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Collection Director Jobs in Texas (NOW HIRING)

Everon LLC

Collection Agent

Irving, TX · On-site

The Collection Agent ensures receivables are collected while maintaining strong customer relations ... Answer general billing related questions, resolve billing issues, assist and direct customer to ...

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Collection Director information

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What does a Collection Director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

What are the key skills and qualifications needed to thrive as a Collection Director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

How does a Collection Director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.
What are the most commonly searched types of Collection jobs in Texas? The most popular types of Collection jobs in Texas are:
What cities in Texas are hiring for Collection Director jobs? Cities in Texas with the most Collection Director job openings:
Collection Director jobs near you
Remote Collection Specialist

Remote Collection Specialist

AADVANTAGE LAUNDRY SYSTEMS LLC

Alpine, TX • On-site

$14 - $19/hr

Full-time

Posted 18 days ago

Job description

JOB DESCRIPTION

Title: Remote Collections Specialist

Reports To: Accounts Receivable Team Lead

COMPANY OVERVIEW

AAdvantage Laundry Systems (“ALS”) is a fully owned subsidiary of EVI Industries, Inc., a publicly traded company on the NYSE. Prior to February 2018, ALS was privately held. ALS, along with four other Business Units (BUs), make up the Central Region of EVI. We are recognized as the leader in providing innovative laundry solutions. Our scope of operations includes laundry design, development, consulting, construction, equipment sales, managed services, and ongoing parts/service support. The company corporate office is based in Garland, TX with operations throughout the Central states.

GENERAL SUMMARY

The Collections Specialist role will be responsible for managing the company's accounts receivable, ensuring timely and effective collection of outstanding payments from clients. The Collections Specialist will work collaboratively with various departments to maintain positive client relationships while also maximizing cash flow and minimizing bad debt.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Contact clients via phone, email, and other communication channels to facilitate the timely collection of outstanding invoices.
  • Review and analyze aging reports to prioritize collection efforts and develop a collection strategy.
  • Maintain accurate records of communication and collection efforts using the company's ERP (Microsoft Dynamics 365 Business Central).
  • Identify and escalate potential collection issues or disputes to management for resolution.
  • Prepare and send collection letters, statements, and notices to delinquent clients in compliance with legal and regulatory requirements.
  • Monitor and manage unapplied cash and unallocated payments to ensure accurate application to customer accounts.
  • Provide exceptional customer service to clients, addressing inquiries related to billing, payments, and account status.
  • Generate regular reports and updates on collection performance, outstanding balances, and trends to management.
  • Participate in regular team meetings to share insights, strategies, and best practices for improving the collections process.
  • Performs other related duties as assigned.


REQUIRED KNOWLEDGE & SKILLS

  • 2+ years of experience with collections with outgoing communication with past due customers
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
  • Strong written, oral, and interpersonal communication skills for interacting with customers and internal stakeholders.
  • Excellent attention to detail, accuracy, and organizational skills.
  • Proven analytical and problem-solving abilities.
  • Able to effectively prioritize and execute tasks to meet project deadlines and accomplish department goals.
  • Experience working both independently and, in a team-oriented, collaborative environment.
  • Able to demonstrate and hold others accountable for organizational values.

PREFERRED QUALIFICATIONS OF POSITION

  • Proficient in using accounting software and related tools (e.g. Microsoft Dynamics 365 Business Central).
  • Analytical mindset with the ability to interpret financial data and provide actionable insights.
  • Knowledge of relevant regulations and compliance standards (e.g., GAAP, SOX) is desirable.

BEHAVIORS & TRAITS

  • A tenacious desire to learn and make an immediate impact.
  • Organized self-starter who can work independently with little direct supervision.
  • Flexibility and adaptability to manage multiple and ever-changing priorities, personalities and deadlines.

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