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Coffee Customer Service Jobs (NOW HIRING)

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate ...

Capitol Coffee

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate ...

Cufiya

Coffee Shop Manager

San Diego, CA · On-site

Ensure high standards of customer service and product quality * Track sales, expenses, and support ... Operate coffee-making equipment and maintain cleanliness and hygiene standards * Handle cash and ...

Community Healthcare System

Coffee Shop Supervisor

KS · On-site

... customer service by greeting guests, preparing and serving coffee and other beverages, and managing ... operations of the Coffee and Gift Shop. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To ...

Kona Ice

Mobile Barista

Hackensack, NJ · On-site

$17/hr

If you're passionate about coffee, customer service, and enjoy a lively, fast-paced setting, we'd love to welcome you aboard! Travelin' Tom's Coffee baristas: * Craft and serve a variety of specialty ...

Mercurys Madness Inc

Baker/Laminator

Bellevue, WA

$21 - $23/hr

Provide MERCURYS Coffee customer service every time Mixing of daily dough to Mercurys standard with consistency Lamination of croissants, brioche and other lamination needs Operate dough sheeter to ...

C'yool Coffee & Bakery

Coffee Barista

Boston, MA

$16.50 - $19/hr

In this role, you will welcome customers into the coffee shop and prepare their coffee orders. Your ... Excellent customer service skills * Strong problem-solving skills * Ability to remain calm in a ...

C'yool Coffee & Bakery

Coffee Barista

Boston, MA

$16.50 - $19/hr

In this role, you will welcome customers into the coffee shop and prepare their coffee orders. Your ... Excellent customer service skills * Strong problem-solving skills * Ability to remain calm in a ...

Travelin' Tom's

Travelin Tom's Barista

Arnold, MO

$15/hr

If you're passionate about coffee, customer service, and enjoy a lively, fast-paced setting, we'd love to welcome you aboard! Travelin' Tom's Coffee baristas: * Craft and serve a variety of specialty ...

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Coffee Customer Service information

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How much do coffee customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for coffee customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Coffee Customer Service representatives, and how can I prepare for them?

Coffee Customer Service representatives often encounter challenges such as handling high volumes of customers during peak hours, addressing special requests or complaints, and maintaining product knowledge about various coffee blends and brewing methods. To prepare, it's helpful to develop strong multitasking and communication skills, remain calm under pressure, and stay updated on menu items and promotions. Building rapport with regular customers and working closely with team members ensures smooth service and a positive environment.

What are the key skills and qualifications needed to thrive as a Coffee Customer Service representative, and why are they important?

To thrive as a Coffee Customer Service representative, you need strong communication skills, a good understanding of coffee products, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, espresso machines, and inventory management tools is often required. Excellent interpersonal skills, patience, and the ability to handle high-pressure situations help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficient service, and a positive café atmosphere.

What does a Coffee Customer Service representative do?

A Coffee Customer Service representative assists customers in coffee shops or cafes by taking orders, answering questions about menu items, and ensuring a positive customer experience. They may also handle payments, resolve customer concerns, and maintain cleanliness in the service area. Their goal is to provide friendly, efficient service and help customers enjoy their visit. In some cases, they may also prepare basic coffee drinks and offer recommendations based on customer preferences.

What is the difference between Coffee Customer Service vs Barista?

AspectCoffee Customer ServiceBarista
CredentialsCustomer service skills, basic coffee knowledgeBarista training, coffee preparation skills
Work EnvironmentCustomer support, retail settingCoffee shop, retail environment
Employer & IndustryCoffee shops, cafes, retail chainsCoffee shops, cafes, specialty coffee stores
Search & Comparison IntentCustomer service roles in coffee industryBarista roles, coffee preparation jobs

While both roles operate within the coffee industry, Coffee Customer Service focuses on assisting customers, handling inquiries, and ensuring a positive experience. Baristas primarily prepare coffee beverages and manage the coffee station. The roles often overlap but differ mainly in responsibilities: customer interaction versus beverage preparation.

More about Coffee Customer Service jobs
What cities are hiring for Coffee Customer Service jobs? Cities with the most Coffee Customer Service job openings:
What states have the most Coffee Customer Service jobs? States with the most job openings for Coffee Customer Service jobs include:
What job categories do people searching Coffee Customer Service jobs look for? The top searched job categories for Coffee Customer Service jobs are:
Coffee Customer Service jobs near you
Infographic showing various Coffee Customer Service job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Coffee Shop Supervisor

Coffee Shop Supervisor

Community HealthCare System (CHCS)

Onaga, KS • On-site

Full-time

Posted 25 days ago

Job description

POSITION SUMMARY

As a valued member of the Community HealthCare System (CHCS) team, this individual is responsible for delivering exceptional customer service by greeting guests, preparing and serving coffee and other beverages, and managing operations of the Coffee and Gift Shop.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Open and close the Coffee and Gift Shop according to the established procedures.

Oversee the daily operations of the shop.

Provide exceptional customer service - greet customers, take orders and prepare beverages with care.

Operate and maintain high-end coffee equipment and point-of-sale (POS) systems

Accurately manage the cash drawer and complete daily balancing.

Run sales and inventory reports as needed.

Monitor, maintain and order coffee shop inventory as directed.

Mentor and train new and current baristas on drink preparation, customer service, and use of POS systems.

Keep the work area, equipment, and seating areas clean and sanitized.

Assist with gift shop sales and customer needs when necessary.

Communicate any issues or suggestions to the Communications Director.

Adhere to CHCS polices, values and mission in all tasks and interactions

Supports and abides by the mission, values, and policies of CHCS in all activities.

On-going compliance with CHCS educational requirements.

Arrives on time and ready to work.

All other duties as required.

POSITION QUALIFICATIONS

Competency Statement(s)

Commitment to Excellence - A single-minded dedication to provide the highest quality service in every situation that leads to continual organizational improvement

Customer Service - The ability to meet the service needs of the customer while exceeding the expectations of the customer.

Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

SKILLS & ABILITIES

Education:

None

Experience:

None

Computer Skills:

Certifications &
Licenses:

Other Requirements:

Must be at least 18 years of age

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