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Collection Director Jobs in Puerto Rico (NOW HIRING)

The Condado Collection

PR · On-site

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Responsible for assisting the Spa Director in the day-to-day operations of the spa facility.

Alivia Health

PR · On-site

$15.25 - $20.50/hr

... collection procedures with medical plans ... In addition, the Collections Specialist must maintain direct communication with medical plans and ...

The Condado Collection

PR · On-site

$15.50 - $19.50/hr

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Direct telephone sales skills * Working knowledge of the reservation 3-step sales process

The Condado Collection

PR · On-site

Let's create a collection of memories together! Key Responsibilities * Assist the Director of Housekeeping and housekeeping management staff in expediting the many administrative paperwork details ...

The Condado Collection

PR · On-site

$13.25 - $16/hr

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Perform other related duties as required or directed. * Follow all company safety and security ...

The Condado Collection

PR · On-site

$13.25 - $16/hr

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Perform other related duties as required or directed. * Follow all company safety and security ...

The Condado Collection

PR · On-site

$13.25 - $16/hr

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... conditions to the Director of Housekeeping. * Complete safety training and certifications.

The Condado Collection

PR · On-site

$13.75 - $17/hr

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... conditions to the Director of Housekeeping. * Complete safety training and certifications.

The Condado Collection

PR · On-site

$13.75 - $16.50/hr

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Prepared to answer guest questions about the menu in a direct, concise way. * Follow all company ...

The Condado Collection

PR · On-site

$13.75 - $16.50/hr

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging ... Prepared to answer guest questions about the menu in a direct, concise way. * Follow all company ...

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Collection Director information

What does a collection director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

How does a collection director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.

What are the key skills and qualifications needed to thrive as a collection director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What are the most commonly searched types of Collection jobs in Puerto Rico?

The most popular types of Collection jobs in Puerto Rico are:

Collection Director jobs near you
Infographic showing various Collection Director job openings in Puerto Rico as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Spa Assistant Director - Condado Vanderbilt Hotel

The Condado Collection

PR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Key Responsibilities
  • Responsible for assisting the Spa Director in the day-to-day operations of the spa facility.
  • Ensures the highest level of customer service, managing spa staff, overseeing administrative tasks, and maintaining the facility's cleanliness and organization.
  • Creates relaxing and rejuvenating experiences for guests while also supporting the business goals of the spa.
  • Assist in recruiting, hiring, and training spa staff.
  • Implement opportunities for managing operational costs and increasing the bottom-line profitability.
  • Maintain accurate records of spa bookings, payments, and guest information.
  • Address any staff performance issues or conflicts in a timely and professional manner.
  • Prepare reports on spa performance, including revenue, occupancy rates, and customer feedback.
  • Handle all duties according to hotel policies, procedures, internal rules, and standards.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the director; and complete safety training and certifications.
  • Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Perform other duties as requested by supervisors.

Qualifications
  • Hospitality oriented
  • Experience of min. 3 years of management in the luxury hotel, resort, or spa industry.
  • Excellent communication and organization skills.
  • Able to work quickly and efficiently, especially under pressure.
  • Flexibility to become cross-trained in other spa functions/services.
  • Licensed therapist in massage and/or esthetics is a plus.
  • Forbes Customer Service Training preferred.
  • Ability to work a flexible schedule, which includes evenings, weekends, and holidays.
  • Fully Bilingual (Spanish and English).

Benefits
  • 401(k)
  • Employer Contribution to 401(k)
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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