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Coffee Customer Service Jobs (NOW HIRING)

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.50 - $23.75/hr

... coffee, espresso drinks, blended drinks, and teas, has the ability to work in a fast paced ... due to the alcohol service we provide. Requirements: Has to be 18 and older because we serve ...

PJ's Coffee

Shift Lead/Key holder

League City, TX · On-site

$11 - $15/hr

Passion for coffee, customer service and fostering a positive work environment. Compensation: $11.00 - $15.00 per hour PJ's Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in ...

Capitol Coffee

Coffee and Tea Equipment Tech

Raleigh, NC · On-site

$22 - $26/hr

Offer the highest level of service in the office coffee industry. More than 35 years and 3000 customers later (. . . yes we can brag a little) we provide quite a bit more than just the best coffee.

Country Donuts and More

Be Seen First

Coffee Shop Manager

Staten Island, NY · On-site

Provide excellent customer service and assist with order taking * Prepare and serve coffee, espresso drinks, teas, smoothies, and other beverages * Handle cashiering duties accurately and efficiently

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Coffee Customer Service information

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How much do coffee customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for coffee customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a coffee customer service representative do?

A Coffee Customer Service representative assists customers in coffee shops or cafes by taking orders, answering questions about menu items, and ensuring a positive customer experience. They may also handle payments, resolve customer concerns, and maintain cleanliness in the service area. Their goal is to provide friendly, efficient service and help customers enjoy their visit. In some cases, they may also prepare basic coffee drinks and offer recommendations based on customer preferences.

What are the key skills and qualifications needed to thrive as a coffee customer service representative?

To thrive as a Coffee Customer Service representative, you need strong communication skills, a good understanding of coffee products, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, espresso machines, and inventory management tools is often required. Excellent interpersonal skills, patience, and the ability to handle high-pressure situations help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficient service, and a positive café atmosphere.

What are some common challenges faced by coffee customer service representatives, and how can I prepare for them?

Coffee Customer Service representatives often encounter challenges such as handling high volumes of customers during peak hours, addressing special requests or complaints, and maintaining product knowledge about various coffee blends and brewing methods. To prepare, it's helpful to develop strong multitasking and communication skills, remain calm under pressure, and stay updated on menu items and promotions. Building rapport with regular customers and working closely with team members ensures smooth service and a positive environment.

What is the difference between Coffee Customer Service vs Barista?

AspectCoffee Customer ServiceBarista
CredentialsCustomer service skills, basic coffee knowledgeBarista training, coffee preparation skills
Work EnvironmentCustomer support, retail settingCoffee shop, retail environment
Employer & IndustryCoffee shops, cafes, retail chainsCoffee shops, cafes, specialty coffee stores
Search & Comparison IntentCustomer service roles in coffee industryBarista roles, coffee preparation jobs

While both roles operate within the coffee industry, Coffee Customer Service focuses on assisting customers, handling inquiries, and ensuring a positive experience. Baristas primarily prepare coffee beverages and manage the coffee station. The roles often overlap but differ mainly in responsibilities: customer interaction versus beverage preparation.

What states have the most Coffee Customer Service jobs?

States with the most job openings for Coffee Customer Service jobs include:

What are popular job titles related to Coffee Customer Service jobs?

For Coffee Customer Service jobs, the most frequently searched job titles are:

Coffee Customer Service jobs near you
Infographic showing various Coffee Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service

Puyallup, WA • On-site

Anthem Coffee
See more jobs at Anthem Coffeeexternal

$17.50 - $23.75/hr

Full-time

Re-posted 3 days ago

Job description

Description:
The person who applies for this position has the ability to explain menu items to customers and offer suggestions, are responsible for courteously handling our POS system with guests, can maintain a clean and safe work environment at all times, has a positive attitude and is willing to work as part of a team, can assist with food service and ensuring guests orders are correct, will be trained to prepare and/or serve a variety of hot and cold beverages including coffee, espresso drinks, blended drinks, and teas, has the ability to work in a fast paced environment, and must be 18 years of age or older due to the alcohol service we provide.
Requirements:
Has to be 18 and older because we serve alcohol. Has the ability to work at a minimum of 15 hours a week and a maximum of 38 hours a week. Has the ability to be teachable and a desire to grow.

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