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Collection Director Jobs in Nevada (NOW HIRING)

The Hankey Group

Collection Supervisor

Las Vegas, NV · On-site

$25/hr

Organizes collection work load according to degree and amount of delinquency and assigns accounts ... Coach agents as needed or directed * Directly supervises 8-14 employees in the Servicing Department.

Westlake Financial

Collection Supervisor

Las Vegas, NV · On-site

$25/hr

Organizes collection work load according to degree and amount of delinquency and assigns accounts ... Coach agents as needed or directed * Directly supervises 8-14 employees in the Servicing Department.

Yes& Companies LLC

Collections Manager

Las Vegas, NV · On-site

$75K/yr

... collection team results and takes escalated calls and assists with guest accounts requiring special handling ESSENTIAL JOB FUNCTIONS • (1) Direct the roadmap, budget and delivery systems for our ...

ASTS Management, LLC

Collections Manager

Las Vegas, NV · On-site

... collection team results and takes escalated calls and assists with guest accounts requiring special handling ESSENTIAL JOB FUNCTIONS (1) Direct the roadmap, budget and delivery systems for our ...

ATI Restoration

Senior Project Director

Henderson, NV · On-site

Project Directors assume complete responsibility for project financials including establishing payment terms and collection of outstanding payments. Operates with significant independence and minimal ...

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Collection Director information

What are the key skills and qualifications needed to thrive as a Collection Director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

How does a Collection Director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.

What does a Collection Director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What are the most commonly searched types of Collection jobs in Nevada? The most popular types of Collection jobs in Nevada are:
What cities in Nevada are hiring for Collection Director jobs? Cities in Nevada with the most Collection Director job openings:
Collection Director jobs near you

Collection Supervisor

Hankey Group External

Las Vegas, NV • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participate in the training and coaching of the Servicing staff, investigate, and resolve escalated issues, responsible for providing lead support and complete other work as assigned.
DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to)
  • Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
  • Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection.
  • Monitors staff and recommends telephone techniques used by Collector.
  • Verifies accuracy of accounts.
  • Authorizes or refers accounts for repossession and legal actions against debtors.
  • Assists subordinates with collection activities in difficult cases.
  • Supervises and coordinates activities of clerical workers in related activities.
  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Issues written and oral instructions.
  • Examines work for exactness, neatness, and conformance to policies and procedures.
  • Studies and standardizes procedures to improve efficiency of subordinates.
  • Maintains harmony among workers and resolves grievances.
  • Prepares composite reports from individual reports of subordinates.
  • Adjusts errors and complaints.
  • Maintain continuous coaching and development of staff
  • Maintain weekly and monthly account audits and call scoring
  • Maintain accurate and current attendance and coaching logs
  • Complete weekly, monthly and annual reviews of staff
  • Must be able to work a flexible schedule including weekends, evenings and extended hours
  • Light travel will be required

KNOWLEDGE, SKILLS, LICENSES
  • Ability to interpret and explain policies and procedures to others
  • Exercise sound judgment when making decisions
  • Excellent organization and prioritization skills
  • Use proper grammar and email etiquette including accurate spelling and correct vocabulary
  • Diffuse hostile callers
  • Develop and deliver training
  • Ability to work under time constraints and daily deadlines
  • Good interpersonal skills and team work awareness
  • Bi-lingual (Spanish) a plus
  • Must be able to maintain an 8 hour shift; Flexible schedule required; must be willing to work overtime, weekends and evening shifts.

EDUCATION
  • High School Diploma; required
  • College Degree; preferred

EXPERIENCE
  • Minimum 2 years in a supervisor or manager role with a team of 5 or more direct reports

PHYSICAL DEMANDS
  • None

SUPERVISOR RESPONSIBILITIES
    • Maintain confidentiality with personnel and management issues
    • Coach agents as needed or directed
    • Directly supervises 8-14 employees in the Servicing Department.
    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Pay Rate:
  • $25.00 per hour plus bonus potential
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance, Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
  • Wellness Program, Daily Team Exercises
  • Westlake University, Certification Programs
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • AT&T Wireless Discounts
  • Employee Loan Assistance
  • Annual Flu Shots, Biometric Screenings
  • Paid Vacations Days
  • Paid Sick Days
  • Paid Holidays
  • Rental Car Discounts
  • Dell Member Purchase Program
  • UKG Wallet

ABOUT US
People. Purpose. Passion.
These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
CONTACT US
https://www.westlakefinancial.com/careers/
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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