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Collection Director Jobs in Puerto Rico (NOW HIRING)

The Condado Collection

F&B Attendant - Casino del Mar

San Juan, PR · On-site

$13.75 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Prepared to answer guest questions about the menu in a direct, concise way. * Follow all company ...

The Condado Collection

PR · On-site

$13.75 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... conditions to the Director of Housekeeping. * Complete safety training and certifications.

The Condado Collection

PR · On-site

$13.75 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... conditions to the Director of Housekeeping. * Complete safety training and certifications.

The Condado Collection

PR · On-site

$14.25 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... conditions to the Director of Housekeeping. * Complete safety training and certifications.

The Condado Collection

PR · On-site

$13.75 - $16.50/hr

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Prepared to answer guest questions about the menu in a direct, concise way. * Follow all company ...

The Condado Collection

PR · On-site

$13.75 - $16.50/hr

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Prepared to answer guest questions about the menu in a direct, concise way. * Follow all company ...

The Condado Collection

PR · On-site

$13.75 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Prepared to answer guest questions about the menu in a direct, concise way. * Follow all company ...

The Condado Collection

PR · On-site

$13.75 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... conditions to the Director of Housekeeping. * Complete safety training and certifications.

The Condado Collection

PR · On-site

  • Retirement

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Prepare daily purchasing list to maintain a healthy inventory level as directed by the manager.

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Collection Director information

What does a collection director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

How does a collection director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.

What are the key skills and qualifications needed to thrive as a collection director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What are the most commonly searched types of Collection jobs in Puerto Rico?

The most popular types of Collection jobs in Puerto Rico are:

Collection Director jobs near you
Infographic showing various Collection Director job openings in Puerto Rico as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Housekeeping Attendant - La Concha Resort

The Condado Collection

San Juan, PR • On-site

$13.75 - $16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun "Latino Chic" lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!

Key Responsibilities
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. 
  • Clean and organize guest rooms according to standards using the correct chemicals. 
  • Participate in daily staff meetings, pick up room reports and keys to assigned areas . 
  • Follow all protocols to enter a room. 
  • Maintenance and cleanliness of all equipment used by him/her.
  • Anticipate and communicate replenishment needs. 
  • Knowledgeable in the steps of room service, including setting up amenities and other related tasks.
  • Ensure adherence to quality expectations and standards. 
  • Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events. 
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Director of Housekeeping.
  • Complete safety training and certifications. 
  • Develop and maintain positive working relationships with others, support the team to reach common goals.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information, and protect company assets.
  • Perform other reasonable job duties as requested by the supervisor.
Qualifications
  • Hospitality oriented 
  • Must be able to bend, squat, stretch, and lift weighing up to 60 pounds
  • Able to handle difficult situations effectively
  • Able to work quickly and efficiently, especially under pressure.
  • Availability to work night shifts, including weekends, and holidays (shifts begin at 3:00 p.m.)
  • Able and willing to perform basic cleaning duties.
  • Flexibility to work various shifts, including weekends and holidays
  • Must possess good communication skills in Spanish and English

Benefits

  • 401(k)

  • Employer Contribution to 401(k)

  • Health Insurance

  • Vision Insurance

  • Dental Insurance

  • Life Insurance

  • Paid Holidays

  • Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Employment Type: FULL_TIME

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