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Cogent

Inside Engineered Sales

Tulsa, OK · On-site

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How much do cogent technology jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for cogent technology in the United States is $30.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.62 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for someone working at Cogent Technology?

On a typical day at Cogent Technology, you might be involved in designing and testing electronic components, collaborating with cross-functional teams to refine product specifications, and troubleshooting technical challenges. Employees frequently participate in project meetings, provide input on innovative solutions, and work closely with quality assurance to ensure products meet industry standards. Team members also document their work and may engage with clients or suppliers to support project outcomes. This collaborative environment supports continuous learning and professional growth.

What is a Cogent Technology job?

A Cogent Technology job typically refers to a role within a company specializing in advanced and precise technology solutions, often in fields like networking, telecommunications, or data processing. These jobs may involve developing, implementing, or maintaining high-performance systems and innovative solutions. Positions can range from engineering and software development to technical support and project management. Employers in this field seek professionals with strong analytical skills, problem-solving abilities, and technical expertise.

What are the key skills and qualifications needed to thrive in the Cogent Technology position, and why are they important?

To thrive in a technology role at Cogent Technology, you need a solid background in electronics engineering or computer science, along with experience in product development and technical problem-solving. Familiarity with industry-standard design software, hardware prototyping tools, and quality management systems is often required, as well as relevant certifications in electronics or IT. Strong collaboration, communication, and project management skills set candidates apart. These qualifications are essential for driving innovation, ensuring product reliability, and supporting effective teamwork in a high-tech environment.

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Cogent Technology jobs near you
Customer Support Engineer - Herndon, VA

Customer Support Engineer - Herndon, VA

Cogent Communications

Herndon, VA • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Cogent Communications rating

9.4

Company rating: 9.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 81 rated telecommunications companies

Job description

Company:
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.
Compensation:
[Starting / Initial] Base Salary Pay Range: $65,000-$80,000/yr.
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Responsibilities:
  • Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services
  • Work with Cogent customers via phone and e-mail to identify and resolve their service-related issues
  • Clearly document all steps taken to identify and resolve a customer reported issue
  • Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue
  • Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues
  • Ability to work professionally with customers, vendors, and internal groups under all circumstances
  • Manage customer expectations and escalation and de-escalate the situation as necessary.
  • Perform other duties or special projects as assigned

Qualifications:
  • Cisco equipment experience and certifications
  • Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.
  • Strong problem-solving skills.
  • Excellent verbal and written communication skills
  • Ability and desire to provide excellent customer service to Cogent Customers
  • Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success
  • Ability to work independently, as well as in a team environment
  • Reliable employment history with strong attendance and punctuality records
  • Availability to work on a shift including one Weekend Day. (Flexibility a MUST)

By submitting an application or resume for this position, I understand that is an in-office position. To apply for the Customer Support Engineer position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. .
Applicants Only -No Recruiters Please!
Cogent Communications is an Equal Opportunity Employer.

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