • Associate’s or bachelor’s degree in Business, Finance, or a related field preferred; equivalent experience will be considered
  • Must be able to work fully onsite at our Scottsdale, AZ Contact Center

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources